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www.avoxi.com

Atlanta, GA, United States

A global cloud communications provider delivering enterprise voice solutions and analytics for organizations across more than 150 countries.

AVOXI is a global cloud communications company delivering enterprise voice solutions through a scalable cloud platform with global reach, deep analytics, seamless integrations, and AI-ready infrastructure. It serves global teams in over 150 countries and is dedicated to keeping businesses connected through communications. Guided by values of integrity, customer-obsession, transparency, and agility, AVOXI provides reliable voice services, analytics, proactive service, and scalable capabilities for enterprises worldwide.

Mission statement

Keep global businesses connected through the power of communications.

Products & Services

AVOXI Cloud Voice Platform Platform

Enhance global communications with AVOXI's scalable and AI-ready Cloud Voice Platform.

www.avoxi.com/platform
  • AI-ready Infrastructure — Support Intelligent Voice Workflows
  • Global Reach — Enable Global Communication
  • SaaS-based Management — Automate Management Tasks
  • SIP Trunking & Voice APIs — Connect Flexibly
  • Proactive Service Monitoring — Maximize Uptime
  • Number Porting & Testing — Ensure Continuity
  • Seamless Integrations — Enhance Existing Environments
  • Voice Analytics — Gain Operational Insights

Virtual Numbers Product

Enhance business communications with AVOXI's versatile virtual numbers for local and global reach.

www.avoxi.com/cloud-communications/voice
  • Toll-Free — Provide Free Calls
  • Local DIDs — Establish Local Presence
  • TrueLocal — Improve Answer Rates
  • Non-Geographic — Reach Nationwide Quickly
  • UIFN — Global Toll-Free Access
  • Vanity Numbers — Enhance Brand Recognition
  • SMS Enabled — Integrate SMS Communications

Cloud Voice Analytics Product

Gain valuable insights to enhance call quality and optimize customer experience.

www.avoxi.com/cloud-communications/analytics-reporting
  • Call Insights Metrics — Evaluate Call Quality
  • Concurrent Calls Report — Track Call Activity
  • Proactive Testing — Reduce Downtime
  • Geographic Report — Optimize Resource Allocation
  • In-Country Number Testing — Ensure Number Functionality
  • Numbers Report — Analyze Call Performance

Programmable Voice API Product

Seamlessly integrate voice capabilities and automate number delivery with AVOXI's programmable API.

www.avoxi.com/solutions/programmable-voice-api
  • API-driven integration — Integrate Voice Services Easily
  • Automation of delivery — Streamline Number Provisioning
  • Extend footprint — Broaden Market Reach
  • Session Initiation Protocol (SIP) Management — Optimize Voice Quality
  • International Number Porting — Seamless Number Transition

SIP Trunking Service

Enhance communication with reliable and scalable SIP trunking solutions worldwide.

www.avoxi.com/solutions/sip-integration
  • Carrier-grade network — Ensure High Service Availability
  • SIP integration — Streamline Operations
  • Global footprint — Expand Global Reach
  • Security — Protect Communications
  • Scalability — Adjust Seamlessly
  • Cost Efficiency — Lower Communication Expenses

TrueLocal Caller ID Service

Improves outbound performance with local caller ID, increasing answer rates by providing a familiar return number.

www.avoxi.com/cloud-communications/voice/truelocal-caller-id
  • Brand Perception — Strengthens Brand Trust
  • Increased Answer Rates — Boosts Answer Rates
  • Two-Way Local Caller ID — Ensures Local ID Visibility
  • Convenience and Fast Connections — Facilitates Easy Callbacks
  • Local Market Presence — Establishes Local Identity

Zendesk Integration Service

Enhance customer support by integrating AVOXI voice with Zendesk for seamless call management.

www.avoxi.com/solutions/integrations/zendesk-support
  • Automatic Call Logging — Saves Time and Reduces Errors
  • Screen Pops — Provides Instant Context
  • CTI Integration — Simplifies Communication
  • Log with Recordings and Notes — Enhances Review Process
  • Easy Setup — Quick Installation
  • One-Click Call — Increases Agent Efficiency

Five9 Integration Service

Enhance Five9 contact center operations with global voice integration and streamlined SIP management.

www.avoxi.com/solutions/integrations/five9
  • Global Coverage — Access AVOXI’s Global Numbers
  • SIP Integration with Five9 — Integrate SIP for Voice Calls
  • Local Presence and Routing — Establish Local Presence
  • 24/7 Monitoring and Support — Ensure Continuous Service

NICE inContact Integration Service

Enhance NICE inContact with global voice capabilities for improved customer engagement.

www.avoxi.com/niceincontact-integration
  • Global Coverage — Expand Global Reach
  • SIP Forwarding — Seamless Call Integration
  • Cloud Platform Integration — Manage Numbers Efficiently
  • Two-Way Voice Services — Enable Complete Communication

Webex Integration Service

Enhance Webex contact centers with global voice services for seamless communication.

www.avoxi.com/solutions/sip-integration/webex
  • Global Coverage — Access 150+ Countries
  • SIP Forwarding for Webex — Utilize SIP-Based Routing
  • Two-Way Voice — Enable Inbound/Outbound Calls

Global Coverage Product

Access thousands of local and toll-free numbers in 150+ countries, ensuring seamless global connectivity for your business.

www.avoxi.com/global-coverage
  • Carrier Network — Ensures Reliable Voice Services
  • Country Coverage — Expands Global Reach
  • TrueLocal Caller ID — Improves Customer Engagement
  • Number Porting — Facilitates Seamless Transition

Market Segments

Cloud contact center voice

Voice capabilities designed to deliver global inbound/outbound contact center routing, local presence, and integrations with CCaaS/CRM platforms to support enterprise contact center operations.

SIP trunking and carrier connectivity

Carrier-grade SIP trunk services and global routing that connect enterprise PBX/UC stacks to international PSTN and local carriers for reliable, scalable voice transport.

Programmable voice APIs

API-first voice provisioning and management for developers and platforms to automate number delivery, SIP management, and extend global voice footprints.

Global numbering and local presence

International numbering inventory and local caller identity services (DIDs, toll-free, UIFN, TrueLocal) that create local presence, enable porting, and improve answer rates.

Voice analytics and quality monitoring

Real-time and historical voice quality, call traffic, and proactive testing capabilities used to monitor MOS/jitter/packet loss, optimize routing, and reduce outages.

Common Questions

What does AVOXI do?
AVOXI is a global cloud communications company delivering enterprise voice solutions through a scalable cloud platform with global reach, deep analytics, seamless integrations, and AI-ready infrastructure. It serves global teams in over 150 countries and is dedicated to keeping businesses connected through communications. Guided by values of integrity, customer-obsession, transparency, and agility, AVOXI provides reliable voice services, analytics, proactive service, and scalable capabilities for enterprises worldwide.
What is AVOXI's role in the Cloud contact center voice market?
Voice capabilities designed to deliver global inbound/outbound contact center routing, local presence, and integrations with CCaaS/CRM platforms to support enterprise contact center operations.
What is AVOXI's role in the SIP trunking and carrier connectivity market?
Carrier-grade SIP trunk services and global routing that connect enterprise PBX/UC stacks to international PSTN and local carriers for reliable, scalable voice transport.
AVOXI — company overview