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fusionnetworking.comLaguna Hills, CA, USA
Fusion Communications, Inc. is a vendor-agnostic technology advisor for enterprises and multi-location operations.
Fusion Communications, Inc. is a vendor-agnostic technology advisor that helps organizations evaluate and coordinate services across cloud, networking, security, UCaaS/CCaaS, and AI. Serving enterprises and multi-location operations, Fusion leverages access to more than 200 leading providers to assess goals, compare providers and pricing, and recommend a clear roadmap. The company manages deployment coordination and ongoing support, with a focus on reducing risk and cost while improving performance and simplicity. Core capabilities include cloud and colocation strategy, SD-WAN and SASE for application-aware connectivity and zero-trust security, cybersecurity across endpoints, email, identity, and data, unified communications as a service, and omnichannel contact center solutions. Fusion emphasizes vendor-agnostic guidance, contract analysis, and cost optimization, helping clients modernize one site or global operations while avoiding vendor lock-in. Their process centers on assessment, roadmap development, and coordination with chosen providers, backed by a free audit program to identify savings and best-fit providers.
Mission statement
Fusion Communications, Inc. promises clarity, choice, and confidence—without vendor lock-in—to help organizations navigate technology decisions.
Products & Services
Cloud + Colo Solution
Maximize scalability, reliability, and cost efficiency with Cloud + Colo solutions.
fusionnetworking.com/solutions/cloud-colo- ✓ Cloud Strategy Development — Facilitate Effective Cloud Adoption
- ✓ Risk-Free Cloud Audit — Identify Savings and Best-Fit Providers
- ✓ Colocation Integration — Enhance Workload Performance
- ✓ Vendor-Agnostic Approach — Select The Best Providers
- ✓ Hybrid Cloud Enablement — Balance Resources Flexibly
- ✓ Managed Optimization — Optimize Costs and Efficiency
Artificial Intelligence (AI) Solution
Enhance operations and customer experiences with AI-driven automation and insights.
fusionnetworking.com/solutions/artificial-intelligence-ai- ✓ AI-Enabled Virtual Agents — Automate Customer Interactions Efficiently
- ✓ Agent Assist — Empower Agents With Real-Time Insights
- ✓ Workflow Automation — Increase Efficiency Through Automation
- ✓ Anomaly Detection — Enhance Security With Anomaly Monitoring
- ✓ Real-Time Transcription and Summaries — Facilitate Faster Decisions Through Transcription
Contact Center + CX (CCaaS) Solution
Maximize customer satisfaction with a unified and data-driven contact center solution.
fusionnetworking.com/solutions/contact-center-cx- ✓ CX Analytics — Optimize Customer Experience
- ✓ Omnichannel CX Management — Manage All Channels Seamlessly
- ✓ AI Tools for Agents — Empower Agents With AI
- ✓ Cost-Effective Cloud Infrastructure — Reduce Operational Costs
Cybersecurity Solution
Protects critical data and systems with advanced cybersecurity solutions tailored for enterprises.
fusionnetworking.com/solutions/cybersecurity- ✓ Zero-Trust Security — Implements Strict Access Controls
- ✓ End-to-End Protection — Ensures Complete Security
- ✓ Threat Monitoring — Detects Threats Instantly
- ✓ Compliance Readiness — Ensures Regulatory Compliance
- ✓ Proactive Vulnerability Management — Reduces Attack Surface
SD-WAN Solution
Enhances application performance while reducing networking costs with secure, intelligent routing.
fusionnetworking.com/solutions/sd-wan- ✓ Application-Aware Connectivity — Maximizes Application Performance
- ✓ SASE Integration — Enhances Security Posture
- ✓ Cost Reduction — Lowers Networking Expenses
- ✓ Centralized Visibility — Streamlines Network Management
- ✓ Scalability — Facilitates Rapid Growth
UCaaS Solution
Streamline communication across teams with comprehensive UCaaS solutions.
fusionnetworking.com/solutions/ucaas- ✓ Enterprise-Grade Uptime — Ensure Communication Continuity
- ✓ Unified Voice, Video, and Messaging — Consolidate Communication Channels
- ✓ Cross-Device Collaboration — Enhance Team Productivity
- ✓ Scalability — Easily Adjust Resources
Free Cloud Audit Service
Identify savings and streamline your cloud strategy through a comprehensive, no-cost audit.
fusionnetworking.com/audit- ✓ No Cost, No Obligation — Experience A Free Audit
- ✓ Vendor-Agnostic Approach — Ensure Unbiased Insights
- ✓ Implementation Path and Timeline — Receive A Clear Roadmap
- ✓ Savings and Best-Fit Provider Guidance — Discover Potential Savings
- ✓ Side-by-Side Provider Options — Make Informed Decisions
Market Segments
Contact center as a service (CCaaS)
Omnichannel customer engagement and analytics for contact centers, including cloud deployment, agent assist, AI virtual agents, real-time transcription, and CX reporting to improve resolution and operational metrics.
Unified communications as a service (UCaaS)
Hosted voice, video, messaging and cross-device collaboration for enterprise communications with enterprise-grade uptime, scalability, and integrations for improved workforce productivity.
SD-WAN and SASE networking
Application-aware WAN and security convergence that optimizes branch and cloud connectivity, reduces transport costs, provides centralized visibility, and integrates zero-trust security controls.
Cloud and colocation strategy
Advisory and implementation services for hybrid and multi-cloud architectures and colocation integration, focused on provider selection, cost optimization, deployment roadmaps, and vendor-agnostic audits.
Managed cybersecurity and zero-trust
Continuous threat monitoring, endpoint, email and identity protection, proactive vulnerability management, and compliance readiness organized around zero-trust access controls.
Ideal Customer Profiles
Global enterprises seeking vendor-agnostic modernization across cloud, security, and network.
Modernize IT, reduce vendor lock-in, optimize spend
Improve reliability, reduce complexity, optimize spend
Standardize infrastructure, ensure security
Mid-to-large enterprises pursuing hybrid and multi-cloud optimization.
Deliver secure, high-performing hybrid cloud design
Unify network and cloud strategy
Orchestrate multi-cloud adoption
Global enterprises seeking omnichannel customer experience improvements.
Improve customer satisfaction, reduce handle time
Reduce average handle time, improve first contact resolution
Seamless collaboration, secure access
Security leaders seeking zero-trust, threat monitoring, and compliance readiness.
Protect critical assets, maintain compliance
Reduce MTTR
Demonstrate compliance, minimize risk
Related Organizations
8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.
Aircall provides cloud-based customer communication and collaboration tools for business teams.
Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.
CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.
Genesys is a global customer experience technology company delivering AI-powered, multi-channel experiences for customers and employees.
GoTo provides AI-powered cloud communications and collaboration tools for businesses to connect, collaborate, and deliver seamless customer experiences.
Common Questions
- What does Fusion Communications, Inc. do?
- Fusion Communications, Inc. is a vendor-agnostic technology advisor that helps organizations evaluate and coordinate services across cloud, networking, security, UCaaS/CCaaS, and AI. Serving enterprises and multi-location operations, Fusion leverages access to more than 200 leading providers to assess goals, compare providers and pricing, and recommend a clear roadmap. The company manages deployment coordination and ongoing support, with a focus on reducing risk and cost while improving performance and simplicity. Core capabilities include cloud and colocation strategy, SD-WAN and SASE for application-aware connectivity and zero-trust security, cybersecurity across endpoints, email, identity, and data, unified communications as a service, and omnichannel contact center solutions. Fusion emphasizes vendor-agnostic guidance, contract analysis, and cost optimization, helping clients modernize one site or global operations while avoiding vendor lock-in. Their process centers on assessment, roadmap development, and coordination with chosen providers, backed by a free audit program to identify savings and best-fit providers.
- What problems does Fusion Communications, Inc. solve for Global Enterprise Cloud And Security Modernization?
- Vendor lock-in, multi-vendor complexity, rising cloud costs, security gaps
- What problems does Fusion Communications, Inc. solve for Hybrid Cloud And Multi-Cloud Architects?
- Cloud sprawl, cost unpredictability, vendor complexity
- What is Fusion Communications, Inc.'s role in the Contact center as a service (CCaaS) market?
- Omnichannel customer engagement and analytics for contact centers, including cloud deployment, agent assist, AI virtual agents, real-time transcription, and CX reporting to improve resolution and operational metrics.
- What is Fusion Communications, Inc.'s role in the Unified communications as a service (UCaaS) market?
- Hosted voice, video, messaging and cross-device collaboration for enterprise communications with enterprise-grade uptime, scalability, and integrations for improved workforce productivity.
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