What does Sprinklr do?

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www.sprinklr.com

Sprinklr is a leading enterprise software company delivering a unified customer experience management platform.

Sprinklr is a global enterprise software company delivering a unified customer experience management platform that enables brands to plan, execute, and measure interactions across marketing, social media, customer care, and insights. Serving large enterprises across industries, Sprinklr provides an integrated, multi-channel solution that consolidates social listening, engagement, service, and analytics into one platform, helping organizations deliver consistent, customer-centric experiences at scale.

Mission statement

To help organizations deliver consistent, exceptional customer experiences across all channels by unifying marketing, service, and insights on a single platform.

Products & Services

Sprinklr Service Product

Enhances customer service operations with a comprehensive omnichannel platform.

www.sprinklr.com/products/customer-service 12 features

✓ Inbound Contact Center — Improves Response Efficiency
✓ Omnichannel Routing — Ensures Seamless Customer Experience
✓ Unified Agent Desktop — Enhances Agent Productivity
✓ Agent Assist — Enhances Agent Performance
✓ Knowledge Base Platform — Empowers Self-Service
✓ Live Chat Support — Facilitates Real-Time Support
✓ Social Customer Service — Maximizes Social Engagement
✓ Communities — Boosts Customer Engagement
✓ Outbound Contact Center — Enhances Outreach Efficiency
✓ Supervisor Console — Facilitates Operational Oversight
✓ Conversational IVR — Streamlines Customer Interactions
✓ Workforce Management — Optimizes Workforce Allocation

Sprinklr Marketing Product

Streamline marketing efforts across channels with integrated solutions for content, analytics, and social advertising.

www.sprinklr.com/products/marketing-and-advertising 6 features

✓ Marketing analytics — Optimize Marketing ROI
✓ Campaign Optimization — Enhance Campaign Performance
✓ Content marketing and campaign planning — Gain Strategic Control
✓ Social advertising — Reach Broader Audiences
✓ Ad comment moderation — Ensure Brand Safety
✓ Cross-Channel Integration — Achieve Cross-Channel Synergy

Sprinklr Social Product

Streamline social media management and enhance brand visibility through comprehensive publishing and engagement tools.

www.sprinklr.com/products/social-media-management 5 features

✓ Social publishing and engagement — Centralize Social Activities
✓ Distributed social marketing — Enhance Team Collaboration
✓ Employee advocacy — Amplify Brand Messages
✓ Social listening — Capture Consumer Insights
✓ Marketing analytics — Measure Campaign Performance

Sprinklr Insights Product

Enhance decision-making with comprehensive social insights and analytics.

www.sprinklr.com/products/consumer-intelligence 6 features

✓ Social listening — Track Brand Sentiment
✓ Competitive insights and benchmarking — Benchmark Against Competitors
✓ Product insights — Analyze Product Performance
✓ Location insights — Understand Local Trends
✓ Visual insights — Create Compelling Data Visualizations
✓ Surveys — Collect Audience Feedback

Unified-CXM Platform

Experience a comprehensive solution for customer engagement and management with Unified-CXM.

www.sprinklr.com/products/platform 7 features

✓ Integrations — Unify Workflows Seamlessly
✓ APIs — Facilitates Custom Integrations
✓ Security & data privacy — Protects Sensitive Information
✓ Active data retention — Ensures Data Compliance
✓ Display — Visualizes Data Effectively
✓ Presentations — Generates Ready-to-Use Reports
✓ Sandbox — Enables Safe Testing

Sprinklr AI Agents Platform

Automate customer service tasks with AI-driven agents for superior efficiency and engagement.

www.sprinklr.com/products/platform/ai-agents 4 features

✓ AI agent platform — Automate Routine Tasks
✓ Intelligent Insights — Gain Actionable Insights
✓ Natural Language Processing — Understand Customer Intent
✓ AI integration — Enhance Workflow Efficiency

Sprinklr Copilot Product

Enhances team productivity with AI-assisted copilots for streamlined workflows.

www.sprinklr.com/products/platform/sprinklr-copilot 3 features

✓ Copilot for Teams — Accelerate Teamwork
✓ Workflow Optimization — Optimize Work Processes
✓ Seamless Integrations — Integrate Effortlessly

AI+ Studio Product

Empower your brand with AI-driven customer experience design tools.

www.sprinklr.com/products/platform/ai-plus-studio 3 features

✓ AI-Powered Experience Design — Design Seamless Experiences
✓ Integration with Sprinklr Analysis — Enhance Decision Making
✓ User-Friendly Interface — Empower Non-Technical Users

Sprinklr Platform Integrations Platform

Seamlessly connect Sprinklr with existing tools for streamlined workflows.

www.sprinklr.com/products/platform/integrations 4 features

✓ Integrations — Streamline Systems Integration
✓ API Access — Customize Integrations
✓ Security Protocols — Ensure Secure Integrations
✓ Active Data Retention — Automate Data Management

Common Questions

What does Sprinklr do?: Sprinklr is a global enterprise software company delivering a unified customer experience management platform that enables brands to plan, execute, and measure interactions across marketing, social media, customer care, and insights. Serving large enterprises across industries, Sprinklr provides an integrated, multi-channel solution that consolidates social listening, engagement, service, and analytics into one platform, helping organizations deliver consistent, customer-centric experiences at scale.