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www.msg91.com

Indore, Madhya Pradesh, India

A global, cloud-based multi-channel communications platform enabling businesses to engage customers securely at scale.

Walkover Web Solutions Pvt Ltd operates a cloud-based, multi-channel communications platform that enables businesses to connect with customers via SMS, email, voice, and other messaging channels. The company provides scalable APIs and tools for sending transactional messages, user verification, and customer engagement across industries. Serving startups to large enterprises, Walkover emphasizes reliability, security, and easy integration to help teams automate and personalize communications at scale, globally.

Mission statement

To empower businesses of all sizes to engage customers globally through secure, scalable, multi-channel communications and easy-to-integrate APIs.

Products & Services

Hello Platform

Enhance customer interactions with an all-in-one AI-powered communication platform.

msg91.com/hello
  • ✓ AI-enabled chatbot — Automate Customer Interactions
  • ✓ Unlimited agents — Scale Customer Support
  • ✓ Live Chat Widget — Increase Conversions
  • ✓ Analytics — Gain Insights on Performance
  • ✓ Video Call — Enhance Communication Clarity
  • ✓ Global Multilingual Messaging — Break Language Barriers
  • ✓ Screen Control — Resolve Issues Remotely
  • ✓ Workflow Management — Streamline Operations

Segmento Platform

Enhance customer engagement through actionable data-driven segmentation.

msg91.com/segmento
  • ✓ Customer Segmentation — Tailor Campaigns Effectively
  • ✓ Automation Trigger — Deliver Relevant Content
  • ✓ Filter Creation — Customize Marketing Efforts
  • ✓ Open API — Seamless Integration
  • ✓ Automation Repeater — Enhance Content Relevance

Campaign Platform

Enhance audience engagement through automated, event-driven campaigns across multiple channels.

msg91.com/campaign
  • ✓ Multi-channel support — Enhance Engagement Across Channels
  • ✓ Event-based automation — Increase Engagement Through Automation
  • ✓ Draggable Flow — Simplify Workflow Creation
  • ✓ Time-based condition — Send Timely Messages
  • ✓ API-based conditions — Enable Real-Time Interaction
  • ✓ Country-based condition — Personalize Global Experiences

OTP Platform

Provides effortless and secure OTP verification across multiple channels.

msg91.com/otp
  • ✓ Multichannel OTP Delivery — Guarantees User Access
  • ✓ Automatic Failover Mechanism — Ensures Continuous Authentication
  • ✓ Invisible OTP — Streamlines Login Process
  • ✓ Magic Links — Facilitates Password-Free Login
  • ✓ Plug & Play Integration — Simplifies Implementation
  • ✓ Real-Time Analytics — Enhances Decision Making

OTP-MagicLink Product

Facilitates instant access and authentication via secure Magic Links, enhancing user engagement.

msg91.com/otp/magiclink
  • ✓ Frictionless User Experience — Authenticate Instantly With One Click
  • ✓ Multi-Channel Delivery — Deliver Via Preferred Channels
  • ✓ Secure & Reliable Access — Ensure Secure One-Time Access
  • ✓ Higher Conversion Rates — Boost User Engagement

Market Segments

Billion USD 0 2 4 6 8 10 12 Omnichannel cus… Conversational … Identity verifi… Customer Data a… Market Size (Billion USD)
0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 22% CAGR Growth Potential

Omnichannel customer engagement

Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.

Market size: $10.5B CAGR: 15.8%
Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.
MA TH TH 3 references

Conversational contact center

Capabilities that unify chat, voice, video, AI chatbots, and agent workflows to resolve customer queries and manage support at scale.

Market size: $10.0B CAGR: 17.4%
Estimated by positioning "conversational contact center" between CCaaS (cloud contact-center software focused on omnichannel and AI conversational features) and the broader call-centre market. Fortune Business Insights reports CCaaS at USD 7.08B (2025) with a 17.4% CAGR; Future Market Insights reports the overall call-centre market at USD 37.4B (2025). Combining the CCaaS baseline with the larger call-centre market and the rapid adoption of conversational AI leads to an estimated ~USD 10B addressable market and growth potential aligned with CCaaS (~17.4% CAGR).
TH TH 2 references

Identity verification and authentication

Telecom-based verification and two-factor authentication APIs with global delivery and reporting to support user identity verification and reduce fraud.

Market size: $4.0B CAGR: 14%
I used multiple industry forecasts for the overall identity verification market (MarketsandMarkets, Juniper Research, Fortune Business Insights, Zion) which report market sizes of roughly $11–19B (mid-2020s) and CAGRs ~13–16%. Because telecom-based verification and 2‑factor/authentication APIs (SMS/voice/verification APIs/2FA) are a material subset of non-biometric/MFA spend, I estimated this niche at roughly 20–25% of the broader identity verification market. Applying that share to mid‑2020s overall market estimates (~$15–18B) yields an estimated market size of about $4.0B. Growth potential (CAGR) is aligned to reported overall market CAGRs (13–16%), so I estimate ~14% for the telecom-based verification / 2FA API segment.
MA $1 TH GL 4 references

Customer Data and Audience Segmentation

First-party data activation and audience building that turns customer data into actionable segments and insights for targeting, personalization, and measurement.

Market size: $6.3B CAGR: 18.1%
Estimate uses HTF Market Intelligence’s explicit Customer Segmentation market sizing (USD 6.3B base year 2025) and stated CAGR (18.10% to 2033) as the primary source for the ‘customer data and audience segmentation’ segment. MarketsandMarkets’ Customer Data Platform (CDP) figures (USD 9.72B in 2025; CAGR 30.7% to 2030) and its note that audience segmentation is a large application (~27.09% share) provide context and upside potential tied to CDP adoption and first‑party activation trends.
BA PR 2 references

Related Organizations

Organizations in the same market segments as Walkover Web Solutions Pvt Ltd.

Aircall

Aircall provides cloud-based customer communication and collaboration tools for business teams.
Computer Talk Technology Inc.

Enterprise-grade, AI-enabled cloud contact center solutions for diverse industries.
ConnexAI

ConnexAI provides an AI-powered knowledge platform that helps teams create, organize, and share information across channels.
Crisp IM SAS

Crisp is an AI-first customer support platform delivering omnichannel, data-driven engagement to help teams support customers efficiently.
Gladly Software, Inc.

Gladly is a multichannel, AI-powered CX platform that centers the customer and enables personalized support at scale.
Gorgias Inc.

Gorgias is a commerce-focused, AI-native customer experience platform that centralizes multichannel conversations to boost conversions and customer lifetime value.

Common Questions

What does Walkover Web Solutions Pvt Ltd do?
Walkover Web Solutions Pvt Ltd operates a cloud-based, multi-channel communications platform that enables businesses to connect with customers via SMS, email, voice, and other messaging channels. The company provides scalable APIs and tools for sending transactional messages, user verification, and customer engagement across industries. Serving startups to large enterprises, Walkover emphasizes reliability, security, and easy integration to help teams automate and personalize communications at scale, globally.
What is Walkover Web Solutions Pvt Ltd's role in the Omnichannel customer engagement market?
Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.
What is Walkover Web Solutions Pvt Ltd's role in the Conversational contact center market?
Capabilities that unify chat, voice, video, AI chatbots, and agent workflows to resolve customer queries and manage support at scale.
How was the Omnichannel customer engagement market size estimate for Walkover Web Solutions Pvt Ltd calculated?
Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.
How was the Conversational contact center market size estimate for Walkover Web Solutions Pvt Ltd calculated?
Estimated by positioning "conversational contact center" between CCaaS (cloud contact-center software focused on omnichannel and AI conversational features) and the broader call-centre market. Fortune Business Insights reports CCaaS at USD 7.08B (2025) with a 17.4% CAGR; Future Market Insights reports the overall call-centre market at USD 37.4B (2025). Combining the CCaaS baseline with the larger call-centre market and the rapid adoption of conversational AI leads to an estimated ~USD 10B addressable market and growth potential aligned with CCaaS (~17.4% CAGR).
Walkover Web Solutions Pvt Ltd — company overview

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