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voiso.com

Voiso provides cloud-based AI-powered contact center software for omnichannel customer engagement.

Voiso is a cloud-based software platform that helps organizations design, manage, and optimize their customer engagement operations across multiple channels. The platform enables modern contact centers to interact with customers through voice, web chat, messaging apps, and other channels in a unified workspace. It combines automation and analytics to improve agent efficiency, reduce response times, and enrich customer experience. Core capabilities include intelligent routing and IVR design, real-time performance dashboards, and analytics that help teams monitor quality, trends, and outcomes. Inbound and outbound contact center activities are supported, with tools to plan journeys, automate dialing, transcribe calls, and analyze interactions for QA and compliance. The solution is built to serve diverse industries and use cases, from sales and support to travel, fintech, healthcare, and more, providing a scalable, cloud-based foundation for teams that work remotely or across distributed locations. Voiso emphasizes ease of use and rapid deployment, enabling teams to start with essential routing and insights and progressively adopt more advanced AI-powered capabilities to optimize performance and customer satisfaction.

Mission statement

To empower organizations to deliver seamless, efficient, and personalized customer experiences across channels through AI-powered contact center software.

Products & Services

Omnichannel Contact Center Product

Elevate Customer Engagement Across All Channels Instantly.

voiso.com/products/omnichannel-contact-center
  • ✓ Messaging Apps — Manage All Conversations Seamlessly
  • ✓ Voice — Automate Outbound Dialing
  • ✓ SMS — Enhance Agent Productivity
  • ✓ AI-Driven Insights — Gain Deeper Insights
  • ✓ Web Chat — Offer Instant Support
  • ✓ Real-Time Performance Dashboards — Monitor Performance Metrics

AI Predictive Dialer Product

Enhance outbound campaigns by automating dialing and maximizing contact rates.

voiso.com/products/predictive-dialer
  • ✓ AI AMD — Connect Only With Live Contacts
  • ✓ Automated Dialing — Maximize Agent Productivity
  • ✓ Number Validator — Increase Talk Time
  • ✓ Local Caller ID — Boost Answer Rates Significantly

Flow Builder Product

Design personalized customer journeys and automate interactions easily with Flow Builder.

voiso.com/products/call-flow-builder
  • ✓ Intelligent Routing — Enhance Call Management
  • ✓ Journey Design — Customize Customer Engagement
  • ✓ IVR Menu Design — Simplify IVR Setup
  • ✓ Self-Service Chatbots — Automate Customer Inquiries
  • ✓ Call Queuing — Streamline Call Management
  • ✓ Text-to-Speech — Enhance User Engagement

Call Center Dashboard Product

Empower your team with real-time insights to enhance decision-making and performance.

voiso.com/products/call-center-dashboard
  • ✓ Real-Time Dashboards — Visualize Performance Data
  • ✓ Call Center Reporting — Access Comprehensive Reports
  • ✓ Customizable Metrics — Tailor Your Insights

AI Speech Analytics Product

Enhances contact center efficiency by providing insights into agent performance and customer interactions.

voiso.com/products/speech-analytics-software
  • ✓ AI Call Scoring — Scores Conversations To Drive Insights
  • ✓ Call Transcription — Transcribes Calls In Multiple Languages
  • ✓ AI Call Summaries — Summarizes Calls For Quick Insights

Chatbot Product

Enhance customer interactions with instant support through tailored chatbots.

voiso.com/products/call-flow-builder/chatbot-software
  • ✓ Instant Support — Provide Immediate Assistance
  • ✓ Multichannel Deployment — Engage Customers Anywhere
  • ✓ Interactive Design — Design Engaging Conversations
  • ✓ Analytics And Insights — Analyze User Interactions

Market Segments

Billion USD 0 5 10 15 20 25 30 Contact center … Outbound engage… Conversation in… Conversational … Market Size (Billion USD)
0% 3% 6% 9% 12% 15% 18% 21% 24% 27% 30% 33% CAGR Growth Potential

Contact center as a service (CCaaS)

Cloud-hosted contact center capabilities delivering omnichannel routing, multichannel engagement and scalable operations for enterprise customer service.

Market size: $7.9B CAGR: 18%
Multiple recent market reports place the global CCaaS market in 2025 at roughly USD 7–8 billion and forecast strong double‑digit growth (mid-to-high teens CAGR). I used the 2025 consensus (~USD 7.9B) and a representative CAGR of 18% as supported by the cited industry reports (Fortune Business Insights, Market.us, The Business Research Company, Precedence Research, and MarketDataForecast).
"M "I "E "M "M 5 references

Outbound engagement and dialing automation

Features that automate outbound contact workflows including parallel dialing, voice drops, number health management, and sequencing to increase connect rates and throughput.

Market size: $4.2B CAGR: 14.8%
Primary estimate uses the Outbound Sales Automation AI market report (MarketIntelo) which identifies outbound/engagement automation (dialing, sequencing, voice drops) as a distinct segment valued at $4.2B in 2025 with a 14.8% CAGR. This is corroborated by specialized ‘intelligent outbound call systems’ reporting (~$3B, similar ~14.8% CAGR) and broader marketing-automation market reports (Fortune Business Insights, Credence) that show a larger TAM (USD 7–8.5B) with mid-teens to low-teens CAGRs, supporting the narrower outbound automation segment growth potential.
GL CU MA TH 4 references

Conversation intelligence and AI analytics

AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.

Market size: $27.4B CAGR: 8.2%
Primary estimate based on Future Market Insights (FMI), which defines the conversation intelligence software market and reports a 2026 market size of USD 27.4B with an 8.2% CAGR to 2036. Other specialist publishers report materially different values (BRI: USD 2.07B in 2026, 28.6% CAGR; MSI: ~USD 3.17B in 2025, 15.8% CAGR; MRFR: broader conversational AI ~$12.75B in 2024, 22.3% CAGR). Variance reflects differences in scope (conversation‑intelligence software vs. broader conversational AI), inclusion of services, and forecast horizons; FMI’s focused conversation‑intelligence software definition is used as the primary source for sizing and CAGR.
MA CO GL 20 4 references

Conversational AI for customer service automation

AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.

Market size: $12.1B CAGR: 25.8%
Primary estimate uses MarketsandMarkets’ AI for Customer Service report (2024 valuation USD 12.06B, 25.8% CAGR to 2030). This is corroborated by adjacent conversational-AI forecasts: MRFR (2024 ~$12.75B, 22.3% CAGR), FMI (2025 ~$13.2B, 17.3% CAGR to 2035), and Grand View Research (2024 ~$11.6B, ~23.7% CAGR). These sources target the same customer-service/conversational-AI stack; MarketsandMarkets is selected as the segment-specific primary source, producing a 12.06B base and ~25.8% growth potential.
TH 20 IN TH TH 5 references

Related Organizations

Organizations in the same market segments as Voiso.

8x8

8x8 is a global platform that powers seamless, AI-enabled communications for organizations to connect employees and customers and elevate customer experience.
Aircall

Aircall provides cloud-based customer communication and collaboration tools for business teams.
Balto Software, Inc.

Real-time AI guidance for contact centers to improve service, compliance, and performance.
Bright Pattern, Inc.

Cloud-based, omnichannel solutions to help organizations deliver consistent customer experiences.
Broadvoice

Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.
CloudTalk

CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.

Common Questions

What does Voiso do?
Voiso is a cloud-based software platform that helps organizations design, manage, and optimize their customer engagement operations across multiple channels. The platform enables modern contact centers to interact with customers through voice, web chat, messaging apps, and other channels in a unified workspace. It combines automation and analytics to improve agent efficiency, reduce response times, and enrich customer experience. Core capabilities include intelligent routing and IVR design, real-time performance dashboards, and analytics that help teams monitor quality, trends, and outcomes. Inbound and outbound contact center activities are supported, with tools to plan journeys, automate dialing, transcribe calls, and analyze interactions for QA and compliance. The solution is built to serve diverse industries and use cases, from sales and support to travel, fintech, healthcare, and more, providing a scalable, cloud-based foundation for teams that work remotely or across distributed locations. Voiso emphasizes ease of use and rapid deployment, enabling teams to start with essential routing and insights and progressively adopt more advanced AI-powered capabilities to optimize performance and customer satisfaction.
What is Voiso's role in the Contact center as a service (CCaaS) market?
Cloud-hosted contact center capabilities delivering omnichannel routing, multichannel engagement and scalable operations for enterprise customer service.
What is Voiso's role in the Outbound engagement and dialing automation market?
Features that automate outbound contact workflows including parallel dialing, voice drops, number health management, and sequencing to increase connect rates and throughput.
How was the Contact center as a service (CCaaS) market size estimate for Voiso calculated?
Multiple recent market reports place the global CCaaS market in 2025 at roughly USD 7–8 billion and forecast strong double‑digit growth (mid-to-high teens CAGR). I used the 2025 consensus (~USD 7.9B) and a representative CAGR of 18% as supported by the cited industry reports (Fortune Business Insights, Market.us, The Business Research Company, Precedence Research, and MarketDataForecast).
How was the Outbound engagement and dialing automation market size estimate for Voiso calculated?
Primary estimate uses the Outbound Sales Automation AI market report (MarketIntelo) which identifies outbound/engagement automation (dialing, sequencing, voice drops) as a distinct segment valued at $4.2B in 2025 with a 14.8% CAGR. This is corroborated by specialized ‘intelligent outbound call systems’ reporting (~$3B, similar ~14.8% CAGR) and broader marketing-automation market reports (Fortune Business Insights, Credence) that show a larger TAM (USD 7–8.5B) with mid-teens to low-teens CAGRs, supporting the narrower outbound automation segment growth potential.
Voiso — company overview

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