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www.8x8.com
8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.
8x8 is a global platform that connects employees and customers on a single, AI-enabled system. The company describes itself as empowering workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter, and positions its platform as powering modern customer experience. With a focus on enabling collaboration and unified communications across teams and touchpoints, 8x8 serves organizations of all sizes seeking to simplify operations and deliver better customer outcomes through an integrated platform.
Mission statement
One platform for every conversation.
Products & Services
8x8 Contact Center Product
Boosts Efficiency and Delightful Customer Experiences with AI-Driven Solutions.
www.8x8.com/products/contact-center- ✓ AI in 8x8 Contact Center — Streamline Operations
- ✓ Agent Assist — Enhance Agent Productivity
- ✓ Omnichannel Routing — Enable Seamless Support
- ✓ Intuitive Workspaces — Simplify Agent Workflows
- ✓ Advanced Queue Management — Optimize Customer Waiting Times
8x8 Work Platform
Streamline Communication With AI-Enabled Unified Platform
www.8x8.com/products/unified-communications- ✓ Global Reach — Facilitate Global Connections
- ✓ Meet — Enhance Collaboration
- ✓ Call — Enable Voice Calling
- ✓ Chat — Consolidate Communications
- ✓ Integrations with Microsoft Teams — Supercharge Microsoft Teams
- ✓ APIs for Custom Development — Empower Developers
8x8 for Microsoft Teams Product
Enhance Microsoft Teams with 8x8's powerful communication and contact center tools.
www.8x8.com/products/8x8-for-microsoft-teams- ✓ Direct Routing — Connect Seamlessly
- ✓ Microsoft-certified Contact Center — Ensure Compliance
- ✓ Operator Connect — Enable Seamless Calling
8x8 Engage Product
Empowers customer-facing teams with AI-driven insights for enhanced support.
www.8x8.com/products/8x8-engage- ✓ AI in 8x8 Engage — Enhance Productivity
- ✓ Advanced Queue Management — Streamline Conversations
- ✓ Omnichannel Routing — Ensure Right Match
- ✓ Team Leader Workspace — Monitor Team Performance
8x8 Communications APIs Platform
Enable seamless communication through a unified API platform.
www.8x8.com/products/apis- ✓ High Volume SMS — Send Messages Globally
- ✓ Messaging — Connect Across Channels
- ✓ Voice — Enable Voice Interactions
- ✓ Video — Facilitate Video Calls
Market Segments
Contact center as a service (CCaaS)
Capabilities to manage omnichannel customer interactions with intelligent routing, queue management, AI agent assist, and agent workspaces to improve service levels and agent productivity.
Communications platform (CPaaS)
APIs and no-code CPaaS for high-volume SMS, messaging, voice, and video to enable customer outreach, notifications, and programmable communications.
Unified communications as a service (UCaaS)
Integrated voice calling, video meetings, team chat, and global PSTN reach to support internal collaboration and external customer communications across distributed teams.
Microsoft Teams telephony and contact center integration
Direct routing, Operator Connect, and Microsoft-certified contact center capabilities that extend Microsoft Teams with enterprise calling and integrated customer service.
Related Organizations
Aircall provides cloud-based customer communication and collaboration tools for business teams.
Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.
CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.
Fusion Communications, Inc. is a vendor-agnostic technology advisor for enterprises and multi-location operations.
Genesys is a global customer experience technology company delivering AI-powered, multi-channel experiences for customers and employees.
GoTo provides AI-powered cloud communications and collaboration tools for businesses to connect, collaborate, and deliver seamless customer experiences.
Common Questions
- What does 8x8 do?
- 8x8 is a global platform that connects employees and customers on a single, AI-enabled system. The company describes itself as empowering workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter, and positions its platform as powering modern customer experience. With a focus on enabling collaboration and unified communications across teams and touchpoints, 8x8 serves organizations of all sizes seeking to simplify operations and deliver better customer outcomes through an integrated platform.
- What is 8x8's role in the Contact center as a service (CCaaS) market?
- Capabilities to manage omnichannel customer interactions with intelligent routing, queue management, AI agent assist, and agent workspaces to improve service levels and agent productivity.
- What is 8x8's role in the Communications platform (CPaaS) market?
- APIs and no-code CPaaS for high-volume SMS, messaging, voice, and video to enable customer outreach, notifications, and programmable communications.
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