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www.servicenow.com
Global enterprise software leader providing an integrated digital workflow platform.
ServiceNow is a global enterprise software company offering an integrated digital workflow platform that connects people, data, and processes to improve efficiency and resilience. It focuses on helping organizations automate work, streamline operations, and enhance service delivery and employee experiences. By enabling AI-powered automation, real-time data access, and scalable cloud-based workflows, ServiceNow supports large, complex enterprises across industries in transforming how they work and achieving measurable business outcomes.
Mission statement
Help us put AI to work for people.
Products & Services
ServiceNow AI Platform Platform
Streamline operations by integrating AI, data, and workflows seamlessly on a single platform.
www.servicenow.com/now-platform.html- ✓ AI Platform Unification — Connects AI, Data, And Workflows
- ✓ Single Intelligent Platform — Adopts A Unified Approach To AI
- ✓ Workflow Automation — Streamlines Processes Through Automation
- ✓ Enterprise AI UI — Integrates AI Into Daily Tasks
- ✓ Real-time Data Access — Empowers Decision-Making With Real-Time Insights
- ✓ Autonomous AI Agents — Automate Workflows Efficiently
- ✓ RaptorDB Integration — Delivers Fast Workflow Performance
- ✓ AI Agents — Leverages AI For Efficient Task Management
- ✓ End-to-end Workflow Management — Manage Workflows Seamlessly
- ✓ Comprehensive Governance — Ensures Compliance And Ethical Usage
- ✓ Integration with ServiceNow AI Platform — Leverage Powerful AI Tools
IT Service Management Product
Enhance efficiency and maximize return on investment with unified IT services management.
www.servicenow.com/products/itsm.html- ✓ Productivity and ROI Transformation — Enhance Efficiency
- ✓ Seamless Integration — Connect Systems
- ✓ AI-Powered Workflows — Automate Routine Tasks
- ✓ Real-Time Analytics — Gain Insights
ServiceNow AI Control Tower Product
Aligns AI strategy and operations to enhance enterprise performance.
www.servicenow.com/products/ai-control-tower.html- ✓ Strategy-to-governance Connectivity — Unify Strategy And Governance
- ✓ Enhanced Decision-Making — Enable Data-Driven Decisions
- ✓ AI Performance Insights — Track AI Performance Metrics
IT Operations Management Product
Enhance operational efficiency and service reliability with AI-driven insights.
www.servicenow.com/products/it-operations-management.html- ✓ Proactive Digital Operations — Reduce Downtime and Improve Efficiency
- ✓ AI-Driven Insights — Gain Actionable Insights
- ✓ Automation of Routine Tasks — Streamline Operations
Customer Service Management Product
Enhance customer satisfaction by streamlining service management processes.
www.servicenow.com/products/customer-service-management.html- ✓ Self-service Empowerment — Facilitates Quick Resolutions
- ✓ Agent Productivity Boost — Increases Efficiency
- ✓ Automated Ticketing System — Reduces Manual Errors
- ✓ Comprehensive Reporting Tools — Enhances Operational Insights
Strategic Portfolio Management Product
Provides strategic visibility to drive successful business outcomes.
www.servicenow.com/products/strategic-portfolio-management.html- ✓ Strategy-to-outcome Insights — Get Actionable Insights
- ✓ Resource Optimization — Optimize Resources
- ✓ Integrated Analytics — Leverage Analytics
- ✓ Dynamic Portfolio Management — Adapt to Changes
IT Asset Management Product
Optimize technology investments and management throughout the asset lifecycle.
www.servicenow.com/products/it-asset-management.html- ✓ Lifecycle Asset Optimization — Maximize Asset Utilization
- ✓ Integrated AI Insights — Leverage Data for Decisions
- ✓ Automation of Asset Processes — Reduce Manual Work
- ✓ Vendor Management — Enhance Vendor Collaboration
Governance, Risk, and Compliance Product
Streamline governance, risk management, and compliance processes for enhanced resilience.
www.servicenow.com/products/governance-risk-and-compliance.html- ✓ Integrated Governance and Risk Management — Manages Risks Effectively
- ✓ Regulatory Compliance Monitoring — Ensures Compliance Consistency
- ✓ Operational Resilience Framework — Enhances Operational Stability
Security Operations Product
Enhance your organization’s security posture against threats and attacks.
www.servicenow.com/products/security-operations.html- ✓ Threat Defense — Mitigate Security Risks
- ✓ Incident Response Automation — Accelerate Incident Resolution
- ✓ Security Incident Management — Streamline Incident Management
- ✓ Threat Intelligence Integration — Enhance Threat Awareness
- ✓ Vulnerability Response — Manage Vulnerabilities Effectively
- ✓ Security Analytics — Gain Intelligent Insights
Field Service Management Product
Optimize field operations through automated workflows and efficient resource management.
www.servicenow.com/products/field-service-management.html- ✓ Field Service Cost Reduction — Reduce Costs
- ✓ Real-Time Visibility — Monitor Performance
- ✓ Automated Scheduling — Optimize Scheduling
- ✓ Mobile Access — Enhance Accessibility
- ✓ Customer Engagement — Improve Communication
HR Service Delivery Product
Enhance employee experience with instant support and guidance.
www.servicenow.com/products/hr-service-delivery.html- ✓ Instant Employee Support — Deliver Fast Answers
- ✓ AI-Driven Automation — Automate HR Tasks
- ✓ Centralized HR Services — Unify HR Processes
- ✓ Employee Self-Service Portal — Enable Self-Help
EmployeeWorks Product
Streamline your workflows with comprehensive AI automation.
www.servicenow.com/products/employeeworks.html- ✓ End-to-end AI Automation — Achieve Complete Automation
- ✓ Autonomous Workforce — Utilize Specialized AI Agents
- ✓ Integration with Existing Systems — Ensure System Compatibility
- ✓ Personalized Experiences — Tailor Workflows for Users
App Engine Product
Automate manual work and modernize processes with powerful app development tools.
www.servicenow.com/products/now-platform-app-engine.html- ✓ App Development — Automate Workflows
- ✓ Integration Capabilities — Enhance Connectivity
- ✓ Security and Compliance — Ensure Data Integrity
- ✓ User-Friendly Interface — Simplify Development
- ✓ Scalability — Adapt to Growth
ServiceNow Store Product
Access a variety of certified apps to enhance ServiceNow functionality.
store.servicenow.com/sn_appstore_store.do- ✓ Certified Applications Marketplace — Discover Certified Apps
- ✓ AI Platform Integration — Leverage Powerful AI
RaptorDB Product
Delivers ultra-fast workflow performance through unified data and analytics.
www.servicenow.com/products/raptordb.html- ✓ Unified Data and Analytics — Achieve Ultra-Fast Workflow Performance
- ✓ Scalable Performance — Adapt to Varying Workloads
- ✓ AI-Powered Insights — Enhance Operational Efficiency
Infrastructure Product
Trusted Cloud-Based Infrastructure For Seamless Workflow Scaling.
www.servicenow.com/now-platform/infrastructure.html- ✓ Cloud Infrastructure for Scalable Workflows — Facilitates Seamless Scaling
Responsible AI Product
Empower your organization with human-centered AI solutions that prioritize inclusivity, transparency, and accountability.
www.servicenow.com/now-platform/responsible-ai.html- ✓ Accountable AI — Ensure Accountability
- ✓ Human-centered AI — Prioritize Human Needs
- ✓ Transparent AI — Enhance Transparency
- ✓ Inclusive AI — Foster Inclusivity
Market Segments
Low-code application platform
Platforms that let organizations rapidly design, build, and deploy workflow-driven business applications with prebuilt integrations, security controls, and scalability for enterprise use.
Enterprise AI platform
Unified AI platforms that combine data, governance, autonomous agents, and workflow automation to operationalize AI across enterprise processes while ensuring responsible and auditable AI use.
IT service management
Capabilities that manage IT service delivery, incidents, change, and service catalogs to improve productivity, reduce downtime, and measure service ROI.
AIOps and IT operations management
Tools that apply AI/ML for monitoring, event correlation, automation, and proactive remediation to maintain service health and optimize operational efficiency.
Security operations
Integrated incident response, threat analysis, vulnerability management, and automation capabilities that reduce mean time to detect and remediate security incidents.
Governance, risk, and compliance
Integrated GRC capabilities for risk identification, regulatory compliance monitoring, and operational resilience planning across the enterprise.
Customer service management
Systems that enable self-service, automate case and ticket workflows, and provide analytics to boost agent productivity and speed up customer issue resolution.
HR service delivery
Employee-facing service platforms that centralize HR services, provide self-service portals, and automate routine HR processes to improve employee experience and response times.
Field service management
Workforce scheduling, mobile enablement, and real-time coordination capabilities that optimize field operations, reduce costs, and improve first-time fix rates.
IT asset management
Lifecycle-focused asset management that automates asset processes, provides AI-driven insights, and optimizes technology spend and vendor relationships.
Strategic portfolio management
Capabilities to align strategy to execution by managing portfolios dynamically, optimizing resources, and providing analytics to drive strategy-to-outcome decisions.
Ideal Customer Profiles
Global enterprises seeking unified automation across IT, HR, and customer service.
Improve service delivery, reduce operating costs, enable enterprise AI initiatives
Improve incident resolution, reduce mean time to repair, optimize resources
Global regulators and organizations seeking integrated risk and compliance management.
Maintain compliance, reduce audit effort
Reduce risk exposure, strengthen resilience
Global field service and asset-intensive operations seeking efficiency.
Increase first-time fixes, reduce travel
Extend asset life, reduce downtime
Global enterprises seeking seamless employee service and AI-driven HR processes.
Improve employee experience, reduce HR cycle times
Streamline HR operations, automate repetitive tasks
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Enterprise AI software company delivering platforms and a broad portfolio of AI-powered applications across industries.
Common Questions
- What does ServiceNow do?
- ServiceNow is a global enterprise software company offering an integrated digital workflow platform that connects people, data, and processes to improve efficiency and resilience. It focuses on helping organizations automate work, streamline operations, and enhance service delivery and employee experiences. By enabling AI-powered automation, real-time data access, and scalable cloud-based workflows, ServiceNow supports large, complex enterprises across industries in transforming how they work and achieving measurable business outcomes.
- What problems does ServiceNow solve for Enterprise Information Technology And Service Delivery Leaders?
- Fragmented workflows, manual processes, data silos, non-compliant controls, inconsistent customer experience
- What problems does ServiceNow solve for Governance, Risk, And Compliance Leaders?
- Regulatory changes, audit readiness, risk visibility, governance fragmentation
- What is ServiceNow's role in the Low-code application platform market?
- Platforms that let organizations rapidly design, build, and deploy workflow-driven business applications with prebuilt integrations, security controls, and scalability for enterprise use.
- What is ServiceNow's role in the Enterprise AI platform market?
- Unified AI platforms that combine data, governance, autonomous agents, and workflow automation to operationalize AI across enterprise processes while ensuring responsible and auditable AI use.
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