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www.manh.com
Global provider of cloud-native supply chain and omnichannel software that unifies operations across warehousing, transportation, inventory, and store execution.
Manhattan Associates is a global provider of cloud-native, modular software that helps retailers and manufacturers orchestrate end-to-end supply chain and omnichannel operations. Its platform unifies warehousing, transportation, inventory, labor, and store operations on a single scalable system, enabling real-time visibility, automation, and rapid adaptation to demand changes. Through AI-enabled agents, analytics, and continuous innovation, Manhattan supports organizations in improving service levels, reducing costs, and delivering seamless experiences across multiple channels and geographies.
Mission statement
To empower businesses to orchestrate agile, connected supply chains and seamless omnichannel experiences through innovative, scalable technology.
Products & Services
Manhattan Active Platform Platform
Enhances supply chain efficiency through a unified, scalable platform with real-time visibility and automation.
www.manh.com/solutions/manhattan-active-platform- ✓ Cloud‑Native Microservices Architecture — Ensures Scalability
- ✓ Unified Platform Across Key Domains — Integrates Key Operations
- ✓ AI Agents Integration — Accelerate Automation
- ✓ Real‑Time Visibility and Automation — Enhance Responsiveness
- ✓ Low-Code Tooling for AI Agents — Simplifies AI Development
Manhattan Active Maven Product
Enhances customer satisfaction through automated chat support.
www.manh.com/solutions/omnichannel-software-solutions/genai-retail- ✓ Agentic AI for Retail — Utilizes AI Agents
- ✓ AI‑Driven Chat for Customer Service — Offers Automated Chat Support
- ✓ Enhanced Customer Experience — Delivers Superior Service
- ✓ Proactive Customer Engagement — Initiates Engagements
GenAI Retail Product
Streamlines customer support and engagement across channels.
www.manh.com/solutions/omnichannel-software-solutions/genai-retail- ✓ GenAI‑powered Chatbot — Enhances Customer Interactions
- ✓ Retail‑focused AI Capabilities — Improves Customer Engagement
- ✓ Omnichannel Support — Ensures Consistency Across Channels
Order Management Product
Optimizes order processing for seamless customer experiences across channels.
www.manh.com/solutions/omnichannel-software-solutions/order-management-system- ✓ End‑to‑end order orchestration — Streamlines Order Processing
- ✓ Omnichannel order management — Unifies Orders Across Channels
- ✓ Real-time inventory visibility — Enhances Stock Management
- ✓ Flexible fulfillment options — Provides Multiple Fulfillment Methods
- ✓ Integrated analytics and reporting — Informs Strategic Decisions
Customer Service & Engagement Product
Enhances customer interactions with seamless omnichannel engagement and automated support.
www.manh.com/solutions/omnichannel-software-solutions/customer-engagement-platform- ✓ Omnichannel Engagement — Manage Interactions Seamlessly
- ✓ AI-Powered Chat Assistance — Provide Instant Support
- ✓ Integrated Service Workflows — Streamline Customer Interactions
- ✓ Real-Time Analytics and Insights — Analyze Customer Behavior
Warehouse Management Product
Streamline warehouse operations through cloud-native management solutions for enhanced efficiency.
www.manh.com/solutions/supply-chain-management-software/warehouse-management- ✓ Cloud‑native, microservices architecture — Facilitate Scalability And Resilience
- ✓ WMS core capabilities — Manage Inbound, Storage, And Shipping
- ✓ Real-time visibility — Gain Immediate Operational Insights
- ✓ AI-enabled automation — Automate Tasks For Efficiency
- ✓ Analytics and reporting tools — Analyze And Improve Performance
Transportation Management Product
Achieve comprehensive visibility and optimization in transportation operations.
www.manh.com/solutions/supply-chain-management-software/transportation-management- ✓ Cloud‑native deployment — Enable Scalable Solutions
- ✓ End‑to‑end TMS — Streamline Operations
- ✓ Real-time Visibility — Monitor Shipments Live
- ✓ AI-driven Optimization — Enhance Decision Accuracy
- ✓ Carrier Management — Optimize Carrier Choices
Carrier Management Product
Enhances visibility and efficiency in managing carrier relationships and transportation execution.
www.manh.com/solutions/supply-chain-management-software/carrier-management-software- ✓ Carrier Relationship Management — Streamline Carrier Engagement
- ✓ Transportation Coordination — Optimize Transportation Plans
- ✓ Real-time Visibility — Track Shipments In Real-Time
- ✓ Performance Analytics — Leverage Data-Driven Insights
Yard Management Product
Optimize yard operations and enhance dock scheduling efficiency.
www.manh.com/solutions/supply-chain-management-software/yard-management- ✓ Dock and Yard Visibility — Gain Real-Time Insights
- ✓ Automated Dock Scheduling — Automate Scheduling Processes
- ✓ Inventory Integration — Enable Accurate Inventory Tracking
- ✓ Real-Time Alerts and Notifications — Receive Immediate Alerts
- ✓ Data Analytics and Reporting — Analyze Performance Metrics
Warehouse Management and Labor Management Product
Optimize warehousing and labor operations for enhanced efficiency.
www.manh.com/solutions/supply-chain-management-software/warehouse-management- ✓ Cloud‑native, microservices architecture — Facilitate Scalability And Resilience
- ✓ WMS core capabilities — Manage Inbound, Storage, And Shipping
- ✓ Labor Planning and Scheduling — Streamline Workforce Scheduling
- ✓ Real-time visibility — Gain Immediate Operational Insights
- ✓ Productivity Analytics — Enhance Labor Efficiency
- ✓ Automated Reporting — Simplify Reporting Processes
Manhattan SCALE Platform
Streamlines end-to-end supply chain processes for enhanced efficiency and flexibility.
www.manh.com/solutions/supply-chain-management-software/manhattan-scale- ✓ Scalable Platform — Supports Complex Operations
- ✓ Real-Time Visibility — Enhances Decision Making
- ✓ Unified Supply Chain Operations — Streamlines Processes
- ✓ AI-Enabled Agents — Automates Routine Tasks
Demand Forecasting Product
Enhances decision-making through accurate demand predictions and streamlined inventory management.
www.manh.com/solutions/supply-chain-planning-software/demand-forecasting-software- ✓ Demand forecasting — Anticipate Customer Demand
- ✓ Real-time analytics — Facilitate Timely Adjustments
- ✓ Integration with Supply Chain Operations — Enhance Operational Efficiency
- ✓ Scalable Solutions — Easily Adjust to Scale
Replenishment Product
Enhance inventory management with automated stock replenishment solutions.
www.manh.com/solutions/supply-chain-planning-software/inventory-replenishment-system- ✓ Automated Stock Management — Maintain Optimal Stock Levels
- ✓ Multi-Location Support — Coordinate Across Locations
- ✓ Real-Time Analytics — Gain Actionable Insights
Unified Business Planning Product
Streamline supply chain operations for improved efficiency and collaboration.
www.manh.com/solutions/supply-chain-planning-software/unified-business-planning- ✓ Unified Planning — Enhance Collaboration
- ✓ Real-Time Visibility — Achieve Instant Insights
- ✓ AI-Enabled Analytics — Leverage Predictive Insights
Market Segments
Warehouse management
Optimize warehousing operations including inbound, storage, picking, packing and shipping, plus labor planning and productivity analytics via cloud-native WMS and AI-enabled automation.
Transportation management
End-to-end transportation planning and execution including carrier relationship management, routing and load optimization, real-time shipment visibility and yard/dock coordination to improve service and reduce cost.
Inventory planning and replenishment
Demand sensing and forecasting, automated replenishment and multi-location inventory optimization integrated with unified planning to balance service levels and inventory cost.
Order management and omnichannel fulfillment
End-to-end order orchestration across channels with flexible fulfillment options (ship from store, home delivery, click-and-collect), real-time inventory visibility and fulfillment analytics.
Customer service and engagement
Omnichannel customer interactions and conversational AI for retail, including GenAI chatbots, automated assistance, integrated service workflows and real-time engagement analytics.
Related Organizations
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment.
Infor is a global software company delivering industry-specific cloud solutions to help organizations run operations efficiently.
Retail-focused AI company delivering real-time analytics and decision support to optimize pricing, inventory, and assortment for retailers.
Tecsys provides supply chain software platforms for distribution, healthcare, and retail/e-commerce to optimize operations and customer experiences.
Trimble is a global technology company delivering connected hardware and software solutions to enable planning, building, and managing critical infrastructure across diverse industries.
Common Questions
- What does Manhattan Associates do?
- Manhattan Associates is a global provider of cloud-native, modular software that helps retailers and manufacturers orchestrate end-to-end supply chain and omnichannel operations. Its platform unifies warehousing, transportation, inventory, labor, and store operations on a single scalable system, enabling real-time visibility, automation, and rapid adaptation to demand changes. Through AI-enabled agents, analytics, and continuous innovation, Manhattan supports organizations in improving service levels, reducing costs, and delivering seamless experiences across multiple channels and geographies.
- What is Manhattan Associates's role in the Warehouse management market?
- Optimize warehousing operations including inbound, storage, picking, packing and shipping, plus labor planning and productivity analytics via cloud-native WMS and AI-enabled automation.
- What is Manhattan Associates's role in the Transportation management market?
- End-to-end transportation planning and execution including carrier relationship management, routing and load optimization, real-time shipment visibility and yard/dock coordination to improve service and reduce cost.
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