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www.avaya.com
Avaya Holdings Corp delivers enterprise communications and customer experience solutions to organizations worldwide.
Avaya Holdings Corp provides enterprise communications, collaboration, and customer experience solutions that help organizations deliver unmatched experiences for customers and employees. The company emphasizes an open, fair, and supportive culture built on principles like Innovation, Simplicity, Trust, Accountability, and Respect, and supports well-being, learning, and giving back. Avaya Services offers expert services to design, implement, and manage its communications infrastructure, with end-to-end support to drive real business growth. The company serves diverse industries and enables digital transformation across on-premises, cloud, and hybrid environments to improve business outcomes for customers and its own operations.
Mission statement
At Avaya, our mission is to help organizations—including our own—create unmatched experiences.
Products & Services
Avaya Infinity Platform Platform
Transform your contact center into a connection center that delivers seamless customer experiences.
www.avaya.com/en/products/infinity-platform- ✓ AI Orchestration — Enhances Customer Engagement
- ✓ End-to-End Journey Orchestration — Streamlines Customer Interactions
- ✓ Live Assistance Integration — Supports Real-Time Engagement
- ✓ Omnichannel Orchestration — Ensures Consistent Engagement
- ✓ Model Context Protocol (MCP) Support — Fosters Ecosystem Flexibility
- ✓ Self-Service Integration — Empowers Customers
- ✓ Hyper-Personalization in Real-Time — Delivers Tailored Interactions
- ✓ Cloud-Native Architecture — Offers Deployment Flexibility
- ✓ Advanced Analytics — Informs Strategic Decisions
- ✓ Low-Code/No-Code Tools — Facilitates Fast Integration
Avaya Nexus Product
Avaya Nexus provides secure, resilient voice communication for critical environments where downtime has severe consequences.
www.avaya.com/en/products/nexus-critical-communications-infrastructure- ✓ Mission-Critical Voice — Ensures Reliable Voice Communication
- ✓ Reliability and Security — Meets Stringent Compliance Standards
- ✓ Zero-Downtime Architecture — Supports Continuous Operations
- ✓ Cloud-Native Integration — Modernizes Communication Infrastructure
- ✓ AI-Enabled Processes — Enhances Operational Efficiency
Avaya Aura Product
Enhances employee and customer experiences through integrated communications.
www.avaya.com/en/products/aura- ✓ Integrated Voice, Video, and Messaging — Consolidates Communication
- ✓ On-Premises UC — Ensures Data Control
- ✓ Cloud-Ready Pathways — Facilitates Cloud Integration
- ✓ API Integration — Expands Functional Capabilities
- ✓ Managed Services — Reduces Downtime Risk
Avaya Aura Private Cloud Product
Enhance employee collaboration and communication with a dedicated cloud solution tailored to your organization.
www.avaya.com/en/products/aura-private-cloud- ✓ Azure-Based Private Cloud — Supports Extensive Unified Communications
- ✓ Extensive UC Capabilities — Delivers Comprehensive Communication Tools
- ✓ Seamless Migration to Hybrid Cloud — Facilitates Smooth Cloud Transition
- ✓ Self-Service Administration — Empowers User Control and Flexibility
Avaya Cloud Office Product
Simplifies communication for organizations with a unified platform for messaging, calling, and meetings.
www.avaya.com/en/products/cloud-office- ✓ All-in-One Cloud Collaboration — Enables Seamless Communication
- ✓ AI Assistant — Enhances Productivity
- ✓ Global Availability and Security — Ensures Reliable Communication
- ✓ Analytics and App Integrations — Provides Actionable Insights
- ✓ Microsoft Teams Integration — Streamlines Workflow
- ✓ Team Collaboration with Summaries — Simplifies Meeting Follow-Up
Avaya IP Office Product
Enhance communications for small and mid-sized businesses with unified voice, video, and messaging.
www.avaya.com/en/products/ip-office- ✓ Unified Voice, Video, and Messaging — Streamline Communication
- ✓ On-Premises UC for SMB — Deploy Locally
- ✓ Remote Work Support — Empower Remote Teams
- ✓ Call Recording and Reporting — Track Calls Effectively
- ✓ Support Services — Ensure Continuity
- ✓ Real-Time Call Center Features — Optimize Call Handling
Market Segments
Unified communications and collaboration
Capabilities that unify voice, video, messaging, and meetings to enable internal collaboration, remote work, and team productivity across enterprises and SMBs.
Private and hybrid cloud communications
Dedicated and hybrid cloud deployments that provide secure, scalable, pay-per-user unified communications with seamless migration from on‑premises to cloud.
Contact center and customer experience orchestration
Platforms that orchestrate omnichannel customer journeys with AI, analytics, self‑service and live agent integration to improve CX and operational outcomes.
Mission-critical voice infrastructure
Highly resilient, secure voice infrastructure designed for zero downtime and continuous operations in environments where communications cannot fail.
Ideal Customer Profiles
AI-driven, end-to-end customer journey orchestration for large enterprises.
Improve CSAT and retention, optimize journey ROI
Improve average handle time, first contact resolution
Seamless migration to cloud, future-proof architecture
Improve service delivery, reduce outages
Cloud-first teams seeking integrated collaboration with AI, analytics, and extensive app integrations.
Consolidate tools, reduce complexity
Improve team productivity
Reduce total cost of ownership
SMBs needing affordable, reliable unified communications for remote work.
Stable, reliable UC
Smooth communications
Lower total cost of ownership
Global enterprises needing reliable, secure, mission-critical voice and communications infrastructure.
Resilience, digital transformation
Improve uptime and recoverability
Maintain compliance and reduce risk
Related Organizations
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BCS Consultants is a systems integrator delivering integrated AV, security, and connectivity solutions for enterprise clients.
Charter Communications is a Fortune 100 communications company delivering nationwide connectivity and services under the Spectrum brand.
Cisco Systems, Inc. is a global technology leader delivering AI-ready networking, security, observability, and collaboration solutions.
High Point Networks is a premier provider of business technology solutions that guides customers through their technology journey with expert, reliable support.
Leverage Cloud Services LLC provides managed IT, cloud, network, and communications services to simplify, secure, and optimize business technology.
Common Questions
- What does Avaya Holdings Corp do?
- Avaya Holdings Corp provides enterprise communications, collaboration, and customer experience solutions that help organizations deliver unmatched experiences for customers and employees. The company emphasizes an open, fair, and supportive culture built on principles like Innovation, Simplicity, Trust, Accountability, and Respect, and supports well-being, learning, and giving back. Avaya Services offers expert services to design, implement, and manage its communications infrastructure, with end-to-end support to drive real business growth. The company serves diverse industries and enables digital transformation across on-premises, cloud, and hybrid environments to improve business outcomes for customers and its own operations.
- What problems does Avaya Holdings Corp solve for Ai Powered CX Orchestration For Global Enterprises?
- Fragmented journeys, data silos, slow case handling, high operating costs
- What problems does Avaya Holdings Corp solve for Cloud Collaboration And AI Enhanced Productivity Adopters?
- Tool sprawl, lack of insights, security concerns, remote-work cohesion
- What is Avaya Holdings Corp's role in the Unified communications and collaboration market?
- Capabilities that unify voice, video, messaging, and meetings to enable internal collaboration, remote work, and team productivity across enterprises and SMBs.
- What is Avaya Holdings Corp's role in the Private and hybrid cloud communications market?
- Dedicated and hybrid cloud deployments that provide secure, scalable, pay-per-user unified communications with seamless migration from on‑premises to cloud.
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