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mopinion.comRotterdam, The Netherlands
Mopinion is a European provider of AI-powered customer feedback software helping organizations listen, understand, and act on user feedback across digital channels.
Mopinion is a European provider of all-in-one customer feedback software that helps organizations listen to users, understand needs, and improve digital experiences across websites, apps and email. With a focus on turning raw feedback into actionable insights, Mopinion supports a broad range of industries with flexible survey design, real-time data collection, sentiment analysis, trend detection, and intuitive dashboards. Headquartered in Europe, Mopinion emphasizes a cloud-based, scalable platform designed for teams to collect feedback at key moments in the user journey, correlate it with business metrics, and close the loop with cross-functional collaboration. The platform integrates with common tools to keep feedback connected to workflows, supports multi-language reporting, and places a strong emphasis on data security and governance. The mission is to empower organizations to put customers at the center of decision-making, drive continuous improvement, and measure the impact of changes across the digital channel landscape.
Mission statement
To empower organizations to listen to users and improve digital experiences by turning feedback into actionable insights, fostering customer-centric decisions, and enabling teams to act quickly across channels.
Products & Services
Mopinion Platform Platform
Capture User Feedback to Enhance Digital Experiences.
mopinion.com- ✓ Advanced Form Triggering — Collect Feedback at Key Moments
- ✓ Website Feedback Collection — Direct Feedback from Websites
- ✓ In-app Feedback Collection — Capture Feedback In-app
- ✓ AI-powered Feedback Summarisation — Automate Insights
- ✓ Feedback Form Builder — Customize Feedback Forms
- ✓ Voice of Customer (VoC) Integration — Integrate VoC Insights
- ✓ Real-time Feedback Analysis — Analyze Feedback Instantly
- ✓ Action Management — Streamline Actions
- ✓ Trend Identification — Spot Opportunities
- ✓ Feedback Data Visualisation — Turn Data into Visual Insights
- ✓ Integrations — Seamless Third-Party Integrations
- ✓ Text and Sentiment Analysis — Gain Insights from Feedback Sentiment
- ✓ Mobile SDK Availability — Simplify Feedback Installation
- ✓ Drag-and-Drop Survey Builder — Simplify Survey Creation
- ✓ Mobile-Optimised Forms — Maximize Responses on Mobile
Market Segments
Voice of customer (VoC)
Centralize and correlate customer feedback from web, mobile, and email to inform VoC programs and measure experience impact.
In-app feedback collection
Capture contextual feedback within mobile applications using SDKs and mobile-optimised forms at key moments in the user journey.
Website and email feedback surveys
On-site and email survey collection with configurable forms, advanced triggering, and real-time response capture to drive website and campaign optimization.
Feedback analytics and insight extraction
Automated text and sentiment analysis, AI-driven summarisation, trend identification, and dashboards to surface actionable insights from unstructured feedback.
Feedback action management and workflow integration
Manage, track, and route feedback-driven actions, integrate feedback with existing workflows, and close the loop across cross-functional teams.
Common Questions
- What does Mopinion do?
- Mopinion is a European provider of all-in-one customer feedback software that helps organizations listen to users, understand needs, and improve digital experiences across websites, apps and email. With a focus on turning raw feedback into actionable insights, Mopinion supports a broad range of industries with flexible survey design, real-time data collection, sentiment analysis, trend detection, and intuitive dashboards. Headquartered in Europe, Mopinion emphasizes a cloud-based, scalable platform designed for teams to collect feedback at key moments in the user journey, correlate it with business metrics, and close the loop with cross-functional collaboration. The platform integrates with common tools to keep feedback connected to workflows, supports multi-language reporting, and places a strong emphasis on data security and governance. The mission is to empower organizations to put customers at the center of decision-making, drive continuous improvement, and measure the impact of changes across the digital channel landscape.
- What is Mopinion's role in the Voice of customer (VoC) market?
- Centralize and correlate customer feedback from web, mobile, and email to inform VoC programs and measure experience impact.
- What is Mopinion's role in the In-app feedback collection market?
- Capture contextual feedback within mobile applications using SDKs and mobile-optimised forms at key moments in the user journey.
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