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ttec.comAustin, TX, United States
TTEC is a global technology and services company delivering digital and human-enabled customer experience solutions to brands worldwide.
TTEC Holdings, Inc. is a global technology and services company that humanizes the customer experience by blending digital capabilities with human delivery. TTEC designs, builds, and operates customer experience solutions for brands across industries, offering strategy, design, technology, analytics, outsourcing, and managed services to improve engagement across channels.
Mission statement
To humanize the customer experience by blending technology with human insight to help brands engage customers, improve service, and drive business value.
Products & Services
TTEC ADDI Platform
Transform customer interactions with instant multilingual support and seamless integration.
www.ttec.com/ttec-addi- ✓ Bi-directional Translation — Enhances Communication
- ✓ Contact Center Integration — Streamlines Operations
- ✓ Low-latency Performance — Optimizes Customer Interactions
- ✓ Real-time Translation — Facilitates Multilingual Support
- ✓ Plug & Play Integration — Rapid Deployment
- ✓ Omni-channel Freedom — Enhances Accessibility
TTEC Clarity Platform
Enhances call clarity and agent focus through effective noise reduction.
www.ttec.com/cx-management-services/technology-and-platforms- ✓ Enhanced Call Quality — Deliver Clear Communication
- ✓ Noise Reduction — Reduce Distractions
- ✓ Agent Focus — Enhance Agent Engagement
- ✓ Real-Time Integration — Facilitate Quick Deployment
TTEC Perform Platform
Enhances agent performance through AI-driven coaching and feedback.
www.ttec.com/cx-management-services/technology-and-platforms- ✓ AI-powered Coaching — Boosts Agent Development
- ✓ Personalized Coaching — Tailors Development Plans
- ✓ Recognition — Celebrates Agent Success
- ✓ Targeted Feedback — Ensures Data-Driven Improvements
TTEC Intelligent Fraud Automation Platform
Enhance fraud detection and prevention seamlessly across customer interactions.
www.ttec.com/cx-management-services/technology-and-platforms- ✓ AI‑enabled Fraud Automation — Automates Fraud Detection
- ✓ Fraud Prevention — Prevents Fraud
- ✓ Always-on Monitoring — Continuously Monitors Channels
- ✓ Loss Reduction — Reduces Financial Losses
CX Optimization Services Service
Transform CX with expert managed services that leverage AI and frontline knowledge.
www.ttec.com/services/cx-optimization-services- ✓ Conversational and Business Intelligence — Unlock Actionable Insights
- ✓ Knowledge Enablement Services — Enhance Knowledge Management
- ✓ Learning and Development Services — Develop Tailored Training Programs
- ✓ Workforce Optimization — Optimize Resource Allocation
CX Consulting & Tech Service
Transform customer experiences with integrated consulting and technology solutions.
www.ttec.com/cx-consulting-and-tech- ✓ Artificial Intelligence — Enhance CX With AI
- ✓ Contact Center Technology — Optimize Contact Center Operations
- ✓ CX Strategy and Design — Develop Strategic CX Designs
- ✓ CX Transformation — Transform Customer Experience
- ✓ Customer Relationship Management — Enhance Customer Relationships
- ✓ Data and Analytics — Drive Data-Informed Decisions
- ✓ Managed Services — Streamline CX Operations
- ✓ Software and Digital Engineering — Elevate Digital Experiences
CX Transformation Service
Enhances customer experience through AI, journey orchestration, and actionable analytics.
www.ttec.com/cx-consulting-and-tech/cx-transformation- ✓ AI-powered Contact Center — Empower Agents With AI
- ✓ Customer Journey Orchestration — Seamlessly Guide Customers
- ✓ CX Data & Analytics — Unlock Business Insights
- ✓ Experience Fulfillment — Deliver Complete Solutions
CX Management Services Service
Enhance customer experience with tailored, digitally enabled CX management solutions.
www.ttec.com/cx-management-services- ✓ AI‑Enhanced Services — Leverage AI For Better CX
- ✓ Customer Care Outsourcing — Outsource Customer Care Effectively
- ✓ Managed Services — Optimize CX Management
- ✓ Back Office — Streamline Back Office Operations
- ✓ Revenue Generation — Drive Revenue Growth
- ✓ Trust & Safety — Ensure Trust And Safety
- ✓ Remote CX — Enable Remote Customer Service
- ✓ Technology Support — Provide Reliable Tech Support
Market Segments
Contact center outsourcing
Digitally enabled outsourced customer care, back-office and remote contact center operations delivered as managed services to run customer interactions and revenue-generation activities.
AI-powered contact center and journey orchestration
Platforms and services that integrate AI-driven contact center capabilities, customer journey orchestration, analytics and experience fulfillment to automate interactions and coordinate cross-channel experiences.
CX analytics and workforce optimization
Conversational and business intelligence, knowledge enablement, coaching and workforce optimization to improve agent performance, training, and operational outcomes.
Fraud detection and prevention
AI-enabled continuous monitoring and automated fraud detection and prevention across CX channels to reduce financial losses while maintaining customer experience.
Real-time conversation translation and audio quality
Low-latency bi-directional translation and real-time noise-reduction to enable multilingual, clear interactions across voice, chat and messaging channels.
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Common Questions
- What does TTEC Holdings, Inc. do?
- TTEC Holdings, Inc. is a global technology and services company that humanizes the customer experience by blending digital capabilities with human delivery. TTEC designs, builds, and operates customer experience solutions for brands across industries, offering strategy, design, technology, analytics, outsourcing, and managed services to improve engagement across channels.
- What is TTEC Holdings, Inc.'s role in the Contact center outsourcing market?
- Digitally enabled outsourced customer care, back-office and remote contact center operations delivered as managed services to run customer interactions and revenue-generation activities.
- What is TTEC Holdings, Inc.'s role in the AI-powered contact center and journey orchestration market?
- Platforms and services that integrate AI-driven contact center capabilities, customer journey orchestration, analytics and experience fulfillment to automate interactions and coordinate cross-channel experiences.
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