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www.givainc.com

Cloud-based, secure customer service and IT operations software for regulated industries.

Giva, Inc. provides cloud-based software that helps organizations improve customer service and IT operations. The platform unifies help desk, IT service management, and change-management capabilities with knowledge management, asset management, analytics, and integrations, enabling efficient issue resolution, self-service, and cross-functional collaboration. The company emphasizes security and privacy, with HIPAA/HITECH compliance, GDPR readiness, and data privacy framework certifications, along with SOC 2 Type 2 and SOX controls. It supports global teams with mobile access and scalable deployment and is designed for industries with stringent regulatory requirements, including healthcare, financial services, and legal. By prioritizing data protection and transparent governance, Giva helps organizations protect sensitive information while delivering reliable, user-friendly service experiences.

Mission statement

To help organizations deliver outstanding customer service and IT support by providing secure, compliant, cloud software that unifies knowledge, assets, and workflows.

Products & Services

Giva Customer Service Software Product

Enhance customer satisfaction and productivity with Giva's efficient and scalable customer service platform.

www.givainc.com/products/customer-service-software
  • ✓ HIPAA compliance — Protect Health Data
  • ✓ AI copilots for knowledge & tickets — Speed Up Resolutions
  • ✓ Knowledge management — Leverage Organizational Knowledge
  • ✓ Reporting analytics — Visualize Performance
  • ✓ Compliance & security certificates — Ensure Data Security
  • ✓ Mobile access — Access Anywhere, Anytime
  • ✓ AI agents — Automate Routine Tasks
  • ✓ Integrations — Streamline Workflows
  • ✓ Customer Support Dashboard — Monitor Service Effectiveness
  • ✓ Asset management — Track Assets Effectively

Giva IT Service Management Software Product

Optimize your IT operations with Giva’s IT Service Management Software featuring full ITIL compliance and AI-driven insights.

www.givainc.com/products/itsm-service-desk-software
  • ✓ AI copilots for knowledge & tickets — Enhances Efficiency and Accuracy
  • ✓ ITIL Compliance — Maintains Best Practices
  • ✓ Incident Management — Improves Response Times
  • ✓ Change Management — Enhances Productivity
  • ✓ Integrations — Streamlines Operations
  • ✓ Reporting Analytics — Drives Data-Driven Decisions
  • ✓ Mobile Access — Enhances Flexibility

Market Segments

Billion USD 0 5 10 15 20 25 Customer servic… IT service mana… Knowledge mana… Regulatory comp… Market Size (Billion USD)
0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 22% 24% CAGR Growth Potential

Customer service management

Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.

Market size: $10.9B CAGR: 19.1%
Estimate focused on the customer service management software segment (omnichannel support, ticketing, agent workflows, analytics). Business Research Company reports a customer service software market of $10.95B (2025) with a 19.1% CAGR to 2030; adjacent markets (CEM, CRM, customer success) show larger but broader totals and growth rates (CEM ~USD22.35B in 2025, CRM and overall customer service markets are larger but include services and non-software components). Taken together, software-specific sources support a market-size estimate of about $11B and a high-growth potential (~19% CAGR).
CU TH 20 CU 4 references

IT service management

Features for IT incident, problem, change and asset management with unified ticketing, automation and reporting to streamline IT operations and reduce mean time to resolution.

Market size: $10.5B CAGR: 15.9%
Primary sources in searchResults report similar current market sizes (~USD 9.8–10.5B in 2023) and growth rates in the mid-teens CAGR. I used MarketsandMarkets and SphericalInsights as primary anchors (consistent 2023 values) and SNSInsider as corroboration of a ~16% multi-year CAGR to estimate a current market size of ~USD 10.5B and growth potential ≈15.9% CAGR.
MA MA MA 3 references

Knowledge management and self-service

Centralized knowledge repositories and AI-driven assistants that improve agent effectiveness and increase customer self-service resolution rates.

Market size: $23.2B CAGR: 13.8%
Primary estimate based on recent market reports in the search results. Fortune Business Insights provides a 2025 valuation of USD 23.2 billion and a 13.8% CAGR (2025–2034), which we use as the primary baseline. MarketResearchFuture reports a lower 2025 figure (USD 14.56B) but a higher CAGR (16.92%). Older/alternative estimates (PHPKB, BusinessResearchInsights) show substantially larger figures, indicating wide variance across providers; the Fortune report represents a conservative, widely cited industry estimate used here.
TH 20 PR MA 4 references

Regulatory compliance and data privacy governance

Capabilities to manage regulatory requirements and data privacy obligations (GDPR, DORA, LkSG, ABAC), map controls, and support auditability and ESG/regulatory reporting across third parties.

Market size: $1.4B CAGR: 20%
Estimated by applying observed compliance-management shares (≈23–28%) from data-governance reports to reported global data-governance market sizes. Sources report global market sizes of roughly USD 5.4–5.7B (2025–2026); multiplying by the compliance segment share yields an estimated regulatory & data-privacy governance subsegment of about USD 1.2–1.6B (midpoint ≈ USD 1.4B). Growth potential adopts the market-wide CAGR reported (~20%); MRFR’s lower 15% is noted as a conservative lower bound.
GL TH DA 20 4 references

Related Organizations

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Euvic S.A.

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Fini Technologies, Inc.

Fini Technologies, Inc. provides enterprise AI-powered customer support automation to help teams resolve tickets faster, in multiple languages, with strong governance and security.
Freshworks Inc.

Freshworks Inc. delivers AI-first service software that simplifies work and improves experiences for customers and employees worldwide.

Common Questions

What does Giva, Inc. do?
Giva, Inc. provides cloud-based software that helps organizations improve customer service and IT operations. The platform unifies help desk, IT service management, and change-management capabilities with knowledge management, asset management, analytics, and integrations, enabling efficient issue resolution, self-service, and cross-functional collaboration. The company emphasizes security and privacy, with HIPAA/HITECH compliance, GDPR readiness, and data privacy framework certifications, along with SOC 2 Type 2 and SOX controls. It supports global teams with mobile access and scalable deployment and is designed for industries with stringent regulatory requirements, including healthcare, financial services, and legal. By prioritizing data protection and transparent governance, Giva helps organizations protect sensitive information while delivering reliable, user-friendly service experiences.
What is Giva, Inc.'s role in the Customer service management market?
Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.
What is Giva, Inc.'s role in the IT service management market?
Features for IT incident, problem, change and asset management with unified ticketing, automation and reporting to streamline IT operations and reduce mean time to resolution.
How was the Customer service management market size estimate for Giva, Inc. calculated?
Estimate focused on the customer service management software segment (omnichannel support, ticketing, agent workflows, analytics). Business Research Company reports a customer service software market of $10.95B (2025) with a 19.1% CAGR to 2030; adjacent markets (CEM, CRM, customer success) show larger but broader totals and growth rates (CEM ~USD22.35B in 2025, CRM and overall customer service markets are larger but include services and non-software components). Taken together, software-specific sources support a market-size estimate of about $11B and a high-growth potential (~19% CAGR).
How was the IT service management market size estimate for Giva, Inc. calculated?
Primary sources in searchResults report similar current market sizes (~USD 9.8–10.5B in 2023) and growth rates in the mid-teens CAGR. I used MarketsandMarkets and SphericalInsights as primary anchors (consistent 2023 values) and SNSInsider as corroboration of a ~16% multi-year CAGR to estimate a current market size of ~USD 10.5B and growth potential ≈15.9% CAGR.
Giva, Inc. — company overview

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