Boon

Contact center as a service (CCaaS) Companies

14 organizations in the Contact center as a service (CCaaS) market segment

8x8

8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.

www.8x8.com

Aircall

Aircall provides cloud-based customer communication and collaboration tools for business teams.

aircall.io

Broadvoice

Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.

broadvoice.com

CloudTalk

CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.

www.cloudtalk.io

Fusion Communications, Inc.

Fusion Communications, Inc. is a vendor-agnostic technology advisor for enterprises and multi-location operations.

fusionnetworking.com

Genesys

Genesys is a global customer experience technology company delivering AI-powered, multi-channel experiences for customers and employees.

www.genesys.com

GoTo

GoTo provides AI-powered cloud communications and collaboration tools for businesses to connect, collaborate, and deliver seamless customer experiences.

www.goto.com

Intermedia

Intermedia provides cloud-based unified communications, collaboration, and productivity solutions for small businesses and partner ecosystems.

www.intermedia.com

Net2Phone Global Services, LLC

Net2Phone is a global cloud communications provider delivering unified communications and contact center capabilities to help businesses improve collaboration and customer engagement.

www.net2phone.com

NiCE

NiCE provides AI-first, cloud-native CX platforms that orchestrate multi-channel interactions to automate and elevate customer experiences at scale.

www.nice.com

Stack8 Technologies Inc. DBA ZIRO

ZIRO provides cloud-based unified communications and contact center solutions for enterprises.

goziro.com

Talkdesk, Inc.

Talkdesk is a US-based cloud contact center platform delivering AI-powered customer experience automation for enterprises.

www.talkdesk.com

Vonage

Global cloud-based communications company enabling businesses to connect with customers and teams.

www.vonage.com

Webex

A global, AI-powered collaboration and customer-engagement platform enabling secure, multi-channel teamwork and customer interactions.

www.webex.com