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www.liveperson.comNew York City, NY, United States
Global leader in enterprise conversational AI helping brands engage customers with measurable ROI.
LivePerson is a global enterprise software company that enables brands to engage customers through AI-powered conversations across messaging, voice, and digital channels. Founded in 1995, LivePerson helps organizations scale personalized interactions, derive insights from conversation data, and deliver safe, reliable customer experiences. The company serves thousands of brands worldwide, driving measurable ROI and enabling a blend of automated and human-supported experiences where each channel is optimized for the customer. The mission is to unlock the power of conversations for businesses and consumers by empowering teams to connect with customers in meaningful, efficient ways.
Mission statement
Our mission to unlock the power of conversations for businesses and consumers is only made possible by a driven, dedicated team.
Products & Services
Conversational Cloud Platform
Enhance customer engagement through personalized, intent-driven digital conversations.
www.liveperson.com/products/conversational-cloud- ✓ Intent Identification — Identifies Customer Intent
- ✓ Personalized Experiences — Delivers Tailored Interactions
- ✓ Omnichannel Messaging — Connects Across Channels
- ✓ AI-Powered Analytics — Analyzes Customer Interactions
- ✓ Proactive Messaging — Drives Engagement
Syntrix Product
Simulate real customer interactions to validate AI agents and train live agents before they ever engage customers.
www.liveperson.com/syntrix- ✓ AI Agent Evaluation — Ensure AI Readiness
- ✓ CX Readiness Proof — Demonstrate Customer Experience Preparedness
- ✓ Live Agent Training — Accelerate Onboarding
- ✓ Simulation of Edge Cases — Stress-Test AI Responses
- ✓ Actionable Insights Generation — Optimize Performance and Training
AI Annotator Product
Boosts chatbot performance with real-time feedback from agents.
www.liveperson.com/products/ai-annotator- ✓ Real-Time Intent Labeling — Trains Bots Instantly
- ✓ Improved Containment and Satisfaction — Increases Customer Satisfaction
- ✓ Agent-Annotated Intents — Updates Intent Models
- ✓ Intent Model Improvements — Enhances Bot Understanding
- ✓ Intent Manager Optimization Tab — Centralizes Annotation Management
AI Chatbots Product
Enhance customer engagement and streamline operations with advanced AI chatbots.
www.liveperson.com/products/ai-chatbots- ✓ Conversational Engagement — Enhance Customer Satisfaction
- ✓ Multi-Channel Support — Engage Across Multiple Channels
- ✓ Automated Workflows — Streamline Operations
- ✓ Data-Driven Insights — Drive Business Insights
- ✓ Integration with Existing Systems — Unify Customer Experience
Voice to Digital Solutions Product
Transform voice interactions into efficient, personalized customer journeys across all channels.
www.liveperson.com/products/voice-omnichannel-solutions- ✓ Omnichannel Voice Integration — Unifies All Communication Channels
- ✓ Voice-Enabled Digital Journeys — Facilitates Rich Conversational Experiences
- ✓ Seamless Integration with Existing Systems — Maximizes Current Investments
- ✓ AI-Driven Voice Analytics — Enhances Performance Insights
Generative AI Product
Transform customer interactions using generative AI for enhanced engagement.
www.liveperson.com/products/generative-ai- ✓ AI Integration — Integrate AI Tools Seamlessly
- ✓ Natural Language Understanding — Understand Customer Intents
- ✓ Generative Insights — Uncover Insights Quickly
- ✓ Customizable AI Agents — Deploy Custom AI Agents
- ✓ Conversation Orchestrator — Optimize Customer Interactions
- ✓ Safety Tools — Secure Brand Reputation
Integrations Product
Enhance organizational capabilities and efficiency with robust integrations.
www.liveperson.com/products/integrations- ✓ Data Integrations — Maximize Data Availability
- ✓ Flexibility through Integrations — Boost Operational Adaptability
- ✓ Streamlined Agent Workflow — Unify Agent Experience
- ✓ Automation Enhancements — Scale Customer Engagement
- ✓ Pre-Built Connectors — Accelerate Deployment
Conversational Intelligence Product
Harness customer conversation insights to improve engagement and drive operational efficiency.
www.liveperson.com/products/conversational-intelligence- ✓ Understand Customers — Extract Actionable Insights
- ✓ Generative Insights — Utilize LLM-Powered Insights
- ✓ Report Center & Analytics Studio — Access Comprehensive Reporting
- ✓ Automated Insights Generation — Achieve Quick Insights
- ✓ Real-Time Signal Detection — Trigger Smart Actions
Analytics Studio Product
Unlock deeper insights from customer conversations with robust analytics.
www.liveperson.com/products/analytics-studio- ✓ Data-Driven Insights — Transform Conversations Into Insights
- ✓ Conversational Data Analysis — Analyze Customer Conversations Instantly
- ✓ Dashboards and Reporting — Visualize Data Easily
- ✓ Data Security and Control — Maintain Secure Data Control
Report Center Product
Transform conversational data into actionable insights for enhanced performance evaluation.
www.liveperson.com/products/report-center- ✓ Real-Time Conversation Analytics — Enhance Agent Performance Tracking
- ✓ GenAI and Copilot Optimization — Speed Up Resolution Times
- ✓ Out-of-the-Box Reporting — Monitor Conversation Analytics
- ✓ Self-Service Bot Performance Analysis — Optimize Self-Service Solutions
Call-to-Message Product
Enhance customer experience by converting voice calls to messaging interactions.
www.liveperson.com/products/call-to-message- ✓ Voice-to-Message Transition — Streamline Customer Interactions
- ✓ IVR Deflection — Reduce Call Volume
- ✓ Proactive Messaging — Boost Customer Engagement
- ✓ Enhanced Customer Insights — Understand Customer Preferences
Messaging Channels Product
Connect with customers through their preferred messaging channels.
www.liveperson.com/products/messaging-channels- ✓ Proactive Messaging — Initiate Two-Way Conversations
- ✓ Omnichannel Integration — Integrate Multiple Messaging Channels
- ✓ Call-to-Message — Convert Calls to Messages
- ✓ Data Security Compliance — Guarantee Data Protection
- ✓ IVR Deflection — Deflect Calls to Messaging
Proactive Messaging Product
Enhance customer engagement through proactive messaging.
www.liveperson.com/products/proactive-messaging- ✓ Personalized Engagement — Enhance Customer Experience
- ✓ Outbound Proactive Conversations — Initiate Conversations
- ✓ Timely Proactive Alerts — Engage Customers Early
- ✓ Performance Metrics — Track Engagement Improvement
- ✓ Reduced Call Volume — Boost Agent Productivity
Conversation Manager Product
Streamline customer interactions and boost agent productivity.
www.liveperson.com/products/conversation-manager- ✓ Agent Workspace — Unify All Conversations
- ✓ Conversation Orchestration — Enhance Customer Journeys
- ✓ Copilot — Boost Agent Efficiency
- ✓ Voice to Digital Integration — Transform Voice Interactions
- ✓ Smart Routing — Direct Customers Effectively
- ✓ Analytics Dashboard — Gain Actionable Insights
LP 360 Service
Transform your customer experience with an efficient, AI-powered contact center service.
www.liveperson.com/services/lp-360- ✓ Turnkey CCaaS — Deliver Instant Customer Engagement
- ✓ Dedicated Team Management — Optimize Operational Efficiency
- ✓ Guaranteed Outcomes — Ensure Business Sustainability
- ✓ AI-Driven Insights — Enhance Customer Understanding
- ✓ Seamless Digital Integration — Create Unified Customer Experiences
Professional Services Service
Achieve outcomes essential for business success with expert support.
www.liveperson.com/services/professional-services- ✓ Strategy & Design — Create CX Strategy
- ✓ Implementation & Integration — Customize Solutions
- ✓ Build & Implement — Build AI Automations
- ✓ Post-Launch Support — 24/7 Support
Technical Support Service
Receive round-the-clock support for seamless service continuity.
www.liveperson.com/services/technical-support- ✓ 24/7 Assistance — Access Immediate Help
- ✓ Live Messaging Support — Eliminate Long Hold Times
- ✓ Enhanced Support Packages — Upgrade Options
- ✓ Comprehensive Knowledge Center — Boost Self-Service
Conversational AI Product
Enhances customer interactions through scalable, automated conversations across digital channels.
www.liveperson.com/conversational-ai- ✓ AI-Powered Messaging — Engage Customers Across Multiple Channels
- ✓ Natural Language Understanding (NLU) — Understand Customer Intent Effectively
- ✓ Generative AI Technology — Automate Customer Interactions Innovatively
- ✓ Omnichannel Experience — Provide Consistent Customer Support
- ✓ Proactive Messaging — Increase Customer Engagement
Market Segments
Conversational AI and generative models
Conversational interfaces and content generation using LLMs and NLP for customer engagement, virtual assistants, and automated content/workflow augmentation.
Conversational analytics and insights
Platforms that capture, analyze, and surface metrics, sentiment, and trends from conversational interactions to inform service improvement, compliance, and product decisions.
Omnichannel messaging and customer engagement
Cross-channel messaging for customer engagement including SMS, international texting, WhatsApp inbound/outbound and integrated messaging within agent workflows.
Contact center as a service (CCaaS)
Cloud-hosted contact center platforms that provide multichannel voice, routing, integrations, and operational management for enterprise contact centers.
Ideal Customer Profiles
Large enterprises seeking scalable omnichannel CX with AI-powered automation.
Deliver consistent CX, reduce churn, demonstrate ROI
Lower handle times, higher containment, improved CSAT
Scale automation, reduce manual tasks
Retail and ecommerce brands seeking personalized, omnichannel shopping experiences.
Increase conversions, optimize checkout
Improve marketing attribution, reduce manual tasks
Improve CSAT, reduce ticket volume
Financial services and telecoms needing secure, compliant omnichannel CX.
Maintain compliance, minimize penalties
Improve CX while meeting compliance
Reduce risk, improve SLA
Technology and software companies seeking to optimize customer support and scale AI-driven CX.
Improve product adoption, reduce churn
Speed to market, partner enablement
Scale AI across customer journeys
Related Organizations
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Aircall provides cloud-based customer communication and collaboration tools for business teams.
AI-powered enterprise agents and digital assistants for automated customer engagement.
Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.
Sovereign AI-powered customer service for e-commerce brands.
CloudTalk provides cloud-based business phone and contact center software for scalable, AI-powered customer engagement.
Common Questions
- What does LivePerson do?
- LivePerson is a global enterprise software company that enables brands to engage customers through AI-powered conversations across messaging, voice, and digital channels. Founded in 1995, LivePerson helps organizations scale personalized interactions, derive insights from conversation data, and deliver safe, reliable customer experiences. The company serves thousands of brands worldwide, driving measurable ROI and enabling a blend of automated and human-supported experiences where each channel is optimized for the customer. The mission is to unlock the power of conversations for businesses and consumers by empowering teams to connect with customers in meaningful, efficient ways.
- What problems does LivePerson solve for Large Enterprise Brands With Omnichannel Support?
- Disparate data, high support costs, long handling times, inconsistent CX, complex integrations
- What problems does LivePerson solve for Retail And Ecommerce Brands?
- Cart abandonment, data silos, fragmented customer journeys, inefficient support workflows
- What is LivePerson's role in the Conversational AI and generative models market?
- Conversational interfaces and content generation using LLMs and NLP for customer engagement, virtual assistants, and automated content/workflow augmentation.
- What is LivePerson's role in the Conversational analytics and insights market?
- Platforms that capture, analyze, and surface metrics, sentiment, and trends from conversational interactions to inform service improvement, compliance, and product decisions.
- How was the Conversational AI and generative models market size estimate for LivePerson calculated?
- Primary anchor: Fortune Business Insights reports the global generative AI market at USD 103.58B in 2025 with a 29.3% CAGR (2026–2034). Conversational-AI-specific reports (MarketsandMarkets, Grand View/quoted by K2view, MarketResearchFuture, Precedence) show smaller standalone conversational-AI market sizes (USD ~11.6–17.1B in mid-2020s) but strong growth (CAGRs ~19.6–23.7%+). Because the segment combines conversational interfaces and generative models, the estimate is anchored to the broader generative-AI market figure and its higher reported CAGR, with conversational-AI forecasts cited as supporting evidence of robust growth.
- How was the Conversational analytics and insights market size estimate for LivePerson calculated?
- Estimated conversational analytics & insights market as a subset of broader conversational AI/systems markets. Market research in the results places conversational AI/systems markets between ~$12.8B (2024) and ~$26.7B (2025); conversational commerce at ~$9.5B (2025). Assuming conversational analytics represents a meaningful but smaller share (roughly 8–15%) of those parent markets, I estimate ~USD 2.0B. Growth potential (CAGR ~17%) is based on reported CAGRs for adjacent markets (15.9–22.3%), using a mid-point reflecting strong AI-driven adoption but narrower scope than full conversational AI platforms.
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