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arenacx.comRaleigh, North Carolina, United States
ArenaCX is a global marketplace connecting buyers with CX solution providers.
ArenaCX is a global marketplace and platform that connects buyers of customer experience (CX) solutions with a curated ecosystem of providers, including BPOs, technology partners, and software/engineering partners. It offers partner programs, a content library, and resources to help organizations plan, implement, and optimize CX initiatives while enabling an accessible, end-to-end CX solutions ecosystem.
Mission statement
To connect businesses with CX solutions and partners worldwide, enabling world-class customer experiences through a trusted marketplace and partner ecosystem.
Products & Services
ArenaCX Platform Platform
Streamline CX procurement with vetted vendors, fast contracts, and transparent payments.
arenacx.com/platform- ✓ Contract Creation and Signing — Facilitates Rapid Agreements
- ✓ Global Vendor Marketplace — Connects With Top Vendors
- ✓ Vendor Discovery — Eases Vendor Selection
- ✓ Payment and Invoicing Governance — Ensures Payment Transparency
- ✓ RFP Pricing and Proposals — Simplifies Proposal Requests
- ✓ Enhanced Filtering Tools — Searches Tailored Vendors
- ✓ Concierge Support — Provides Expert Guidance
ArenaCX Talent Service
Access a global pool of pre-vetted BPO talent for diverse CX roles.
arenacx.com/talent- ✓ Global, multilingual talent network — Access Multilingual Teams
- ✓ Rigorous vendor vetting — Ensure Quality and Compliance
- ✓ Flexible engagement models — Customize Staffing Solutions
- ✓ Cross-vertical CX capabilities — Enable Diverse CX Functions
- ✓ Concierge Support — Simplify Vendor Engagement
ArenaCX Technology Product
Transform your CX operations with a comprehensive technology ecosystem enabling seamless integrations and efficient vendor partnerships.
arenacx.com/technology- ✓ End-to-end CX Technology Stack — Supports All Critical CX Functions
- ✓ Pre-vetted Technology Partners — Ensures Quality and Reliability
- ✓ Hardware and Software Partner Network — Access Diverse Hardware Solutions
- ✓ Integrated Technology Marketplace — Simplifies Vendor Selection
ArenaCX Transformation Service
Accelerate your CX transformation with expert partnerships and tailored solutions.
arenacx.com/transformation- ✓ End-to-end transformation services — Facilitates Comprehensive Solutions
- ✓ Pre-vetted transformation partners — Connects with Elite Vendors
- ✓ Expert network for CX optimization — Leverages Specialized Knowledge
- ✓ Guided journey with experts — Ensures Expert Guidance
- ✓ Customized implementation strategies — Delivers Tailored Deployments
Get Labor for Zendesk Product
Instant access to high-quality outsourcing partners through Zendesk integration for flexible staffing solutions.
www.zendesk.com/marketplace/apps/support/857931/get-labor- ✓ Global Labor Partner Network — Connect With Top Providers
- ✓ Verified Providers — Ensure Quality Service
- ✓ Zendesk Marketplace Integration — Streamline Labor Acquisition
- ✓ On-Demand Staffing — Scale Teams Effortlessly
- ✓ Flexible Engagement Terms — Adapt to Business Needs
ArenaCX Partner Programs Service
Enable growth through customized partner programs and collaborative opportunities.
arenacx.com/partner-programs- ✓ Partner Ecosystem and Revenue Opportunities — Increase Revenue Potential
- ✓ Channel Partner Track — Expand Customer Reach
- ✓ BPO/Talent Partner Track — Connect With Labor Leads
- ✓ Software Partner Track — Enhance Software Sales
Market Segments
CX sourcing and vendor discovery
Marketplaces and sourcing workflows that help buyers scope CX projects, discover and vet vendors, run RFPs, and shortlist providers for outsourcing and procurement.
Outsourced contact center staffing and multilingual talent
Access to pre-vetted BPOs and scalable staffing (on-demand, dedicated teams) that supply multilingual contact center and back‑office CX labor.
CX technology procurement and integration
Procurement and selection of contact center platforms, WFM, QA, AI and related hardware with pre-vetted vendors and support for deployment and integration.
CX transformation and implementation services
Consulting, systems integration, managed services, training, and implementation offerings that accelerate CX modernization and platform rollouts.
Partner program enablement and channel management
Programs and go-to-market enablement for BPO, channel, and software partners including co-marketing, program management, lead exposure, and revenue channels.
Ideal Customer Profiles
Vendor sourcing and governance for enterprise CX programs.
Shorten cycle times, reduce spend, ensure governance
Identify best-fit CX vendors quickly
On-time deliveries and payments
Technology partners and systems integrators seeking co-sell opportunities.
Increase partner-driven deals, expand market reach
Identify interoperable CX technologies
Qualified leads, joint campaigns
Zendesk users seeking scalable CX labor.
Meet demand spikes, maintain service levels
Improve CSAT, lower cost per contact
Seamless agent provisioning
CX transformation and SI/MSP partners coordinating end-to-end projects.
Deliver program on-time and on-budget
Efficient project delivery
Win more projects
Common Questions
- What does ArenaCX, Inc. do?
- ArenaCX is a global marketplace and platform that connects buyers of customer experience (CX) solutions with a curated ecosystem of providers, including BPOs, technology partners, and software/engineering partners. It offers partner programs, a content library, and resources to help organizations plan, implement, and optimize CX initiatives while enabling an accessible, end-to-end CX solutions ecosystem.
- What problems does ArenaCX, Inc. solve for CX Procurement And Vendor Management?
- Slow vendor discovery, fragmented data, lengthy RFP cycles, governance risks
- What problems does ArenaCX, Inc. solve for Technology Partners And Systems Integrators?
- Difficulty reaching buyers, fragmented partner ecosystems, complex co-sell terms
- What is ArenaCX, Inc.'s role in the CX sourcing and vendor discovery market?
- Marketplaces and sourcing workflows that help buyers scope CX projects, discover and vet vendors, run RFPs, and shortlist providers for outsourcing and procurement.
- What is ArenaCX, Inc.'s role in the Outsourced contact center staffing and multilingual talent market?
- Access to pre-vetted BPOs and scalable staffing (on-demand, dedicated teams) that supply multilingual contact center and back‑office CX labor.
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