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yuma.ai
AI-powered ecommerce CX platform delivering automated, on-brand customer experiences at scale.
Yuma AI is an AI-powered platform for ecommerce that helps brands automate customer interactions across the entire customer journey. Its agentic AI capabilities support agents in handling support tickets, order changes, returns, and personalized recommendations, delivering instant, on-brand responses with high accuracy. The system is designed to scale with volume, reduce manual work for human agents, and integrate with popular helpdesks and ecommerce tools to support brands in delivering faster, more consistent customer experiences while maintaining a human touch.
Mission statement
Transform ecommerce by delivering AI-powered, automated customer experiences that are fast, accurate, and human-centered.
Products & Services
Support AI Product
Automate up to 89% of customer support tickets, reducing response time and costs while enhancing customer satisfaction.
yuma.ai/support-ai- ✓ AI Agents — Automates Conversations Seamlessly
- ✓ Auto-Pilots — Run Tasks Automatically
- ✓ Real-Time Carrier Data Integration — Offer Current Shipping Information
- ✓ Conversations Panel — Manage Conversations Effectively
- ✓ Process Builder — Build Automation Workflows Easily
- ✓ Multichannel Support — Ensure Brand Consistency
- ✓ Hard Limits — Maintain Control Over Automation
Sales AI Product
Boosts revenue and conversion rates by delivering personalized assistant capabilities to shoppers.
yuma.ai/sales-ai- ✓ AB Testing & ROI Tracking — Verify Revenue Lift
- ✓ Catalog Understanding — Provide Accurate Answers
- ✓ Human Handoff with Context — Ensure Seamless Support
- ✓ Personalized Recommendations — Increase Average Order Value
- ✓ Recover Abandoned Carts — Reclaim Lost Sales
- ✓ Two-Click Shopify Install — Reduce Setup Time
- ✓ Nudging for Conversion — Boost Conversion Rates
Social AI Product
Automates social media customer support, enhancing brand engagement and responsiveness.
yuma.ai/social-ai- ✓ Brand Voice — Ensure Brand Consistency
- ✓ Detect Comment Intent — Tailor Responses Effectively
- ✓ Brand Boost — Enhance Brand Engagement
- ✓ Review Thanks — Automate Review Responses
- ✓ Auto Reply — Automate Social Interactions
- ✓ Track Social Mentions — Stay Updated in Real Time
- ✓ Comment Buddy — Streamline Comment Responses
- ✓ Spam Shield — Protect Your Brand's Image
Chat AI Product
Enhance customer support with AI-driven, instant chat assistance for seamless interactions.
yuma.ai/chat-ai- ✓ AI Assist On Every Page — Provides Instant Help On Every Page
- ✓ Resolve Questions Instantly — Automates Common Queries
- ✓ AI-Powered On-Site Support — Delivers Instant AI Responses
- ✓ Improve Chat Quality — Enhances User Satisfaction
- ✓ Real-Time Support — Provides Prompt, Brand-Aligned Answers
- ✓ Seamless Agent Handoff — Ensures Smooth Transitions To Human Support
Market Segments
E‑commerce customer engagement
Agent capabilities tailored to online retail that read catalogs and orders to answer product questions, handle returns and order tracking, and provide contextual recommendations within storefronts and chat flows.
Customer service automation
Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.
Social listening and social media management
Capabilities that monitor social conversations, analyze consumer sentiment and behavior, and provide channel management, publishing, and engagement workflows to inform marketing and PR actions.
Ideal Customer Profiles
Shopify-based brands seeking AI-driven on-site experiences and conversion lift.
Increase conversion rate, reduce cart abandonment
Improve CSAT, reduce average handling time
Reduce manual workload, streamline workflows
High-volume ecommerce brands needing scalable, consistent support across channels.
Reduce ticket volume and resolution time
Increase positive sentiment and engagement
Improve CSAT and reduce costs
D2C brands with active social presence seeking brand-safe engagement.
Boost engagement and protect brand reputation
Maintain a positive reputation, rapid response
Related Organizations
Production-focused AI lab delivering self-improving agent systems for mid-market and enterprise teams.
Enterprise-grade AI for automating high-volume customer interactions at scale.
AI-powered enterprise agents and digital assistants for automated customer engagement.
Global leader in communications and media intelligence helping brands understand audiences, engage with journalists and influencers, and amplify their stories.
Global no-code, AI-native CRM and workflows platform enabling organizations to automate customer relationships and business operations.
Crivello Corp, d/b/a Lindy, is an Oregon-based AI platform that helps teams automate workflows by deploying secure, multi-agent AI assistants.
Common Questions
- What does Yuma AI Inc. do?
- Yuma AI is an AI-powered platform for ecommerce that helps brands automate customer interactions across the entire customer journey. Its agentic AI capabilities support agents in handling support tickets, order changes, returns, and personalized recommendations, delivering instant, on-brand responses with high accuracy. The system is designed to scale with volume, reduce manual work for human agents, and integrate with popular helpdesks and ecommerce tools to support brands in delivering faster, more consistent customer experiences while maintaining a human touch.
- What problems does Yuma AI Inc. solve for Growth Stage Shopify Ecommerce Brands?
- High cart abandonment, slow on-site responses, inconsistent brand voice, manual support workload
- What problems does Yuma AI Inc. solve for Multichannel Ecommerce Brands With High Support Demand?
- Scaling support across channels, maintaining brand voice, handling spikes in volume
- What is Yuma AI Inc.'s role in the E‑commerce customer engagement market?
- Agent capabilities tailored to online retail that read catalogs and orders to answer product questions, handle returns and order tracking, and provide contextual recommendations within storefronts and chat flows.
- What is Yuma AI Inc.'s role in the Customer service automation market?
- Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.
- How was the E‑commerce customer engagement market size estimate for Yuma AI Inc. calculated?
- Estimated e‑commerce customer engagement (agents, chatbots, recommendations, order/tracking/returns workflows) by combining: (1) the global customer engagement solutions market (USD 24.36B in 2025, 10.1% CAGR) as the primary addressable software market; (2) the customer‑analytics‑in‑e‑commerce market (USD 11.78B in 2024, 13.1% CAGR) as an adjacent, e‑commerce‑specific component; and (3) published software CAGRs (~12.5%). Assuming e‑commerce/retail represents a meaningful share of customer engagement spend and adding adjacent analytics/AI agent spend, the e‑commerce customer engagement segment is estimated at roughly USD 8 billion today with ~12% CAGR potential.
- How was the Customer service automation market size estimate for Yuma AI Inc. calculated?
- Estimates are based on specialist ‘AI for customer service’ market reports that place AI-enabled customer service solutions at roughly $12B in 2024 with high growth (25%–26% CAGR). This customer-service-automation segment (memory-enabled, multi-agent conversational agents) is a subset of the larger customer service software and overall customer service markets (tens to hundreds of billions), so the $12.06B figure and ~25.8% CAGR reflect the focused AI/automation portion rather than the full customer service TAM.
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