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www.xurrent.com
AI-powered ITSM and ESM platform enabling faster, smarter service delivery.
Xurrent is a technology platform delivering AI-powered IT service management (ITSM) and Enterprise Service Management (ESM) for modern organizations. It unifies IT, operations, and service-delivery teams on a single platform, enabling AI-driven incident management, workflow automation, self-service portals, and API-first integrations. With real-time analytics and secure multi-organization collaboration, Xurrent helps enterprises, MSPs, and internal service desks accelerate resolution times, improve productivity, and scale service delivery across departments.
Mission statement
To empower organizations to deliver IT and enterprise services faster, smarter, and with less manual effort through AI-powered automation, integrations, and scalable delivery.
Products & Services
Xurrent IT Service Management Platform Platform
AI-powered IT service management that enhances incident management and workflow efficiency.
www.xurrent.com/solutions/it-service-management- ✓ AI Automations — Streamline Tasks With AI
- ✓ Incident Management — Enhance Collaboration
- ✓ Integrations Platform — Connect Seamlessly
- ✓ ITSM Analytics — Gain Actionable Insights
- ✓ Workflow Automation — Automate Workflows Effortlessly
- ✓ Knowledge Management — Boost Efficiency
- ✓ Self-Service Portal — Empower Users
- ✓ Account Trusts — Enable Collaboration
Xurrent IT Operations Management Platform
Optimizes IT operations for faster resolutions and improved efficiency across organizations.
www.xurrent.com/solutions/it-operations- ✓ Unified IT operations — Streamline IT Infrastructure Management
- ✓ AI-driven Incident Management — Enhance Response Times
- ✓ Secure Integrations — Seamlessly Expand Capabilities
- ✓ Workflow Automation — Accelerate Task Completion
- ✓ Self-Service Portal — Improve User Satisfaction
- ✓ Integrated Analytics — Drive Data-Driven Decisions
Xurrent Enterprise Service Management Platform Platform
Accelerate service delivery through unified collaboration across departments and AI-driven workflows.
www.xurrent.com/solutions/enterprise-service-management- ✓ Unified ESM Platform — Facilitates Cross-Department Collaboration
- ✓ AI-Powered Incident Management — Increases Resolution Speeds
- ✓ Self-Service Portal — Enhances User Experience
- ✓ Workflow Automation — Improves Operational Efficiency
- ✓ Analytics Dashboard — Facilitates Data-Driven Decisions
- ✓ Secure Multi-Organization Collaboration — Enhances Security in Collaboration
Xurrent AI Service Desk Product
Accelerate incident resolution with AI-powered management for efficient service delivery.
www.xurrent.com/platform/ai-service-desk- ✓ AI-driven incident management — Streamline Incident Management
- ✓ Incident management — Optimize Workflows
- ✓ Workflow automation — Automate Tasks
- ✓ Knowledge management — Boost Efficiency
- ✓ Integrations platform — Seamless Connectivity
- ✓ Self-service portal — Empower Users
Xurrent Account Trusts Product
Enhance collaboration with secure access across organizations for efficient workflows.
www.xurrent.com/platform/account-trusts- ✓ Secure Multi-Organization Collaboration — Facilitates Cross-Entity Sharing
- ✓ Controlled Access Management — Regulates Access Rights
Xurrent Workflow Automation Platform Platform
Seamlessly automate and optimize workflows across multiple systems using AI-driven orchestration.
www.xurrent.com/platform/automations-workflow-platform- ✓ Cross-system automation — Automate Across Systems
- ✓ No-code AI-powered orchestration — Create Workflows Instantly
- ✓ Real-time analytics — Gain Insights Quickly
- ✓ Secure multi-organization collaboration — Collaborate Securely
Xurrent Integrations Platform Platform
Enhances connectivity and collaboration across platforms with secure, seamless integrations.
www.xurrent.com/platform/integrations-platform- ✓ Secure API‑first integrations — Leverage Secure APIs
- ✓ Integrations Library — Expand Integration Choices
- ✓ Platform connectivity — Achieve Seamless Integration
Xurrent ITSM Analytics Product
Gain actionable insights for ITSM performance with comprehensive analytics.
www.xurrent.com/platform/analytics-dashboards-and-reporting-platform- ✓ 400+ Reports — Access Extensive Reporting
- ✓ Real-time Insights — Monitor Performance Live
- ✓ Integration Capability — Integrate Easily
- ✓ Dashboard Customization — Customize Dashboards
Xurrent Sera AI Platform
Streamline IT service delivery with AI-driven automation and optimized workflows.
- ✓ AI-powered Automation — Accelerate Service Delivery
- ✓ Incident Management — Optimize Collaboration
- ✓ Self-Service Portal — Empower Users
- ✓ ITSM Analytics — Gain Actionable Insights
- ✓ Knowledge Management — Improve Problem Solving
- ✓ Integrations Platform — Connect Diverse Tools
Market Segments
IT service management
Capabilities for AI-native incident and request handling, knowledge management, self-service portals, automation, and ITSM analytics to support IT service desks and internal support teams.
Enterprise service management
Cross-department service delivery and self-service workflows that extend ITSM practices to HR, facilities, finance, and other business functions for unified service experience.
IT operations management
Monitoring, incident orchestration, and operational analytics that unify infrastructure and service operations to reduce downtime and accelerate resolution.
No-code workflow automation
Orchestration and automation of cross-system business and IT workflows without coding, including AI-driven automations and real-time workflow analytics.
Integration platform
API-first integration capabilities and connector libraries to securely connect service, operations, and enterprise systems for data exchange and orchestration.
Multi-organization service delivery
Secure multi-organization collaboration and account trust features for MSPs, shared service providers, and multi-tenant enterprise environments.
Related Organizations
Atlassian enables teams to plan, collaborate, and deliver work at scale.
Freshworks Inc. delivers AI-first service software that simplifies work and improves experiences for customers and employees worldwide.
Ivanti provides a unified IT and security platform that automates operations, secures digital experiences, and reduces risk for enterprises.
ManageEngine delivers an integrated, privacy-conscious IT management platform for enterprises.
Global Work OS provider enabling teams to plan, track, and deliver work across the organization.
Motadata provides AI-powered IT operations management and service operations software helping organizations automate, monitor, and optimize IT services and infrastructure.
Common Questions
- What does Xurrent do?
- Xurrent is a technology platform delivering AI-powered IT service management (ITSM) and Enterprise Service Management (ESM) for modern organizations. It unifies IT, operations, and service-delivery teams on a single platform, enabling AI-driven incident management, workflow automation, self-service portals, and API-first integrations. With real-time analytics and secure multi-organization collaboration, Xurrent helps enterprises, MSPs, and internal service desks accelerate resolution times, improve productivity, and scale service delivery across departments.
- What is Xurrent's role in the IT service management market?
- Capabilities for AI-native incident and request handling, knowledge management, self-service portals, automation, and ITSM analytics to support IT service desks and internal support teams.
- What is Xurrent's role in the Enterprise service management market?
- Cross-department service delivery and self-service workflows that extend ITSM practices to HR, facilities, finance, and other business functions for unified service experience.
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