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concordma.gov

Concord, MA, United States

A municipal government delivering essential services, promoting community vitality, and guiding economic and cultural development through a network of departments and programs.

The Town of Concord is a municipal government delivering essential public services to residents, businesses, and visitors through a network of departments and programs. The organization coordinates public safety, infrastructure, planning, environmental stewardship, and civic services, while actively promoting community engagement and transparency. Concord maintains a broad online footprint—offering access to bylaws, important documents, department directories, agendas and minutes, permit and payment systems, emergency notifications, and volunteer opportunities—so residents can stay informed and participate in local decision-making. The town also supports economic vitality and tourism through a dedicated Economic Vitality division and a visitor-based economy that highlights historical landmarks, culture, and sustainability. The Communications team works to share town news, encourage participation, and disseminate information through social media, newsletters, podcasts, and traditional media. Overall, Concord aims to foster a high quality of life by balancing historical preservation with modern needs, sustaining a diverse and active community, and ensuring responsible governance and service delivery.

Mission statement

To provide transparent, accessible government information and services, foster community engagement, and support a thriving, well-governed town.

Products & Services

Alerts Service

Stay informed with town-wide and department-specific alerts delivered via email or text.

concordma.gov/AlertCenter.aspx
  • Department- and Town-wide Alerts — Receive Notifications Tailored To You
  • Email and Text Notifications — Stay Updated Instantly
  • CodeRED Emergency Notification System — Get Emergency Alerts Quickly
  • Emergency Notification System — Receive Timely Emergency Alerts

Dog Licensing Service

Easily manage dog licensing with online lookup and renewal services.

concordma.gov/2847/Dog-Licensing
  • Dog License Lookup — Access Current Dog License Info
  • Online Renewal — Renew Dog Licenses Online

Utility Bills Service

Streamline your utility bill payments for enhanced convenience and transparency.

concordma.gov/2124/Utility-Bill-Payment-Options-Customer-Se
  • Comprehensive Utility Information — View Complete Billing Information
  • Utility Bill Payment Methods — Access Various Payment Options
  • Online Payment Options — Pay Water and Sewer Bills Online
  • Customer Service Support — Receive Assistance Quickly
  • Water Service Information — Access Water Billing Information
  • Sewer Utility Management — Report Sewer Issues Quickly

Parking Tickets Service

Simplify your parking ticket payments with convenient online access.

plymouthcountyparking.com
  • Parking Ticket Payment — Pay Tickets Seamlessly
  • Accessibility — Access Anytime, Anywhere
  • Multiple Payment Methods — Choose Your Payment Method
  • Confirmation Notifications — Get Instant Payment Confirmation

Vital Records Service

Easily order and pay for vital records online.

unipaygold.unibank.com/Default.aspx
  • Certificate Ordering — Order Vital Records Online
  • Certificate Payment — Pay Securely Online

Fire Department Service

Provides essential fire services and emergency response to the community.

unipaygold.unibank.com/customerInfo.aspx
  • Fire Department Information — Access Comprehensive Fire Services
  • Emergency Notification System — Receive Timely Emergency Alerts

Water & Sewer Service

Efficient management and delivery of water and sewer services to Concord residents.

concordma.gov/322/Water-Sewer
  • Online Payment Options — Pay Water and Sewer Bills Online
  • Water Service Information — Access Water Billing Information
  • Sewer Utility Management — Report Sewer Issues Quickly
  • Water Conservation Programs — Participate in Conservation Efforts

Trash and Recycling Service

Efficient curbside trash and recycling services for residents.

concordma.gov/482/Trash-Recycling
  • Curbside Program Details — Facilitates Easy Waste Disposal
  • Online Payment Options — Streamlines Payment Process
  • Reporting Issues — Ensures Responsive Service

Broadband Internet Service Service

Provides high-speed internet access to residents, improving connectivity and online services.

concordma.gov/467/Broadband-Internet-Service
  • Broadband Service Information — Access High-Speed Internet
  • Broadband Availability Map — Confirm Service Accessibility
  • Online Billing and Customer Service — Easily Manage Accounts Online

Market Segments

Emergency notification and incident communication

Capabilities that deliver mass alerts and targeted emergency notifications to residents and departments for incident response and public safety communication

Municipal broadband and public connectivity

Provision and management of town-owned broadband networks and public internet access to support residents, businesses, and municipal services

Citizen records and licensing management

Services for issuing and managing vital records and local licenses, enabling online lookup, ordering, and renewals for residents

Utility billing and revenue management

Systems to bill, collect, and manage payments for municipal services, including utility accounts, water and sewer billing, and citation payments

Solid waste and recycling operations

Programs and communications for curbside waste collection, recycling education, scheduling, issue reporting, and related service transactions

Common Questions

What does Town of Concord do?
The Town of Concord is a municipal government delivering essential public services to residents, businesses, and visitors through a network of departments and programs. The organization coordinates public safety, infrastructure, planning, environmental stewardship, and civic services, while actively promoting community engagement and transparency. Concord maintains a broad online footprint—offering access to bylaws, important documents, department directories, agendas and minutes, permit and payment systems, emergency notifications, and volunteer opportunities—so residents can stay informed and participate in local decision-making. The town also supports economic vitality and tourism through a dedicated Economic Vitality division and a visitor-based economy that highlights historical landmarks, culture, and sustainability. The Communications team works to share town news, encourage participation, and disseminate information through social media, newsletters, podcasts, and traditional media. Overall, Concord aims to foster a high quality of life by balancing historical preservation with modern needs, sustaining a diverse and active community, and ensuring responsible governance and service delivery.
What is Town of Concord's role in the Emergency notification and incident communication market?
Capabilities that deliver mass alerts and targeted emergency notifications to residents and departments for incident response and public safety communication
What is Town of Concord's role in the Municipal broadband and public connectivity market?
Provision and management of town-owned broadband networks and public internet access to support residents, businesses, and municipal services
Town of Concord — company overview