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www.fullstory.com

Global software company delivering a digital experience intelligence platform to understand and optimize user experiences.

Fullstory is a global software company that provides a digital experience intelligence platform to help organizations understand and optimize how users interact with websites and apps. The company emphasizes excellence and humanity in its work, fosters a culture of ownership, clear communication, and adaptability, and focuses on privacy and data governance while serving teams across product, engineering, marketing, and operations.

Mission statement

We strive to bring excellence and humanity to everything we do

Products & Services

Customer Journey Product

Enhance user experience by identifying and addressing customer journey friction points.

/platform/analytics
  • Customer Behavior Analytics — Enhances User Experience
  • Session Replay — Diagnoses User Issues
  • Product Analytics — Informs Product Development
  • Journey Mapping — Clarifies Customer Journeys
  • Mobile App Analytics — Optimizes Mobile User Experience
  • Sentiment Signals — Proactively Addresses Issues

Fullcapture Product

Capture comprehensive behavioral data seamlessly for informed decision-making.

/platform/autocapture
  • Privacy-first Recording — Ensures User Data Safety
  • Trusted AI Foundation — Empowers Data-Driven Decisions
  • Effortless Data Capture — Saves Engineering Resources
  • AI-Driven Behavioral Signals — Unlocks Optimization Opportunities
  • Retroactive Insights — Provides Comprehensive Context
  • Real-Time Flexibility — Maintains Continuous Data Flow

StoryAI Platform

Leverage AI agents to unlock actionable insights and transform user experiences effortlessly.

www.fullstory.com/platform/storyai
  • Ask StoryAI — Get Proactive Insights
  • Summaries — Instantly Understand User Behavior
  • Opportunities — Identify Growth Areas
  • AI Integration — Enhanced Decision Making
  • Behavioral Data Utilization — Act on User Behavior Instantly

Guides and Surveys Product

Enhances user experience through targeted in-app guidance and real-time feedback collection.

/platform/guides-surveys
  • Contextual Feedback Collection — Capture Valuable User Insights
  • In-product Guidance — Provide Real-Time User Assistance
  • Validation of Improvements — Ensure Effective Changes
  • Targeted Guidance — Engage Users at Key Moments
  • Smart Tips — Eliminate Potential Bottlenecks
  • Hotspot Beacons — Draw Attention to Key Features

Fullstory Workforce Platform

Enhance employee productivity through seamless workflows and optimized internal processes.

/platform/workforce
  • Employee Experience — Enhance Employee Productivity
  • Workflow Efficiency — Identify and Fix Workflow Noise
  • Support Acceleration — Resolve Issues Faster
  • Real-Time Insights — Enhance Decision-Making
  • Privacy Compliance — Maintain Trust

Fullstory Anywhere Platform

Unlock insights and deliver personalized experiences using a comprehensive data ecosystem.

/platform/anywhere
  • Data Ecosystem — Integrate Behavioral Insights
  • Real-Time Personalization — Deliver Personalized Experiences
  • Tech Stack Enrichment — Enhance Existing Tools
  • Auto-stream Behavioral Data — Capture Without Manual Tags
  • Fraud Detection — Detect and Prevent Fraud

Common Questions

What does Fullstory, Inc do?
Fullstory is a global software company that provides a digital experience intelligence platform to help organizations understand and optimize how users interact with websites and apps. The company emphasizes excellence and humanity in its work, fosters a culture of ownership, clear communication, and adaptability, and focuses on privacy and data governance while serving teams across product, engineering, marketing, and operations.
Fullstory, Inc — company overview