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www.plivo.comAustin, Texas, United States
Plivo is a global enterprise-grade communications platform that helps businesses automate and scale customer engagement.
Plivo is a global, enterprise-grade communications platform that enables businesses to automate, scale, and optimize customer engagement. It provides AI-enabled agents, messaging, and voice capabilities through a secure cloud infrastructure, serving organizations worldwide and powering billions of interactions every month.
Mission statement
Our mission is to simplify customer engagement
Products & Services
AI Agent Platform Platform
Create and deploy intelligent voice AI agents for seamless customer engagement.
www.plivo.com/ai-agents- ✓ AI Actions — Automate Customer Interactions
- ✓ Knowledge Sources Training — Ensure Accurate Responses
- ✓ Brand Personality — Enhance Brand Consistency
- ✓ Integrations with CRMs and Apps — Seamless Integration
- ✓ Real-Time Sentiment Understanding — Improve Customer Relations
- ✓ Lead Qualification and Appointment Scheduling — Qualify Leads and Schedule Automatically
- ✓ Branded Chat Interface — Create Consistent User Experience
- ✓ Interactive Messaging Features — Engage Customers Effectively
- ✓ Multi-Language Support — Expand Global Reach
- ✓ Persistent Conversations — Enhance User Experience
Messaging API Product
Effortlessly communicate globally with a scalable SMS API for all messaging needs.
www.plivo.com/sms/overview- ✓ Global Coverage with Direct Carriers — Reach Customers Worldwide
- ✓ High Throughput and Low Latency — Deliver Messages Quickly
- ✓ Fraud Prevention — Block Spam Messages
- ✓ OTP and Verification Messaging — Secure User Access
- ✓ Abandoned Cart Campaigns — Recover Abandoned Carts
- ✓ Promotional and Loyalty Campaigns — Engage Customers Effectively
- ✓ Message Delivery Reporting — Monitor Message Performance
Voice API Product
Automates voice interactions for scheduling, support, and lead management with AI-driven solutions.
www.plivo.com/voice/overview- ✓ Brand Voice Configuration — Customize Brand Voice
- ✓ Context-Aware Voice Interactions — Personalize Interactions
- ✓ Voice AI Agents for Customer Interactions — Empower Customer Interaction
- ✓ No-Code Voice Agent Builder — Build Agents Without Coding
- ✓ Real-Time Audio Streaming — Enable Real-Time Streaming
- ✓ Automate Payment Follow-Ups — Automate Payment Follow-Ups
SIP Trunking Product
Connect AI agents to phone numbers with seamless call handling globally.
www.plivo.com/sip-trunking- ✓ Direct PSTN Connectivity — Connect Directly To PSTN
- ✓ Global Carrier Network — Reach 190+ Countries
- ✓ Scalable Concurrent Calls — Support Unlimited Calls
- ✓ PBX/UCaaS Integration — Integrate Seamlessly
- ✓ Secure Trunking — Ensure Enhanced Security
- ✓ Automatic Failover — Enhance Call Reliability
Phone Numbers Product
Instantly buy local, mobile, and toll-free numbers in over 50 countries.
www.plivo.com/phone-numbers- ✓ Broad Inbound Coverage — Reach Customers In 190+ Countries
- ✓ Global Number Provisioning — Provision Numbers Instantly
- ✓ Porting and Direct Relationships — Seamlessly Port Existing Numbers
- ✓ High Quality Standards — Ensure Call Quality
- ✓ Instant Activation — Activate Numbers Instantly
- ✓ Messaging Numbers — Engage Through Messaging
Audio Streaming Product
Empower voice applications with seamless audio streaming for real-time AI interactions.
www.plivo.com/audio-streaming- ✓ AI-Powered Processing — Automate Voice Analysis
- ✓ Real-Time WebSocket Streaming — Stream Audio Live
- ✓ Live Transcription — Enhance Data Accessibility
- ✓ Low Latency Performance — Achieve Fast Response Times
- ✓ Sound Clarity Enhancement — Ensure Audio Clarity
WhatsApp API Product
Streamline customer engagement with WhatsApp API, enabling AI interactions and rich communication.
www.plivo.com/whatsapp/overview- ✓ Branded and Verified Profile — Build Trust With Verification
- ✓ WhatsApp AI Agents — Automate Customer Interactions
- ✓ Multi-Language Support — Engage Diverse Customers
- ✓ Rich Media and Interactive Messages — Enhance Engagement
- ✓ WhatsApp Calling (Beta) — Initiate Voice Conversations
- ✓ High Delivery Rates — Maximize Message Reach
RCS API Product
Engage customers with branded, interactive messaging that drives conversions and boosts engagement.
www.plivo.com/rcs- ✓ Branded Interactive Messages — Enhance Engagement
- ✓ Verified Sender — Enhance Trust
- ✓ Interactive Elements — Facilitate Instant Responses
- ✓ Track Reads & Clicks — Measure Engagement
- ✓ Rich Media Support — Create Visual Impact
Market Segments
Conversational AI for customer service
Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.
Conversational messaging and commerce
Support two-way, rich messaging and commerce experiences on messaging apps to enable conversational engagement and transactional workflows.
Programmable voice APIs
API-first voice provisioning and management for developers and platforms to automate number delivery, SIP management, and extend global voice footprints.
Identity verification and authentication
Telecom-based verification and two-factor authentication APIs with global delivery and reporting to support user identity verification and reduce fraud.
Related Organizations
A global cloud communications provider delivering enterprise voice solutions and analytics for organizations across more than 150 countries.
Braze is a leading customer engagement platform that enables personalized, cross-channel experiences at scale.
The AI concierge for every customer.
Leading enterprise messaging provider delivering scalable, reliable communications at high volumes for businesses.
Route Mobile Limited is a global CPaaS provider delivering cloud communications solutions to enterprises worldwide.
AI-powered chatbot platform enabling scalable, compliant customer support and lead generation.
Common Questions
- What does Plivo, Inc. do?
- Plivo is a global, enterprise-grade communications platform that enables businesses to automate, scale, and optimize customer engagement. It provides AI-enabled agents, messaging, and voice capabilities through a secure cloud infrastructure, serving organizations worldwide and powering billions of interactions every month.
- What is Plivo, Inc.'s role in the Conversational AI for customer service market?
- Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.
- What is Plivo, Inc.'s role in the Conversational messaging and commerce market?
- Support two-way, rich messaging and commerce experiences on messaging apps to enable conversational engagement and transactional workflows.
- How was the Conversational AI for customer service market size estimate for Plivo, Inc. calculated?
- Multiple industry reports place the conversational/AI-for-customer-service market in the mid‑2020s at roughly USD 12–15 billion. Forecast CAGRs from these sources range ~21%–26%; a consolidated growth potential of ~25% CAGR aligns with the majority of reports and projections to late‑2020s/2030s.
- How was the Conversational messaging and commerce market size estimate for Plivo, Inc. calculated?
- Estimate derived from multiple market reports in the provided searchResults. Reported 2025 market sizes range ~8.8–17.6 billion USD (FMI, Fortune, InsightAce, HTF); the unweighted average is ~12.7 billion USD. Reported CAGRs cluster between ~13.4% and 16.0% (FMI 14.8%, Fortune 13.38%, InsightAce 16.0%); HTF’s 23.1% is treated as an outlier. Combined consensus CAGR ≈ 14.7%.
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