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www.intermedia.com
Intermedia provides cloud-based unified communications, collaboration, and productivity solutions for small businesses and partner ecosystems.
Intermedia is a cloud-first provider delivering integrated, secure communications and collaboration solutions for small businesses and their partners. The company offers a unified platform that combines voice and video communications, messaging, file management, data protection, and workflow automation with productivity tools. It supports small businesses, managed service providers, value-added resellers, and service providers, helping organizations streamline communications, simplify IT, protect information, and grow through accessible technology and robust support. With a broad partner network and ongoing emphasis on security, reliability, onboarding, and customer success, Intermedia focuses on delivering a complete, scalable solution for modern business communications.
Mission statement
To empower small businesses and their partners with comprehensive, easy-to-use, and secure cloud communications and collaboration tools that improve efficiency, protect data, and enable growth.
Products & Services
Intermedia Unite Platform
Unified Communications Platform Integrating Voice, Video, and Collaboration Tools.
www.intermedia.com/products/unite- ✓ PBX phone system — Consolidate Communication Channels
- ✓ SIP trunking — Enable Cost-Effective Voice Solutions
- ✓ Unite AI — Leverage AI for Enhanced Services
- ✓ Company messaging — Enhance Team Communication
- ✓ File management — Securely Share Files
- ✓ Team chat and messaging — Facilitate Real-Time Collaboration
- ✓ Video conferencing — Enhance Remote Collaboration
- ✓ Toll-free calling — Improve Customer Engagement
Intermedia Contact Center Solution
Enhance customer interactions with AI-driven insights and efficient omni-channel communication.
www.intermedia.com/products/contact-center- ✓ Intelligent routing — Handle Interactions Efficiently
- ✓ AI agent assist — Support Agents During Interactions
- ✓ AI interaction insights — Provide Interaction Analysis
- ✓ Omni-channel communications — Route Interactions Across Channels
- ✓ Reporting and analytics — Track Performance Metrics
- ✓ AI agent evaluator — Evaluate Agent Performance
- ✓ AI supervisor assist — Guide Supervisors In Real-Time
SecuriSync Product
Securely Manage, Share, And Collaborate On Files Across Teams.
www.intermedia.com/products/securisync- ✓ Secure File Storage — Protect Sensitive Data
- ✓ File Sharing — Easily Share Files
- ✓ Comprehensive Backup — Ensure Data Safety
- ✓ Collaboration Tools — Collaborate In Real-Time
- ✓ Version Control — Track Changes Effectively
Toll-Free Calling Product
Enhance customer satisfaction with accessible toll-free numbers.
www.intermedia.com/products/toll-free- ✓ No Cost to Customers — Offer Free Calls to Customers
- ✓ Advanced Call Management — Manage Calls Effectively
- ✓ Easy Setup — Establish Toll-Free Numbers Easily
- ✓ Comprehensive Reporting — Gain Insights Through Reports
- ✓ Professional Appearance — Enhance Business Credibility
SIP Trunking Product
Streamline voice communications and reduce costs with Intermedia's SIP trunking service.
www.intermedia.com/products/sip-trunking- ✓ Reduced Costs — Reduces Call Costs
- ✓ Scalability — Enables Flexible Scaling
- ✓ Enhanced Reliability — Delivers Reliable Connectivity
- ✓ Simple Integration — Seamlessly Integrates
- ✓ Advanced Features — Offers Advanced Calling Features
Microsoft 365 Product
Empowers businesses with essential productivity tools for collaboration and efficiency.
www.intermedia.com/products/microsoft365- ✓ Productivity Apps — Enhance Team Collaboration
- ✓ Cloud Storage — Access Files Anywhere
- ✓ Email Hosting — Secure Email Communication
- ✓ Regular Updates — Stay Up-to-Date
- ✓ Integration with Other Tools — Streamline Workflows
- ✓ Customer Support — Get Help When Needed
Copilot Product
Enhance productivity with AI-driven insights and assistance.
www.intermedia.com/products/copilot- ✓ AI-Powered Insights — Utilize AI Insights
- ✓ Seamless Integration — Integrate With Existing Tools
- ✓ Task Automation — Automate Tasks
- ✓ Document Management — Manage Documents Efficiently
Backup for Microsoft 365 Product
Safeguard your Microsoft 365 data with reliable backup and recovery solutions.
www.intermedia.com/products/microsoft365-backup- ✓ Comprehensive Data Backup — Ensure Total Data Security
- ✓ Effortless Recovery Process — Streamline Data Restoration
- ✓ Compliance Assurance — Achieve Regulatory Compliance
- ✓ User-Friendly Interface — Simplify Backup Management
Exchange Email Product
Secure and reliable email hosting for seamless business communications.
www.intermedia.com/products/exchange-hosting- ✓ Email Hosting — Facilitates Easy Collaboration
- ✓ Email Protection Services — Safeguards Against Threats
- ✓ Data Protection — Protects Sensitive Information
- ✓ Outlook Integration — Streamlines Email Management
- ✓ Backup Solutions — Ensures Data Recovery
Outlook Backup Product
Protect your email data seamlessly and ensure business continuity with Outlook Backup.
www.intermedia.com/products/outlook-backup- ✓ Mailbox Data Protection — Protects Your Email Data
- ✓ Easy Restoration — Restores Quickly
- ✓ Cloud-Based Solution — Access from Anywhere
- ✓ Automated Backups — Automates Data Protection
Email Protection Product
Defend Against Email-Borne Threats Effectively.
www.intermedia.com/products/intermedia-email-protection- ✓ Threat Detection — Detects And Mitigates Threats
- ✓ Data Loss Prevention — Prevents Information Leaks
- ✓ Email Encryption — Encrypts Sensitive Emails
- ✓ Customizable Security Policies — Customizes Security Measures
- ✓ User-Friendly Interface — Simplifies Management
Email Encryption Product
Secure Your Emails With Robust Encryption.
www.intermedia.com/products/email-encryption- ✓ Message Security — Safeguard Sensitive Data
- ✓ Enforced Encryption Policies — Automate Encryption
- ✓ Compliance Support — Ensure Legal Compliance
- ✓ User-Friendly Integration — Easy Implementation
Intermedia AI Product
Empower Your Communication With Integrated AI Solutions.
www.intermedia.com/products/ai- ✓ AI Interaction Insights — Enhance Customer Understanding
- ✓ AI Agent Assist — Improve Agent Efficiency
- ✓ AI Supervisor Assist — Facilitate Performance Management
- ✓ AI Agent Evaluator — Streamline Performance Reviews
AI Agent | Receptionist Product
Enhance efficiency and customer experience with an AI-driven receptionist.
www.intermedia.com/products/ai-agent-receptionist- ✓ Front-Desk Interaction Management — Streamlines Call Handling
- ✓ 24/7 Availability — Ensures Constant Accessibility
- ✓ Inquiry Triage — Prioritizes Important Inquiries
- ✓ Integration with Unified Communications — Facilitates Cohesive Workflows
- ✓ Customizable Responses — Delivers Personalized Interactions
Intermedia for Teams Product
Integrates Microsoft Teams with Intermedia's solutions for enhanced collaboration.
www.intermedia.com/products/teams- ✓ Seamless Microsoft Teams Integration — Enhances Collaboration
- ✓ Unified Communications Support — Centralizes Communication
- ✓ Enhanced Security Features — Protects Data
- ✓ Robust Support and Onboarding — Facilitates Easy Adoption
Intermedia Archiving Product
Ensures secure data retention and eDiscovery compliance for businesses.
www.intermedia.com/products/intermedia-archiving- ✓ Regulatory Compliance — Achieves Compliance Standards
- ✓ eDiscovery Support — Streamlines Data Retrieval
- ✓ Secure Data Management — Secures Sensitive Information
- ✓ Scalable Solution — Adapts to Business Growth
Integrations Product
Enhance productivity by connecting different applications seamlessly.
www.intermedia.com/integrations- ✓ Third-Party App Integrations — Streamlines Business Operations
- ✓ APIs for Custom Integrations — Facilitates Custom Development
- ✓ User-Friendly Interface — Simplifies Management
- ✓ Cross-Platform Compatibility — Enhances Accessibility
APIs Product
Enable custom integrations with a comprehensive API platform.
www.intermedia.com/integrations/apis- ✓ Custom Integrations — Build Custom Solutions
- ✓ Robust Security — Secure Data Handling
- ✓ Comprehensive Documentation — Easy Implementation
- ✓ Scalability — Supports Growing Businesses
Market Segments
Unified Communications as a Service (UCaaS)
Capabilities that provide cloud-hosted voice, video, team chat, and collaboration with PBX, SIP trunking, toll-free calling, and platform integrations for small and distributed businesses.
Contact center as a service (CCaaS)
Omni-channel customer engagement and agent enablement that include intelligent routing, real-time AI assistance, interaction analytics, and supervisor tools to improve contact center performance.
Cloud backup and recovery
Backup, archival, and restore capabilities for SaaS and mailbox data that ensure business continuity, fast recovery, and scalable retention for compliance and operational resilience.
Email security and compliance
Email-focused defenses and compliance functions including threat detection, enforced encryption, data loss prevention, eDiscovery, and retention to protect sensitive communications.
Communications APIs and integrations
APIs and integration capabilities that enable developers and partners to extend communications, embed workflows, and connect Intermedia services with third-party apps and automation platforms.
Ideal Customer Profiles
Small businesses seeking a secure, integrated cloud communications platform.
Reduce IT complexity, maintain uptime
Improve productivity, faster onboarding
Grow business, simplify IT
Technology partners delivering IT solutions to SMBs needing integration and security.
Grow partner program and pipeline
Deliver robust integrations for clients
Maximize margins; ensure reliable vendors
SMBs in regulated industries needing data protection and eDiscovery.
Maintain compliance, reduce penalties
Protect data; detect threats
Legal compliance; timely retrieval
SMBs aiming to optimize customer interactions across channels.
Improve CSAT, reduce costs
Improve agent performance
Improve customer journey; reduce handoffs
Related Organizations
8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.
Aircall provides cloud-based customer communication and collaboration tools for business teams.
Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.
CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.
Fusion Communications, Inc. is a vendor-agnostic technology advisor for enterprises and multi-location operations.
Genesys is a global customer experience technology company delivering AI-powered, multi-channel experiences for customers and employees.
Common Questions
- What does Intermedia do?
- Intermedia is a cloud-first provider delivering integrated, secure communications and collaboration solutions for small businesses and their partners. The company offers a unified platform that combines voice and video communications, messaging, file management, data protection, and workflow automation with productivity tools. It supports small businesses, managed service providers, value-added resellers, and service providers, helping organizations streamline communications, simplify IT, protect information, and grow through accessible technology and robust support. With a broad partner network and ongoing emphasis on security, reliability, onboarding, and customer success, Intermedia focuses on delivering a complete, scalable solution for modern business communications.
- What problems does Intermedia solve for Growth Oriented Small Businesses?
- In-house IT complexity; multiple vendors; data protection and compliance; remote work enablement; rising costs
- What problems does Intermedia solve for Technology Channel Partners?
- Need for scalable APIs; multi-tenant support; partner enablement; differentiation
- What is Intermedia's role in the Unified Communications as a Service (UCaaS) market?
- Capabilities that provide cloud-hosted voice, video, team chat, and collaboration with PBX, SIP trunking, toll-free calling, and platform integrations for small and distributed businesses.
- What is Intermedia's role in the Contact center as a service (CCaaS) market?
- Omni-channel customer engagement and agent enablement that include intelligent routing, real-time AI assistance, interaction analytics, and supervisor tools to improve contact center performance.
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