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www.sutherlandglobal.com
Global services company delivering digital transformation and operations expertise.
Sutherland is a global services company that helps organizations accelerate digital transformation and operational excellence. It combines strategy, data and analytics, artificial intelligence and automation, software engineering, cloud services, and digital experience design to improve performance and deliver better experiences for customers and employees across industries such as healthcare, financial services, retail, and technology. The company designs and operates processes, provides insights from data, and partners with clients to innovate and optimize both customer interactions and back-office operations.
Mission statement
To help organizations transform through data-driven insights, intelligent automation, and human-centered digital solutions that improve performance, client outcomes, and lasting relationships.
Products & Services
Business Process as a Service Service
Enhance business performance and create new keys for your business, workforce, and clients.
www.sutherlandglobal.com/services/business-process-services- ✓ Healthcare BPaaS — Enhances Patient Care
- ✓ Contact Center as a Service — Streamline Customer Interactions
- ✓ Finance BPaaS — Improves Financial Operations
- ✓ HR BPaaS — Optimizes HR Functions
- ✓ Insurance BPaaS — Enhances Claims Processing
- ✓ IoT+ as a Service — Facilitates Data-Driven Insights
- ✓ Telco BPaaS — Improves Telecom Operations
Connected Intelligence Service
Enhance data utilization for strategic transformation and operational efficiency.
www.sutherlandglobal.com/services/connected-intelligence- ✓ Data Engineering — Build Scalable Solutions
- ✓ Data Science — Uncover Hidden Insights
- ✓ Data and Analytics — Improve Decision-Making
- ✓ Data and Analytics Advisory — Optimize Data Resources
- ✓ Research and Market Intelligence — Stay Ahead of Competitors
- ✓ Data Management Office — Ensure Data Integrity
Artificial Intelligence Service
Enhance organizational capabilities through AI-driven solutions for transformative outcomes.
www.sutherlandglobal.com/services/artificial-intelligence- ✓ AI as a Service — Access Scalable AI Solutions
- ✓ Data and AI Security — Ensure Secure AI Implementations
- ✓ AI Infrastructure and Engineering — Support AI Application Development
- ✓ Generative AI-Powered Tools and Platforms — Utilize Generative AI Tools
- ✓ AI Solution Development — Develop Customized AI Solutions
- ✓ Ethical AI — Promote Responsible AI Use
Digital Consulting Service
Accelerate digital transformation to enhance business performance and customer engagement.
www.sutherlandglobal.com/services/digital-consulting- ✓ Digital Acceleration Center — Facilitates Rapid Transformation
- ✓ Experience-Led Digital Transformation — Enhances User Engagement
- ✓ Insight and Design Labs — Drives Innovation
Digital CX Service
Enhance engagement and loyalty through innovative customer and employee experiences.
www.sutherlandglobal.com/services/digital-cx- ✓ Contact Center as a Service — Provide Customer Support
- ✓ CX Engineering — Tailor Customer Experiences
- ✓ Experience-Led Digital Transformation — Enhance User Experience
- ✓ Trust and Safety — Enhance Customer Trust
- ✓ Digital Acceleration Center — Accelerate Digital Transformation
- ✓ Digital Consulting — Consult on Digital Strategy
- ✓ Ad Sales and Operations — Streamline Ad Sales
- ✓ Insight and Design Labs — Leverage Data Insights
Digital Engineering Services Service
Enhance your digital transformation journey with tailored engineering services that leverage AI, automation, and cloud technologies.
www.sutherlandglobal.com/services/digital-engineering- ✓ AI & Automation — Enhance Efficiency
- ✓ Connected Intelligence — Drive Informed Decisions
- ✓ Custom Applications & Modernization — Tailor Solutions
- ✓ Digital Assurance — Guarantee Quality
- ✓ Infrastructure & Cloud Services — Enable Scalability
- ✓ Product Engineering — Innovate Offerings
Digital Operations Service
Transform Your Business Operations With AI And Automation.
www.sutherlandglobal.com/services/digital-operations- ✓ Intelligent Automation — Maximize Operational Efficiency
- ✓ Digital Finance — Enhance Financial Operations
- ✓ Enterprise Technology Services — Optimize Technology Infrastructure
- ✓ HR Operations — Streamline HR Processes
- ✓ Sustainability as a Service — Enhance Sustainability Practices
- ✓ Returns Management — Facilitate Easy Returns
Sutherland SmartAssist Product
Enhances customer interactions through intelligent automation and AI-driven insights.
www.sutherlandglobal.com/products-x-platforms/sutherland-smartassist- ✓ AI-Powered Automation — Streamline Processes
- ✓ Integrated Customer Insights — Enhance Customer Engagement
- ✓ Seamless System Integration — Simplify Onboarding
Market Segments
Contact center as a service
Scalable omnichannel customer engagement and outsourced contact center operations that improve customer satisfaction, reduce handling time, and enable CX engineering and trust-and-safety capabilities.
Business process as a service
Managed, verticalized outsourcing of back‑office and domain workflows (finance, HR, healthcare, insurance, telco) delivered through BPaaS models to lower cost and improve process efficiency and compliance.
Intelligent automation services
End‑to‑end automation using RPA, AI‑powered orchestration and generative AI to automate routine tasks, increase throughput, and reduce error rates across customer and back‑office operations.
Enterprise data and analytics
Data engineering, governance, analytics and data science services that turn enterprise data into actionable insights for operationalization and strategic decision‑making.
Digital transformation consulting
Strategy, experience‑led design and transformation delivery including digital acceleration, insight labs, and modernization to align technology initiatives to business outcomes.
Cloud modernization and engineering
Cloud migration, infrastructure, platform and product engineering services that modernize legacy systems, enable scalable deployments, and support cloud‑native AI and analytics workloads.
Trust and safety services
Moderation, policy enforcement and customer trust programs that protect users and brands across digital experiences while ensuring compliance and safety.
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Common Questions
- What does Sutherland do?
- Sutherland is a global services company that helps organizations accelerate digital transformation and operational excellence. It combines strategy, data and analytics, artificial intelligence and automation, software engineering, cloud services, and digital experience design to improve performance and deliver better experiences for customers and employees across industries such as healthcare, financial services, retail, and technology. The company designs and operates processes, provides insights from data, and partners with clients to innovate and optimize both customer interactions and back-office operations.
- What is Sutherland's role in the Contact center as a service market?
- Scalable omnichannel customer engagement and outsourced contact center operations that improve customer satisfaction, reduce handling time, and enable CX engineering and trust-and-safety capabilities.
- What is Sutherland's role in the Business process as a service market?
- Managed, verticalized outsourcing of back‑office and domain workflows (finance, HR, healthcare, insurance, telco) delivered through BPaaS models to lower cost and improve process efficiency and compliance.
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