Boon

Contact center as a service (CCaaS) Companies

21 organizations in the Contact center as a service (CCaaS) market segment

8x8

8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.

www.8x8.com

Aircall

Aircall provides cloud-based customer communication and collaboration tools for business teams.

aircall.io

Broadvoice

Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.

broadvoice.com

CloudTalk

CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.

www.cloudtalk.io

Computer Talk Technology Inc.

Enterprise-grade, AI-enabled cloud contact center solutions for diverse industries.

www.computer-talk.com

Fusion Communications, Inc.

Fusion Communications, Inc. is a vendor-agnostic technology advisor for enterprises and multi-location operations.

fusionnetworking.com

Genesys

Genesys is a global customer experience technology company delivering AI-powered, multi-channel experiences for customers and employees.

www.genesys.com

GoTo

GoTo provides AI-powered cloud communications and collaboration tools for businesses to connect, collaborate, and deliver seamless customer experiences.

www.goto.com

Infobip

Infobip is a global platform enabling omnichannel customer engagement for enterprises and service providers.

www.infobip.com

Intermedia

Intermedia provides cloud-based unified communications, collaboration, and productivity solutions for small businesses and partner ecosystems.

www.intermedia.com

LivePerson

Global leader in enterprise conversational AI helping brands engage customers with measurable ROI.

www.liveperson.com

Net2Phone Global Services, LLC

Net2Phone is a global cloud communications provider delivering unified communications and contact center capabilities to help businesses improve collaboration and customer engagement.

www.net2phone.com

NiCE

NiCE provides AI-first, cloud-native CX platforms that orchestrate multi-channel interactions to automate and elevate customer experiences at scale.

www.nice.com

Ringover

Cloud-based business communications platform unifying calls and messaging to boost team productivity.

www.ringover.com

ROI Call Center Solutions

Global provider of outsourced contact center and back-office services delivering scalable CX solutions for a broad range of industries.

roicallcentersolutions.com

Stack8 Technologies Inc. DBA ZIRO

ZIRO provides cloud-based unified communications and contact center solutions for enterprises.

goziro.com

Talkdesk, Inc.

Talkdesk is a US-based cloud contact center platform delivering AI-powered customer experience automation for enterprises.

www.talkdesk.com

Voiso

Voiso provides cloud-based AI-powered contact center software for omnichannel customer engagement.

voiso.com

Vonage

Global cloud-based communications company enabling businesses to connect with customers and teams.

www.vonage.com

Webex

A global, AI-powered collaboration and customer-engagement platform enabling secure, multi-channel teamwork and customer interactions.

www.webex.com

Zendesk, Inc.

AI-powered, multichannel service software provider enabling fast, unified customer and employee support.

www.zendesk.com