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www.telusdigital.com
TELUS Digital enables global enterprises to transform customer experiences through data-driven digital solutions and modern technology.
TELUS Digital is a global technology-enabled consultancy focused on transforming customer experiences. The organization emphasizes its culture as a competitive advantage and delivers end-to-end client solutions backed by next-generation technology. It partners with organizations across industries to design and deploy digital CX transformations, AI-enabled capabilities, data solutions, and enterprise technology modernization that enhance customer engagement, efficiency, and business outcomes.
Mission statement
To help organizations elevate customer experiences by combining culture, advanced technology, and end-to-end digital solutions that connect people, processes, and data across channels.
Products & Services
Fuel iX Platform
Enhance customer experience with AI-driven tools and real-time support.
www.telusdigital.com/solutions/fuel-ix- ✓ Agent Assist — Provides Instant Support
- ✓ Platform — Enables Comprehensive Automation
- ✓ Agent Trainer — Accelerates Training Efficiency
- ✓ Fortify — Enhances Security
- ✓ Copilots — Improves Agent Productivity
AI Factory Platform
Empower enterprises with AI-driven automation and insights through a robust platform.
www.telus.com/en/business/medium-large/sovereign-ai-factory- ✓ Enterprise AI Enablement — Accelerate AI Integration
- ✓ Data Insights & Analytics — Unlock Data Value
- ✓ Sovereign AI Framework — Ensure Compliance
AI Products & Solutions Product
Transform your business with production-grade AI solutions and expert engineering.
www.telusdigital.com/solutions/enterprise-ai/ai-products-and-solutions- ✓ End-to-End AI Product Development — Full-Cycle AI Development
- ✓ Agentic AI & Automation — Enhance Human Work
- ✓ AI Factory Integration — Leverage Sovereign AI Capabilities
- ✓ Intelligent Conversational AI Solutions — Improve Customer Engagement
- ✓ Data & AI Strategy — Shape Your AI Journey
- ✓ Data Insights & Analytics Services — Transform Data into Insights
Data Insights & Analytics Services Service
Unlock the value in your data and foster a data-driven culture for informed decision-making.
www.telusdigital.com/solutions/enterprise-ai/data-insights-and-analytics-services- ✓ Data-Driven Culture — Foster Data-Driven Decisions
- ✓ Transform Raw Data — Convert Raw Data Into Value
- ✓ Democratize Insights — Make Insights Accessible
- ✓ Analytics Integration — Integrate Analytics with Processes
- ✓ Modern Data Platforms — Leverage Cutting-Edge Infrastructure
- ✓ Scalable Data Foundations — Establish Scalable Data Foundations
Contentful Experiences Service
Accelerate Implementation And Optimize Content Architecture On Contentful.
www.telusdigital.com/solutions/web-mobile-and-digital-marketing/digital-marketing-services/contentful- ✓ Composable Experiences — Enables Seamless Experience
- ✓ Content Architecture Optimization — Enhances Content Structure
- ✓ Contentful Implementation Acceleration — Reduces Time-To-Launch
Adobe Experience Cloud Services & Consulting Service
Unlock personalized marketing interactions with TELUS Digital's Adobe experience solutions.
www.telusdigital.com/solutions/web-mobile-and-digital-marketing/digital-marketing-services/adobe-experience-cloud- ✓ Adobe Expertise — Enhances Customer Engagement
- ✓ Personalization at Scale — Enhances Customer Experience
- ✓ Channel Activation and Data Integration — Delivers Consistent Messaging
- ✓ Expertise in Digital Transformation — Empowers Business Growth
- ✓ Adobe Workfront Integration — Streamlines Workflow Coordination
Experience Design Service
Transform customer experiences with intuitive and engaging design solutions.
www.telusdigital.com/solutions/web-mobile-and-digital-marketing/experience-design- ✓ Brand-UX-Tech Integration — Unify Brand And Technology
- ✓ Human-Centered Design — Focus On User Needs
- ✓ Trust And Loyalty Focus — Enhance Trust And Loyalty
- ✓ Intuitive User Experiences — Simplify User Interactions
Web, Mobile & Digital Marketing Service
Accelerate product development and marketing engagement with comprehensive digital solutions.
www.telusdigital.com/solutions/web-mobile-and-digital-marketing- ✓ Digital Marketing Services — Drives Engagement And ROI
- ✓ Experience Design — Creates Intuitive Experiences
- ✓ Product Strategy & Innovation — Drives Innovative Strategies
- ✓ Web & Mobile App Development — Builds Scalable Applications
- ✓ AI Tooling — Enhances Marketing With AI
Product Strategy & Innovation Service
Create impactful product strategies that drive ROI and align stakeholders.
www.telusdigital.com/solutions/web-mobile-and-digital-marketing/product-strategy-and-innovation-services- ✓ Customer-Driven Planning — Transform Customer Needs
- ✓ ROI-Driven Strategy — Maximize ROI
- ✓ Stakeholder Alignment — Unite Stakeholders
- ✓ Tailored Product Roadmaps — Build Tailored Roadmaps
Application Services Service
Enhance efficiency by modernizing critical enterprise applications and leveraging cloud solutions.
www.telusdigital.com/solutions/enterprise-technology-modernization/application-services- ✓ Cybersecurity — Safeguard Digital Assets
- ✓ Cloud Services — Facilitate Seamless Migration
- ✓ Managed IT & Service Desk — Enhance IT Efficiency
- ✓ Quality Engineering & QA Factory — Ensure Product Reliability
- ✓ Enterprise Platform Implementation — Optimize System Integration
- ✓ Salesforce Implementation — Accelerate CRM Adoption
Market Segments
Customer experience transformation
Design and implement omnichannel, personalized customer journeys and operational changes that increase engagement, routing efficiency, and trusted data practices.
Enterprise AI enablement
Prepare data, build and deploy AI/ML models and embedded analytics to automate workflows, deliver predictive insights, and enable real‑time decisioning across the organization.
Contact center AI
AI-driven capabilities for real-time routing, autonomous agents, agent assist, and workflow automation that optimize contact center operations and integrate with CRM/telephony systems.
Data analytics and engineering
Modern data engineering, advanced and generative analytics, and enterprise intelligence that turn structured and unstructured data into operational insights and business outcomes.
Cloud migration and platform modernization
Cloud migration, re‑architecture, legacy modernization and scalable platform engineering to improve reliability, performance and operational agility.
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Common Questions
- What does TELUS Digital do?
- TELUS Digital is a global technology-enabled consultancy focused on transforming customer experiences. The organization emphasizes its culture as a competitive advantage and delivers end-to-end client solutions backed by next-generation technology. It partners with organizations across industries to design and deploy digital CX transformations, AI-enabled capabilities, data solutions, and enterprise technology modernization that enhance customer engagement, efficiency, and business outcomes.
- What is TELUS Digital's role in the Customer experience transformation market?
- Design and implement omnichannel, personalized customer journeys and operational changes that increase engagement, routing efficiency, and trusted data practices.
- What is TELUS Digital's role in the Enterprise AI enablement market?
- Prepare data, build and deploy AI/ML models and embedded analytics to automate workflows, deliver predictive insights, and enable real‑time decisioning across the organization.
- How was the Customer experience transformation market size estimate for TELUS Digital calculated?
- Mapped the user’s “customer experience transformation” segment to the broader Customer Experience Management (CEM)/CX market. Multiple recent market reports in the searchResults estimate 2025/2026 market sizes between roughly $14B and $22.35B and forecast strong mid-teens CAGRs. I selected Fortune Business Insights’ 2025 valuation (USD 22.35B) as the market-size estimate and its 15.8% CAGR (2026–2034) as the growth potential, while noting corroborating ranges from MarketsandMarkets and The Business Research Company.
- How was the Enterprise AI enablement market size estimate for TELUS Digital calculated?
- Estimate targets the enterprise AI enablement sub‑segment (data preparation, MLOps, model deployment, embedded analytics) aligned with enterprise AI platform market figures. Verdantix values enterprise AI platforms at $13B in 2024 and forecasts a 27.7% CAGR to 2030; MarketsandMarkets reports a similar 2024 platform market (~$12.27B). Larger enterprise AI totals in other reports (e.g., MRFR) reflect broader application and services scope, so the platform/enablement figure was used as the primary source.
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