What does Quantum Metric, Inc. do?

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www.quantummetric.com

Quantum Metric is a global digital-experience analytics company that helps organizations understand customer journeys and optimize digital products in real time.

Quantum Metric is a global technology company delivering a digital experience analytics platform that helps organizations understand how users interact with their digital products, quantify friction, and optimize customer journeys in real time. It champions Continuous Product Design to enable clients to turn data into customer-defined digital products faster. The company serves a broad range of industries and enterprise customers, supporting teams to improve adoption, retention, and customer satisfaction. With a scalable platform and a focus on people-centered outcomes, Quantum Metric emphasizes a culture of learning and inclusion while handling large-scale data across a global user base.

Mission statement

Our mission: to improve how organizations use their data to understand their customers and build customer-defined digital products faster.

Products & Services

Digital Analytics Product

Enhance customer journeys through real-time analytics and actionable insights.

www.quantummetric.com/digital-analytics 8 features

✓ Autocapture — Automatically Capture Signals
✓ Session Replay — Visualize User Journeys
✓ Adobe Experience Platform Connector — Achieve Faster Go-Live
✓ Mobile App Analytics — Gain Insights on Mobile User Behavior
✓ Opportunity Analysis — Prioritize User Experience Improvements
✓ Page Performance Monitoring — Optimize Loading Speeds
✓ Segment Builder — Create Targeted Audiences
✓ Interaction Heatmaps — Analyze User Engagement

Experience Analytics Product

Surface pain points and quantify opportunities in customer journeys.

www.quantummetric.com/digital-analytics/experience-analytics 3 features

✓ Journey Analytics — Understand Customer Paths
✓ Data-Driven Dashboards — Organize Data Effortlessly
✓ Experience Alerts — Gain Proactive Responses

Journey Analytics Product

Gain insights into customer journeys to enhance experience and drive conversions.

www.quantummetric.com/digital-analytics/customer-journey-analytics 3 features

✓ Path Insights — Visualize Customer Paths
✓ Touchpoint Visibility — Optimize Each Touchpoint
✓ Journey Mapping — Map User Experiences

Web Analytics Product

Gain insights on digital performance to enhance customer journeys and optimize web experiences.

www.quantummetric.com/digital-analytics/web-analytics 3 features

✓ Digital Performance Reporting — Measure Digital Performance
✓ Journey Insights — Optimize Customer Journeys
✓ Real-Time Insights — Act Instantly

Employee Experience Product

Enhance internal software adoption and employee satisfaction by detecting friction points.

www.quantummetric.com/solutions/employee-experience 2 features

✓ Internal Friction Detection — Identify Pain Points
✓ Employee Journey Analysis — Understand Employee Interactions

Data Capture and Activation Product

Streamline data insights and automate capture for informed decision-making.

www.quantummetric.com/platform/data-capture-and-activation 3 features

✓ Autocapture — Capture Data Quickly
✓ Data Activation — Enhance Data Usability
✓ Cross-Source Dashboards — Consolidate Data Insights

Segment Builder Product

Gain unparalleled insights by slicing your audience with flexible, nested segmentation.

www.quantummetric.com/platform/segment-builder 3 features

✓ Cross-View Segmentation — Enhance Data Usage Across Platforms
✓ Flexible Logic Operators — Create Precise Segments
✓ Nested Segmentation — Deep Dive Into Audience Insights

Felix AI Agentic Product

Enhances customer journey analysis and optimization through autonomous agents.

www.quantummetric.com/platform/felix-ai/agentic 2 features

✓ Agentic Automation — Optimizes User Experiences Automatically
✓ Proactive Insights — Delivers Actionable Recommendations

Felix AI Summarization Product

Transform session data into actionable insights quickly.

www.quantummetric.com/platform/felix-ai/summarization 2 features

✓ Gen AI Session Summarization — Summarize Sessions Efficiently
✓ Data Visualization Capabilities — Visualize Data Trends

Common Questions

What does Quantum Metric, Inc. do?: Quantum Metric is a global technology company delivering a digital experience analytics platform that helps organizations understand how users interact with their digital products, quantify friction, and optimize customer journeys in real time. It champions Continuous Product Design to enable clients to turn data into customer-defined digital products faster. The company serves a broad range of industries and enterprise customers, supporting teams to improve adoption, retention, and customer satisfaction. With a scalable platform and a focus on people-centered outcomes, Quantum Metric emphasizes a culture of learning and inclusion while handling large-scale data across a global user base.