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birdeye.com

Birdeye is a platform that helps multi-location brands manage online presence and reputation across locations.

Birdeye, Inc. provides a cloud-based platform designed for multi-location brands to build and manage their online presence, monitor and improve reputation, and engage customers across locations. The platform offers AI-powered capabilities to optimize listings, collect and analyze reviews, monitor sentiment, manage social engagement, and generate actionable insights to improve local performance and customer experience.

Mission statement

Birdeye’s mission is to empower brands to grow locally by building trust, visibility, and engagement across locations through AI-powered tools that simplify reputation management, listing accuracy, customer feedback, and meaningful engagement.

Products & Services

Reputation Management Suite Solution

Manage, monitor, and optimize your brand’s reputation across multiple platforms.

birdeye.com/reviews
  • ✓ Review Generation — Generate More Reviews
  • ✓ Review Management — Manage Customer Feedback
  • ✓ Reputation Measurement — Measures Reputation
  • ✓ Sentiment Measurement — Measures Sentiment
  • ✓ Online Presence Benchmarking — Benchmarks Online Presence

Social Media Management Suite Solution

Enhance brand presence and customer interactions through comprehensive social media management.

birdeye.com/social-media-management-software
  • ✓ Social Post Creation — Streamline Social Content
  • ✓ Social Post Monitoring — Track Engagement Effectively
  • ✓ Email Campaigns — Create Targeted Email Messages
  • ✓ Automated Management — Streamline Listing Updates
  • ✓ Analytics and Reporting — Gain Insights on Engagement

Search Visibility Solution Solution

Enhance brand visibility across major search platforms.

birdeye.com/search-ai
  • ✓ Google Presence — Enhance Google Visibility
  • ✓ ChatGPT Presence — Maximize ChatGPT Visibility
  • ✓ AI Assistant Integration — Expand Across AI Platforms

Market Segments

Billion USD 0 10 20 30 40 50 Reputation mana… Local search an… Social media ma… Customer experi… Market Size (Billion USD)
0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 22% CAGR Growth Potential

Reputation management

Capabilities that collect, manage, and analyze online reviews and brand sentiment across review sites to improve local reputation and customer feedback.

Market size: $6.0B CAGR: 15.5%
Consensus from multiple market reports places the reputation/reputation-management software market in the mid-single-digit billions (USD) for 2025–2026. FutureMarketInsights and Fact.MR report ~USD 5.2–6.0B (2025–2026) and project a 15.5% CAGR (2026–2036). Market Research Future reports a similar 2024–2025 base (~USD 5.8–6.5B) with a lower CAGR (11.54%). A smaller, narrower estimate (BusinessResearchInsights) reports a lower 2026 value for a more narrowly defined ORM services subsegment. I selected USD 6.0B (approx. 2026 level) and a 15.5% CAGR reflecting enterprise/software-focused market sizing from FMI and Fact.MR while noting variation across sources.
IN BA 20 IN 4 references

Local search and listings management

Capabilities to manage and optimize business listings and presence across Google, AI assistants (e.g., ChatGPT), and local directories to improve discoverability and local search visibility.

Market size: $4.4B CAGR: 10.1%
Two independent market reports in the search results show 2025 market sizing between USD 3.66B and USD 5.14B and CAGRs near 9.6–10.6%. I reconciled those figures by taking a midpoint for 2025 market size (~USD 4.4B) and averaging the reported CAGRs (~10.1%) to represent near‑term growth potential, noting reported estimates vary by vendor and forecast horizon.
TH TH 2 references

Social media management and marketing automation

Create, schedule, monitor, and automate social content and campaigns, including analytics, engagement, and email marketing to drive customer engagement.

Market size: $45.3B CAGR: 18.7%
I used explicit social media management market estimates (Fortune Business Insights, SNSInsider) and a separate marketing automation market estimate (Market Research Future). To reflect the combined segment (“social media management and marketing automation”) I summed the 2026 social media management estimate (~USD 39.14B) and the marketing automation estimate (~USD 6.19B) to produce a combined market-size estimate (~USD 45.33B). Growth potential (CAGR ~18.7%) is a weighted average of the cited CAGRs (social media management ~19–23%; marketing automation ~10%), weighted by the component market sizes.
20 MA 20 GL 4 references

Customer experience analytics

Analytics and benchmarking that measure sentiment, compare multi-location performance against competitors, and surface insights to improve local customer experience.

Market size: $14.4B CAGR: 14.5%
Primary sources specific to "customer experience analytics" (MarketResearchFuture and SNS Insider) report 2024–2025 market sizes of about $12.6B–$14.4B and CAGRs ~14.5%–14.8%. Broader CEM/customer-analytics reports (MarketsandMarkets, Fortune) show similar mid-teen CAGRs but larger scopes; I centered the estimate on the dedicated CX analytics reports and selected a midpoint market size (~$14.4B) and a rounded CAGR of 14.5%.
CU TH CU GL 4 references

Ideal Customer Profiles

Multi Location Retail And Service Brands

Brands operating across many locations seeking centralized reputation, listings, and engagement.

Chief Marketing Officer

Standardize brand experience across locations, maximize local visibility, optimize marketing ROI

Director Of Brand And Local Marketing

Drive local engagement, consistent messaging, improve local conversions

Field Marketing Manager

Coordinate campaigns across sites, improve response time to reviews

Franchise Networks And Franchisors

Franchise systems requiring centralized governance and franchisee enablement.

Franchise Operations Director

Ensure brand consistency, accelerate rollout of campaigns

Brand Compliance Manager

Maintain brand integrity across all franchises

Franchisee Network Manager

Improve franchisee engagement, streamline communications

Healthcare Networks

Healthcare networks with multiple clinics seeking patient-facing reputation and local search visibility.

Practice Administrator

Improve patient experience, streamline patient communications

Marketing Director

Increase patient volume, strengthen local reputation

Regional Operations Manager

Improve regional performance, operational efficiency

Local Service Providers

Small local service providers seeking easy-to-use tools for local visibility and customer engagement.

Owner Operator

Grow local business, increase bookings or visits

Marketing Coordinator

Improve local engagement, track results

Office Manager

Keep profiles up-to-date, respond to reviews timely

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Common Questions

What does Birdeye Inc do?
Birdeye, Inc. provides a cloud-based platform designed for multi-location brands to build and manage their online presence, monitor and improve reputation, and engage customers across locations. The platform offers AI-powered capabilities to optimize listings, collect and analyze reviews, monitor sentiment, manage social engagement, and generate actionable insights to improve local performance and customer experience.
What problems does Birdeye Inc solve for Multi Location Retail And Service Brands?
Inconsistent listings across locations; disparate review data; difficulty coordinating brand messaging at scale; lack of cross-location insights
What problems does Birdeye Inc solve for Franchise Networks And Franchisors?
Maintaining brand consistency across franchisees; coordinating updates; compliance monitoring across entities
What is Birdeye Inc's role in the Reputation management market?
Capabilities that collect, manage, and analyze online reviews and brand sentiment across review sites to improve local reputation and customer feedback.
What is Birdeye Inc's role in the Local search and listings management market?
Capabilities to manage and optimize business listings and presence across Google, AI assistants (e.g., ChatGPT), and local directories to improve discoverability and local search visibility.
How was the Reputation management market size estimate for Birdeye Inc calculated?
Consensus from multiple market reports places the reputation/reputation-management software market in the mid-single-digit billions (USD) for 2025–2026. FutureMarketInsights and Fact.MR report ~USD 5.2–6.0B (2025–2026) and project a 15.5% CAGR (2026–2036). Market Research Future reports a similar 2024–2025 base (~USD 5.8–6.5B) with a lower CAGR (11.54%). A smaller, narrower estimate (BusinessResearchInsights) reports a lower 2026 value for a more narrowly defined ORM services subsegment. I selected USD 6.0B (approx. 2026 level) and a 15.5% CAGR reflecting enterprise/software-focused market sizing from FMI and Fact.MR while noting variation across sources.
How was the Local search and listings management market size estimate for Birdeye Inc calculated?
Two independent market reports in the search results show 2025 market sizing between USD 3.66B and USD 5.14B and CAGRs near 9.6–10.6%. I reconciled those figures by taking a midpoint for 2025 market size (~USD 4.4B) and averaging the reported CAGRs (~10.1%) to represent near‑term growth potential, noting reported estimates vary by vendor and forecast horizon.
Birdeye Inc — company overview

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