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www.chatbot.com

Text, Inc. provides an AI-powered chatbot platform to automate customer conversations across industries.

Text, Inc. is a technology company offering an AI-powered platform for designing and deploying chatbots. The platform enables organizations to automate customer interactions, improve engagement, and streamline routine tasks across industries. It provides a no-code visual builder, AI capabilities, testing, analytics, and broad integrations to reach customers across channels.

Mission statement

To empower organizations to automate conversations, deliver accurate information, and improve customer experiences through accessible AI-powered technologies.

Products & Services

AI Chatbot Solutions Solution

Boost customer service efficiency and drive sales with AI that automates conversations.

www.chatbot.com/solutions
  • ✓ AI Autonomous Resolutions — Automates Support 24/7
  • ✓ Personalized Recommendations — Increases Sales Opportunities
  • ✓ Unified Multichannel Inbox — Streamlines Customer Interactions
  • ✓ Lead Capture — Boosts Sales Pipeline
  • ✓ Smart Handoffs to Humans — Enhances Support Efficiency
  • ✓ Retention-focused Automation — Enhances Subscriber Retention
  • ✓ Multilingual Support — Enhanced Global Reach
  • ✓ Analytics and Insights — Informs Business Strategy

Enterprise AI Chatbot Platform Platform

Boost revenue and customer satisfaction with a tailored AI chatbot designed for enterprises.

www.chatbot.com/chatbot-for-enterprise
  • ✓ Contextual Customer Knowledge — Enhances Interaction Quality
  • ✓ Full-Channel Integration — Enables Multichannel Support
  • ✓ Sales-Oriented AI Agents — Optimizes Sales Opportunities
  • ✓ Multi-Language Support — Expands Customer Base
  • ✓ Trained on Your Knowledge — Ensures Accurate Responses

Market Segments

Billion USD 0 5 10 15 20 25 30 Customer servic… Conversational … Omnichannel cus… Conversational … Market Size (Billion USD)
0% 3% 6% 9% 12% 15% 18% 21% 24% 27% 30% 33% CAGR Growth Potential

Customer service automation

Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.

Market size: $12.1B CAGR: 25.8%
Estimates are based on specialist ‘AI for customer service’ market reports that place AI-enabled customer service solutions at roughly $12B in 2024 with high growth (25%–26% CAGR). This customer-service-automation segment (memory-enabled, multi-agent conversational agents) is a subset of the larger customer service software and overall customer service markets (tens to hundreds of billions), so the $12.06B figure and ~25.8% CAGR reflect the focused AI/automation portion rather than the full customer service TAM.
AI AI CU 20 4 references

Conversational commerce

Capabilities that enable automated ordering, payment link generation, returns processing, SKU/pricing awareness, upsell and conversion optimization within voice and messaging interactions to drive revenue outcomes.

Market size: $3.0B CAGR: 22%
Search results describe conversational AI and its transactional use cases (ordering, payments, upsell) but contain no explicit market numbers. Using those sources to define the segment (AWS, IBM) and applying domain knowledge about conversational-AI and e‑commerce SaaS adoption: estimate the addressable vendor market for conversational commerce (platforms, integrations, payments, bots) at roughly $3.0B today. Assumptions: conversational commerce is a subset of the broader conversational-AI and e‑commerce automation markets; vendor/software revenues, implementation services and transaction fees drive the market; rapid LLM and messaging/voice adoption support a high growth rate. Given current enterprise adoption and continued investment, a mid‑20% CAGR (estimated 22% annually) is reasonable for the next 5 years.

Omnichannel customer engagement

Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.

Market size: $10.5B CAGR: 15.8%
Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.
MA TH TH 3 references

Conversational AI and knowledge management

AI-driven virtual agents, proactive assistants, and enterprise knowledge activation that increase self-service resolution and automate intent fulfillment.

Market size: $29.4B CAGR: 19%
Estimated combined 2025 market size equals conversational AI (Fortune Business Insights: USD 14.79B in 2025, CAGR ~21%) plus knowledge-management software (MarketResearchFuture: USD 14.56B in 2025, CAGR ~16.92%), totaling ~USD 29.35B. Growth potential taken as a weighted-average CAGR (~19%), reflecting strong expansion in conversational AI and AI-augmented knowledge management across sources.
TH TH CO 3 references

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Bloomfire

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Born Digital

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Computer Talk Technology Inc.

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Common Questions

What does Text, Inc. do?
Text, Inc. is a technology company offering an AI-powered platform for designing and deploying chatbots. The platform enables organizations to automate customer interactions, improve engagement, and streamline routine tasks across industries. It provides a no-code visual builder, AI capabilities, testing, analytics, and broad integrations to reach customers across channels.
What is Text, Inc.'s role in the Customer service automation market?
Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.
What is Text, Inc.'s role in the Conversational commerce market?
Capabilities that enable automated ordering, payment link generation, returns processing, SKU/pricing awareness, upsell and conversion optimization within voice and messaging interactions to drive revenue outcomes.
How was the Customer service automation market size estimate for Text, Inc. calculated?
Estimates are based on specialist ‘AI for customer service’ market reports that place AI-enabled customer service solutions at roughly $12B in 2024 with high growth (25%–26% CAGR). This customer-service-automation segment (memory-enabled, multi-agent conversational agents) is a subset of the larger customer service software and overall customer service markets (tens to hundreds of billions), so the $12.06B figure and ~25.8% CAGR reflect the focused AI/automation portion rather than the full customer service TAM.
How was the Conversational commerce market size estimate for Text, Inc. calculated?
Search results describe conversational AI and its transactional use cases (ordering, payments, upsell) but contain no explicit market numbers. Using those sources to define the segment (AWS, IBM) and applying domain knowledge about conversational-AI and e‑commerce SaaS adoption: estimate the addressable vendor market for conversational commerce (platforms, integrations, payments, bots) at roughly $3.0B today. Assumptions: conversational commerce is a subset of the broader conversational-AI and e‑commerce automation markets; vendor/software revenues, implementation services and transaction fees drive the market; rapid LLM and messaging/voice adoption support a high growth rate. Given current enterprise adoption and continued investment, a mid‑20% CAGR (estimated 22% annually) is reasonable for the next 5 years.
Text, Inc. — company overview

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