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www.craftflow.comNew York, NY, United States
AI-driven software company enabling home services providers to win more work and run operations more efficiently.
Craft Technologies, Inc. is an AI software company focused on home services. Craft builds AI-powered tools that help home services providers improve sales performance, customer interactions, and operational efficiency. The platform aims to unify fragmented tech stacks into a single, scalable system, delivering real-time coaching, data-driven insights, and workflow automation across in-home sales, call centers, and field operations. The company serves HVAC, roofing, home remodeling, plumbing, electrical, and related trades, targeting field sales teams, contact centers, and leadership within growing enterprises and regional providers. Grounded in practical, real-world applications, Craft emphasizes durable partnerships, long-term value, and a collaborative, in-person culture. The business is positioned as profitable and fast-growing, pursuing a generational path rather than a quick exit, with leadership from veterans of technology and finance.
Mission statement
To empower home services professionals with practical AI tools that improve sales performance, customer interactions, and long-term growth through durable partnerships.
Products & Services
In-Home Sales Product
Craft’s In-Home Sales enhances conversion rates through real-time AI coaching during home visits.
www.craftflow.com/in-home-sales- ✓ Coaching at Scale Without Ride-Alongs — Maximizes Coaching Efficiency
- ✓ Real-Time Coaching During Appointments — Enhances Sales Effectiveness
- ✓ In-Appointment Upsell — Increases Sales Opportunities
- ✓ Hands-Free AI Ridealongs — Assists Without Disruption
- ✓ Revenue Per Opportunity Improvement — Boosts Revenue Metrics
- ✓ Real-Time Data Insights — Informs Agent Decision-Making
- ✓ Contextual Follow-Up — Improves Follow-Up Success
Call Centers Product
Empowers call centers with AI-driven real-time coaching to enhance customer interactions and boost booking rates.
www.craftflow.com/call-center-ai- ✓ Revenue Recovery Alerts — Recovers Lost Revenue
- ✓ AI-powered CSR Coaching — Enhances Agent Performance
- ✓ Speed to Lead Optimization — Accelerates Lead Engagement
- ✓ Automated Call Reclassification — Improves Call Management
- ✓ Quality Assurance Automation — Ensures Compliance
AI Agents Platform
Maximize revenue recovery with AI Agents providing 24/7 support and real-time insights.
www.craftflow.com/agents- ✓ 24/7 Monitoring — Monitor Everything
- ✓ Real-Time Coaching During Conversations — Coach Reps Live
- ✓ Automated Follow-Up — Recover Lost Revenue
- ✓ Context-Aware Follow-Up — Personalize Follow-Ups
- ✓ Conversation Intelligence — Gain Key Insights
The Home Service Dossier Platform
Empower your home service business with data-driven insights and expert resources.
www.craftflow.com/dossier- ✓ Acquisitions Insights — Understand Market Movements
- ✓ Person Dossiers — Connect with Industry Leaders
- ✓ Podcast Dossiers — Explore Industry Discussions
- ✓ Resource Dossiers — Access Valuable Resources
Market Segments
Sales coaching and enablement
Capabilities that deliver real-time coaching, contextual follow-up, and in-appointment guidance to improve conversion rates and revenue per opportunity for field sales teams.
Contact center optimization
Capabilities that provide AI-driven in-call coaching, quality assurance automation, call reclassification, and speed-to-lead improvements to increase booking rates and recover missed revenue in contact centers.
Field service performance management
Capabilities that unify field operations data, provide hands-free ridealongs and real-time insights, and scale coaching across technicians and reps to improve operational efficiency and upsell outcomes.
Home services market intelligence
Data and dossier capabilities that aggregate acquisitions, people, podcast, and resource insights to inform M&A, competitive positioning, and strategic planning for home services businesses.
Related Organizations
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AI-powered conversation intelligence and coaching platform helping teams turn conversations into actionable insights.
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Proshort is a venture-backed software company delivering AI-driven insights to empower go-to-market teams.
Common Questions
- What does Craft Technologies, Inc. do?
- Craft Technologies, Inc. is an AI software company focused on home services. Craft builds AI-powered tools that help home services providers improve sales performance, customer interactions, and operational efficiency. The platform aims to unify fragmented tech stacks into a single, scalable system, delivering real-time coaching, data-driven insights, and workflow automation across in-home sales, call centers, and field operations. The company serves HVAC, roofing, home remodeling, plumbing, electrical, and related trades, targeting field sales teams, contact centers, and leadership within growing enterprises and regional providers. Grounded in practical, real-world applications, Craft emphasizes durable partnerships, long-term value, and a collaborative, in-person culture. The business is positioned as profitable and fast-growing, pursuing a generational path rather than a quick exit, with leadership from veterans of technology and finance.
- What is Craft Technologies, Inc.'s role in the Sales coaching and enablement market?
- Capabilities that deliver real-time coaching, contextual follow-up, and in-appointment guidance to improve conversion rates and revenue per opportunity for field sales teams.
- What is Craft Technologies, Inc.'s role in the Contact center optimization market?
- Capabilities that provide AI-driven in-call coaching, quality assurance automation, call reclassification, and speed-to-lead improvements to increase booking rates and recover missed revenue in contact centers.
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