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www.mosaicx.com
AI-powered, multichannel customer engagement that orchestrates connected journeys for regulated industries.
Mosaicx is an AI-powered, multi-channel customer engagement platform focused on helping organizations automate routine interactions, improve efficiency, and deliver scalable, human-centered experiences. As part of WestCX, Mosaicx contributes to a unified orchestration platform that coordinates conversations, campaigns, AI agents, and real-time intelligence across complex, regulated industries. The organization serves enterprises in regulated sectors, designing solutions that move interactions from isolated touchpoints to connected, outcome-driven journeys while emphasizing security, privacy, and reliability. Guided by values such as innovating with purpose, championing customers, earning trust, rising to challenges, and fostering collaboration, Mosaicx aims to amplify human connection and improve outcomes for customers and employees.
Mission statement
Technology should amplify humanity—not replace it.
Products & Services
Mosaicx Platform Platform
Enhance customer engagement with Mosaicx’s intelligent, AI-native platform for omnichannel interactions.
www.mosaicx.com- ✓ Autonomous Conversation Optimization — Optimizes Interaction Automatically
- ✓ Human-like Speech AI — Provides Natural Interactions
- ✓ Detect Customer Intent and Sentiment — Enhances Decision-Making In Real Time
- ✓ Inbound and outbound automation — Automate Customer Interactions
- ✓ Regulated environment governance — Ensure Compliance and Security
- ✓ Insights-driven conversation optimization — Optimize Customer Journeys
- ✓ LinguaAI multilingual support — Support Multilingual Engagement
- ✓ AI-Powered Next Best Action — Guide Customer Interactions
- ✓ Real-time intents detection — Detect Customer Needs Instantly
- ✓ 24/7 Availability — Support Anytime, Anywhere
Outreach Product
Enhances customer engagement with intelligent, automated messaging.
www.mosaicx.com/solutions/outreach- ✓ Bi-directional AI messaging — Engage Customers Seamlessly
- ✓ Automated Engagement Campaigns — Drive Higher Engagement Rates
- ✓ Rich Data Insights — Gain Actionable Insights
Insights360 Product
Unlock actionable insights to enhance customer interactions and optimize performance.
www.mosaicx.com/solutions/insights360- ✓ End-to-End Analytics — Comprehensive Tracking
- ✓ Journey Insights — Identify Improvement Areas
- ✓ Real-Time Interaction Analysis — Enhance Customer Engagement
- ✓ Agent Performance Optimization — Enhance Agent Productivity
Intelligent Virtual Agent Product
Enhance customer interactions through AI-driven virtual assistance and personalized support.
www.mosaicx.com/products/intelligent-virtual-agent- ✓ Cross-channel integration — Maintains Context Across All Channels
- ✓ Natural language processing — Understands Customer Intent
- ✓ Proactive assistance — Anticipates Customer Needs
- ✓ Voice of the customer analytics — Extracts Actionable Insights
- ✓ Sentiment analysis — Tailors Responses Based on Sentiment
- ✓ Multi-language Support — Facilitates Global Communication
- ✓ Automated Follow-Up — Initiates Follow-Up Interactions
Market Segments
Conversational virtual agents
AI-driven virtual agents that handle natural-language conversations across voice and digital channels to automate routine inquiries, capture feedback, and provide real-time interaction intelligence.
Omnichannel contact center orchestration
Orchestration of conversations, campaigns, AI agents, and real-time intelligence to automate inbound and outbound workflows, maintain context across channels, and support governance in regulated environments.
Customer journey analytics
End-to-end analytics that track interactions across the customer lifecycle to reveal automation gaps, optimize agent performance, and surface insights for next-best actions and conversation optimization.
Automated messaging and engagement
Bi-directional, campaign-driven messaging to automate personalized outreach, collect responses, and manage follow-up at scale across multiple channels.
Ideal Customer Profiles
North America and Europe banks and insurers seeking scalable, compliant omnichannel engagement.
Improve customer outcomes; reduce friction
Maintain regulatory compliance, minimize penalties
Accelerate deployment, reduce maintenance
North America and Europe healthcare providers and payers seeking privacy-first omnichannel engagement.
Improve patient satisfaction; reduce wait times
Maintain regulatory compliance, minimize risk
Reliable, scalable IT integration
Global enterprises seeking scalable omnichannel customer support orchestration and analytics.
Improve CSAT; reduce costs
Increase automation; shorten handle times
Maintain compliance
Global retailers and technology brands needing multilingual, resilient omnichannel support.
Improve conversions; reduce friction
Loyalty and revenue growth
Maintain regulatory alignment globally
Related Organizations
Global CX software company delivering real-time journey intelligence to optimize customer experiences across channels.
Contentsquare is a global digital experience analytics platform that helps organizations optimize online journeys with AI-powered insights.
NextRow Digital is a global technology partner that accelerates enterprise growth through data-driven marketing, AI, and digital experience delivery.
Teradata is a global analytics company delivering data-driven insights and enterprise-scale analytics solutions to organizations across industries.
Common Questions
- What does Mosaicx do?
- Mosaicx is an AI-powered, multi-channel customer engagement platform focused on helping organizations automate routine interactions, improve efficiency, and deliver scalable, human-centered experiences. As part of WestCX, Mosaicx contributes to a unified orchestration platform that coordinates conversations, campaigns, AI agents, and real-time intelligence across complex, regulated industries. The organization serves enterprises in regulated sectors, designing solutions that move interactions from isolated touchpoints to connected, outcome-driven journeys while emphasizing security, privacy, and reliability. Guided by values such as innovating with purpose, championing customers, earning trust, rising to challenges, and fostering collaboration, Mosaicx aims to amplify human connection and improve outcomes for customers and employees.
- What problems does Mosaicx solve for Regulated Financial Services Firms?
- Fragmented channels, regulatory compliance, auditability, high support costs
- What problems does Mosaicx solve for Regulated Healthcare Providers And Payers?
- PHI data privacy, compliance with HIPAA/HITRUST, care coordination across channels
- What is Mosaicx's role in the Conversational virtual agents market?
- AI-driven virtual agents that handle natural-language conversations across voice and digital channels to automate routine inquiries, capture feedback, and provide real-time interaction intelligence.
- What is Mosaicx's role in the Omnichannel contact center orchestration market?
- Orchestration of conversations, campaigns, AI agents, and real-time intelligence to automate inbound and outbound workflows, maintain context across channels, and support governance in regulated environments.
- How was the Conversational virtual agents market size estimate for Mosaicx calculated?
- Estimated via published conversational AI market figures in the search results (MRFR: $12.75B 2024; Grand View via K2view: $11.58B 2024, 23.7% CAGR; MarketsandMarkets: $17.05B 2025, 19.6% CAGR). No explicit figure for the narrower "conversational virtual agents" segment was found, so I treated virtual agents (voice bots, digital virtual assistants and related automation) as a major subsegment—approximately 40–50% of overall conversational AI—producing a midpoint estimate ≈$5.7B. Growth potential uses the median of reported CAGRs (≈19.6–23.7%), rounded to 22% for the segment, assuming similar adoption trends to the broader conversational AI market.
- How was the Omnichannel contact center orchestration market size estimate for Mosaicx calculated?
- Estimate based on published market reports for closely aligned segments. Dimension Market Research explicitly defines the Customer Journey Orchestration market (directly aligned with omnichannel orchestration) at USD 12.5B in 2025 with a 24.0% CAGR and is taken as the primary proxy. This is consistent with adjacent markets: cloud-based contact center reports (USD 20.9B in 2023; high CAGR) and omnichannel customer service reports (USD 10.68B in 2025) which show the orchestration subsegment sits below total contact-center software but grows rapidly due to AI, cloud migration, and real-time orchestration demand.
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