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www.infobip.com
Infobip is a global platform enabling omnichannel customer engagement for enterprises and service providers.
Infobip is a global communications platform that enables organizations to connect with customers across omnichannel channels. Serving enterprises, telecommunications providers, financial services, retail, healthcare, and government, Infobip offers CX consulting, integration, and platform capabilities to design, deploy, and optimize customer experiences at scale. The company focuses on helping organizations deliver timely, reliable, and secure messaging and engagement experiences for diverse audiences while supporting a wide range of industry use cases and digital touchpoints.
Mission statement
Infobip's mission is to empower organizations to deliver fast, reliable, and secure omnichannel communications at scale, enabling meaningful customer experiences across every touchpoint.
Products & Services
AgentOS Platform
Enhance customer interactions with AI-driven solutions and holistic journey orchestration.
www.infobip.com/agentos- ✓ AI agents — Automate Conversations
- ✓ Conversational AI platform — Enable Conversational Experiences
- ✓ Journey orchestration — Coordinate Customer Journeys
- ✓ AI chatbot builder — Create Chatbots
- ✓ Customer data platform — Integrate Customer Data
- ✓ Cloud contact center platform — Connect Agents with Customers
- ✓ Customer engagement platform — Manage Engagement
- ✓ Insights and analytics — Analyze Performance
- ✓ Voice AI agents — Facilitate Voice Interactions
CPaaS X API Platform
Empower your communication with a flexible API stack designed for scalability.
www.infobip.com/cpaas-x- ✓ Modular API Stack — Scale Exponentially
- ✓ Secure Messaging — Guarantee Security
- ✓ Integrations — Streamline Processes
- ✓ Multichannel Support — Engage Customers
- ✓ Analytics and Insights — Optimize Engagement
Smart Messaging Platform
Reduce messaging costs with optimized channel selection.
www.infobip.com/smart-messaging- ✓ Channel Optimization — Maximize Delivery Efficiency
- ✓ Cost Efficiency — Optimize Messaging Expenses
- ✓ Fraud Prevention — Enhance Security
Infobip Signals Product
Enhance security and reliability by blocking fraudulent OTP traffic.
www.infobip.com/signals- ✓ Fraudulent OTP Traffic Blocking — Reduces Fraudulent Activity
- ✓ Multi-Channel Support — Protects All Communication Channels
Anam Protect Firewall Product
Protects your network from SMS and Voice fraud effectively.
www.infobip.com/telecoms/anam-protect- ✓ Operator Protection — Secure Network Against Fraud
- ✓ SMS Firewall — Eliminate Revenue Leakage
RCS Connectivity and Infobip MaaP Product
Optimize communication with advanced RCS and monetization capabilities.
www.infobip.com/telecoms/rcs-monetization- ✓ Infobip MaaP — Achieve Complete Billing Efficiency
- ✓ RCS Connectivity — Streamline RCS Traffic Management
- ✓ Full Control and Visibility — Monitor and Control RCS Operations
Market Segments
Contact Center as a Service (CCaaS)
Cloud contact center capabilities including omnichannel routing, virtual agents, analytics, and unified interaction history to improve customer service efficiency and agent productivity.
Communications platform as a service (CPaaS)
API-driven, programmable multi-channel communications for event-driven messaging, workflow automation, and integration with backend systems.
Messaging security and fraud prevention
Capabilities that detect and block fraudulent SMS/voice and OTP traffic and protect operator and enterprise revenue and trust.
Customer journey orchestration and customer data platform
Orchestration of cross‑channel customer journeys combined with unified customer data and engagement analytics to personalize and optimize experiences.
RCS business messaging and operator monetization
Rich communication services connectivity, MaaP billing and visibility, and operator controls to manage RCS traffic and monetization.
Related Organizations
8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.
Aircall provides cloud-based customer communication and collaboration tools for business teams.
Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.
CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.
Enterprise-grade, AI-enabled cloud contact center solutions for diverse industries.
Fusion Communications, Inc. is a vendor-agnostic technology advisor for enterprises and multi-location operations.
Common Questions
- What does Infobip do?
- Infobip is a global communications platform that enables organizations to connect with customers across omnichannel channels. Serving enterprises, telecommunications providers, financial services, retail, healthcare, and government, Infobip offers CX consulting, integration, and platform capabilities to design, deploy, and optimize customer experiences at scale. The company focuses on helping organizations deliver timely, reliable, and secure messaging and engagement experiences for diverse audiences while supporting a wide range of industry use cases and digital touchpoints.
- What is Infobip's role in the Contact Center as a Service (CCaaS) market?
- Cloud contact center capabilities including omnichannel routing, virtual agents, analytics, and unified interaction history to improve customer service efficiency and agent productivity.
- What is Infobip's role in the Communications platform as a service (CPaaS) market?
- API-driven, programmable multi-channel communications for event-driven messaging, workflow automation, and integration with backend systems.
- How was the Contact Center as a Service (CCaaS) market size estimate for Infobip calculated?
- Estimate based on recent market reports in the search results. Fortune Business Insights reports a 2025 market value of USD 7.08 billion and projects a 17.4% CAGR (2026–2034); other independent reports show similar directionality (ResearchNester: USD 6.4B in 2025, 19.6% CAGR; Market.us: strong growth to USD 23.6B by 2032). I used Fortune’s 2025 figure for market size and its 17.4% CAGR as the primary growth-rate estimate while noting corroborating higher-range forecasts from other sources.
- How was the Communications platform as a service (CPaaS) market size estimate for Infobip calculated?
- Multiple market reports in the search results place CPaaS revenue in the mid‑$20B range for the mid‑2020s (reports show ~USD 23–30B in 2025) and forecast rapid expansion. Independent vendor forecasts cluster around high double‑digit CAGRs (~25–30%). I selected a consensus market size of ~USD 25.0B (approx. 2025) and a growth potential CAGR of 28.1%, reflecting the weighted median of major published forecasts (Fortune Business Insights, Juniper, PersistenceMarketResearch, MarketsandMarkets, InsightAce, Arthur D. Little).
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