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www.computer-talk.com
Enterprise-grade, AI-enabled cloud contact center solutions for diverse industries.
Computer Talk Technology Inc. provides enterprise-grade cloud contact center solutions that enable organizations to deliver seamless customer experiences across voice, chat, email, and social channels. The company combines AI-enabled features, omnichannel routing, analytics, and secure payment and privacy controls through a scalable platform and professional services. It serves a wide range of industries, including financial services, government, healthcare, education, retail, technology, and utilities, helping organizations engage customers, automate routine tasks, and gain real-time insights. The company emphasizes security and regulatory compliance, with certifications and practices designed to reduce risk and protect data, including PCI-DSS, ISO 27001:2022, and SOC 2, and supports privacy-friendly approaches such as automated redaction and secure authentication. Computer Talk emphasizes customer trust and long-term partnerships, offering implementation, integration, and training to design, deploy, and optimize contact center operations for large, complex environments.
Mission statement
To enable organizations to deliver secure, efficient, and trusted customer experiences through scalable, AI-powered contact center solutions and professional services.
Products & Services
ice Contact Center Platform
Deliver Seamless Customer Experiences Across All Communication Channels.
www.computer-talk.com/products/ice-contact-center- ✓ Omnichannel Routing — Provide Consistent Service
- ✓ AI-Powered Routing — Enhance Customer Experience
- ✓ PCI-Compliant Payments — Secure Payment Processing
- ✓ PII Redaction — Protect Customer Privacy
- ✓ AI Studio — Manage AI Effectively
- ✓ CRM Integration — Personalize Customer Interactions
- ✓ Multi-Factor Authentication — Enhance Security
- ✓ AI Transcription & Summarization — Streamline Case Handling
- ✓ Automated Speech Attendant — Increase Self-Service Efficiency
- ✓ Outbound Campaigns — Increase Customer Engagement
- ✓ Real-Time Monitoring — Improve Operations
- ✓ Speech Analytics (Tethr) — Extract Valuable Insights
- ✓ Name-Based Routing — Simplify Calls
- ✓ Outbound Notifications — Keep Customers Informed
- ✓ Recording & Transcript Viewer — Enhance Quality Assurance
- ✓ Softphone — Facilitate Communication
- ✓ Workflow Designer — Optimize Processes
Market Segments
Contact center as a service (CCaaS)
Cloud-hosted contact center platforms that provide multichannel voice, routing, integrations, and operational management for enterprise contact centers.
Omnichannel customer engagement
Capabilities to consolidate interactions across voice, chat, messaging, and digital channels to deliver consistent customer experiences and improve retention.
Conversational AI for customer service automation
AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.
Conversation intelligence and AI analytics
AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.
Contact center security and compliance
Capabilities for secure payments, PII redaction, multi-factor authentication, and adherence to standards (PCI-DSS, ISO 27001, SOC 2) to manage regulatory and data protection risk.
Related Organizations
8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.
Aircall provides cloud-based customer communication and collaboration tools for business teams.
Real-time AI guidance for contact centers to improve service, compliance, and performance.
Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.
CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.
ConnexAI provides an AI-powered knowledge platform that helps teams create, organize, and share information across channels.
Common Questions
- What does Computer Talk Technology Inc. do?
- Computer Talk Technology Inc. provides enterprise-grade cloud contact center solutions that enable organizations to deliver seamless customer experiences across voice, chat, email, and social channels. The company combines AI-enabled features, omnichannel routing, analytics, and secure payment and privacy controls through a scalable platform and professional services. It serves a wide range of industries, including financial services, government, healthcare, education, retail, technology, and utilities, helping organizations engage customers, automate routine tasks, and gain real-time insights. The company emphasizes security and regulatory compliance, with certifications and practices designed to reduce risk and protect data, including PCI-DSS, ISO 27001:2022, and SOC 2, and supports privacy-friendly approaches such as automated redaction and secure authentication. Computer Talk emphasizes customer trust and long-term partnerships, offering implementation, integration, and training to design, deploy, and optimize contact center operations for large, complex environments.
- What is Computer Talk Technology Inc.'s role in the Contact center as a service (CCaaS) market?
- Cloud-hosted contact center platforms that provide multichannel voice, routing, integrations, and operational management for enterprise contact centers.
- What is Computer Talk Technology Inc.'s role in the Omnichannel customer engagement market?
- Capabilities to consolidate interactions across voice, chat, messaging, and digital channels to deliver consistent customer experiences and improve retention.
- How was the Contact center as a service (CCaaS) market size estimate for Computer Talk Technology Inc. calculated?
- Multiple market reports in the searchResults place the global CCaaS market size in 2025 between about USD 7.08B and USD 7.91B; I used a midpoint (~USD 7.4B) for current market size. Reported forecast CAGRs cluster in the high teens (17.4%–20.1%); I selected a midpoint (≈18.5%) to represent near-term growth potential, consistent with regional and long‑range forecasts in the sources.
- How was the Omnichannel customer engagement market size estimate for Computer Talk Technology Inc. calculated?
- Estimate based on multiple industry reports in the provided search results. Fortune Business Insights explicitly reports a global customer engagement solutions market of USD 24.36B in 2025 with a 10.10% CAGR; other reports (FMI, Precedence, MarketsandMarkets) show 2024–2025 sizes between ~USD 18.6B and USD 29.4B and CAGRs of ~10.8–15.3%. I selected Fortune's 2025 figure and its 10.1% CAGR as a representative, conservative market-size and growth estimate for omnichannel customer engagement within the broader customer engagement solutions market.
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