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axendi.comWarszawa, Poland
Axendi is a Poland-based CX outsourcing and consulting firm delivering advisory, technology, and delivery services to improve customer experiences.
Axendi is a Poland-based CX outsourcing and consulting firm that blends advisory, technology, and delivery to help organizations improve customer experiences across a wide range of industries. With roughly 1,700 people and multiple delivery centers, Axendi provides end-to-end services including multichannel contact center operations, back-office processing, and automation and AI-enabled improvements. The company serves industries such as E-Commerce and Retail, Insurance, Banking & Finance, Healthcare, Foundation & Non-profit, Telecommunications, Automotive, and Real Estate, among others. Axendi emphasizes an integrated operating model that combines strategic guidance, technology enablement, and hands-on delivery to drive operational efficiency, scalability, and measurable outcomes for clients. It also highlights a focus on people, continuous learning, and growth, aiming to build trusted partnerships through transparent collaboration, integrity, and a client-focused mindset. Headquartered in Poland, Axendi operates across the country and serves clients internationally with multilingual support and a focus on governance, data security, and regulatory compliance.
Mission statement
To help organizations transform customer experiences by delivering integrated advisory, technology, and delivery solutions that drive efficiency, growth, and measurable outcomes.
Products & Services
Advisory Solution
Enhances customer experience through expert guidance and actionable insights.
axendi.com/solutions/advisory- ✓ CX Strategy & Design — Design Engaging Customer Experiences
- ✓ Research & Audit — Identify Gaps For Improvement
- ✓ Axendi Value Academy — Empower Teams With Training
- ✓ Technology Consulting — Optimize Technology For CX
Technology Solution
Empowers organizations with AI-driven tools to enhance customer engagement and operational efficiency.
axendi.com/solutions/technology- ✓ Axendi Interactions — Automate Customer Interactions
- ✓ Axendi Insights & Quality — Enhance Service Quality
- ✓ Axendi Analytix — Drive Business Decisions
- ✓ Axendi Automations — Streamline Workflows
- ✓ AI-driven Custom Solutions — Implement Tailored AI Tools
Delivery Solution
Enhance customer experience through comprehensive delivery solutions and outsourcing services.
axendi.com/solutions/delivery- ✓ BPO — Streamline Back-Office Operations
- ✓ Contact Center Services — Manage Customer Interactions Effectively
- ✓ Regulatory Compliance — Enhance Operational Integrity
- ✓ Multichannel Support — Reach Customers Where They Are
- ✓ AI-Powered Solutions — Automate Repetitive Tasks
Axendi Value Academy Service
Enhance team performance and customer experience through tailored training and assessments.
axendi.com/solutions/advisory/axendi-value-academy- ✓ Personalized training programs — Boost CX Performance
- ✓ Skills assessment — Tailor Development
- ✓ Training needs audit — Identify Training Needs
- ✓ Customizable training paths — Adapt Training Approaches
Call Center Services Service
Deliver scalable and efficient customer support through comprehensive call center services.
axendi.com/solutions/delivery/call-center-services- ✓ Inbound and outbound call center — Manage Customer Interactions Effectively
- ✓ Multichannel support — Support Across Multiple Channels
- ✓ Helpdesk and information services — Solve Customer Issues Efficiently
- ✓ AI voicebot interactions — Automate Routine Inquiries
- ✓ Sales support — Enhance Sales Conversions
BPO Service
Efficient BPO services enabling organizations to optimize operations and improve customer experiences.
axendi.com/solutions/delivery/bpo- ✓ AML/KYC Processing — Ensure Compliance And Security
- ✓ Multilingual Customer Support — Enhance Customer Engagement
- ✓ Back-office Processing — Streamline Administrative Tasks
- ✓ Technical Support — Resolve Technical Issues Quickly
- ✓ Document Processing — Improve Document Handling
Market Segments
Customer experience consulting
Advisory to optimize customer journeys, channel strategy, personalized experiences, and go-to-market approaches to increase loyalty and revenue.
Contact center outsourcing
Outsourced inbound and outbound contact handling, agent staffing, workforce management, and cloud-based platform operations to deliver 24/7 customer interactions and scalability.
Back-office and administrative process outsourcing
End-to-end back-office execution for recurring administrative workflows—billing operations, data entry with QA, document digitization, quoting and executive administrative support—delivered with standardized playbooks, QA and elastic capacity.
Conversational AI for customer service automation
AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.
Customer experience training and education
Content, courses, and AI-enabled learning that develop CX skills, certifications, and practitioner best practices for CX teams and leaders.
Related Organizations
Mainland-licensed IT firm delivering AI automation and custom software for enterprises.
BWZ operates The CX Lead, delivering CX insights, education, and resources for CX professionals.
Nearshore, multilingual CX leader delivering AI-assisted, human-centered outsourced customer experience for US, European, and Latin American enterprises.
Enterprise-grade, AI-enabled cloud contact center solutions for diverse industries.
Global, AI-native outsourcing partner delivering scalable customer experience, moderation, and data services for startups to enterprises.
Spain-based BPO and operations consultancy delivering nearshore support for customer service, sales and back-office functions to mid-market clients.
Common Questions
- What does Axendi Sp. z o.o. do?
- Axendi is a Poland-based CX outsourcing and consulting firm that blends advisory, technology, and delivery to help organizations improve customer experiences across a wide range of industries. With roughly 1,700 people and multiple delivery centers, Axendi provides end-to-end services including multichannel contact center operations, back-office processing, and automation and AI-enabled improvements. The company serves industries such as E-Commerce and Retail, Insurance, Banking & Finance, Healthcare, Foundation & Non-profit, Telecommunications, Automotive, and Real Estate, among others. Axendi emphasizes an integrated operating model that combines strategic guidance, technology enablement, and hands-on delivery to drive operational efficiency, scalability, and measurable outcomes for clients. It also highlights a focus on people, continuous learning, and growth, aiming to build trusted partnerships through transparent collaboration, integrity, and a client-focused mindset. Headquartered in Poland, Axendi operates across the country and serves clients internationally with multilingual support and a focus on governance, data security, and regulatory compliance.
- What is Axendi Sp. z o.o.'s role in the Customer experience consulting market?
- Advisory to optimize customer journeys, channel strategy, personalized experiences, and go-to-market approaches to increase loyalty and revenue.
- What is Axendi Sp. z o.o.'s role in the Contact center outsourcing market?
- Outsourced inbound and outbound contact handling, agent staffing, workforce management, and cloud-based platform operations to deliver 24/7 customer interactions and scalability.
- How was the Customer experience consulting market size estimate for Axendi Sp. z o.o. calculated?
- Primary estimate based on Market Research Future’s CX consulting services market (2025 value $17.27B; 4.68% CAGR). Broader CEM and AI-in-CX reports (FortuneBI, InsightAce) show larger, faster-growing adjacent markets, indicating technology-driven upside to consulting demand.
- How was the Contact center outsourcing market size estimate for Axendi Sp. z o.o. calculated?
- Estimated 2024 market size ~USD 106B based on primary forecasts in the provided results (MarketDataForecast USD 109.23B; PrecedenceResearch USD 102.59B). CAGR set to ~7.5%, reflecting consensus forecasts clustered around 7.3–7.5% (MarketDataForecast 7.48%, MetaStatInsight 7.3%, FMI 7.4%) while acknowledging one higher forecast (PrecedenceResearch 9%). FMI’s smaller “call centre” market (~USD 37.4B) appears to be a narrower segment and was not used as the primary base.
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