# Xurrent
*Also known as Xurrent*

- Website: https://www.xurrent.com
- Agent profile: https://directory.haycion.ai/agents/xurrent-com

> AI-powered ITSM and ESM platform enabling faster, smarter service delivery.

Xurrent is a technology platform delivering AI-powered IT service management (ITSM) and Enterprise Service Management (ESM) for modern organizations. It unifies IT, operations, and service-delivery teams on a single platform, enabling AI-driven incident management, workflow automation, self-service portals, and API-first integrations. With real-time analytics and secure multi-organization collaboration, Xurrent helps enterprises, MSPs, and internal service desks accelerate resolution times, improve productivity, and scale service delivery across departments.

**Mission:** To empower organizations to deliver IT and enterprise services faster, smarter, and with less manual effort through AI-powered automation, integrations, and scalable delivery.

## Products & Services

### [Xurrent IT Service Management Platform](https://www.xurrent.com/solutions/it-service-management)
*Platform*
AI-powered IT service management that enhances incident management and workflow efficiency.

- **AI Automations** — Streamline Tasks With AI
- **Incident Management** — Enhance Collaboration
- **Integrations Platform** — Connect Seamlessly
- **ITSM Analytics** — Gain Actionable Insights
- **Workflow Automation** — Automate Workflows Effortlessly
- **Knowledge Management** — Boost Efficiency
- **Self-Service Portal** — Empower Users
- **Account Trusts** — Enable Collaboration

### [Xurrent IT Operations Management](https://www.xurrent.com/solutions/it-operations)
*Platform*
Optimizes IT operations for faster resolutions and improved efficiency across organizations.

- **Unified IT operations** — Streamline IT Infrastructure Management
- **AI-driven Incident Management** — Enhance Response Times
- **Secure Integrations** — Seamlessly Expand Capabilities
- **Workflow Automation** — Accelerate Task Completion
- **Self-Service Portal** — Improve User Satisfaction
- **Integrated Analytics** — Drive Data-Driven Decisions

### [Xurrent Enterprise Service Management Platform](https://www.xurrent.com/solutions/enterprise-service-management)
*Platform*
Accelerate service delivery through unified collaboration across departments and AI-driven workflows.

- **Unified ESM Platform** — Facilitates Cross-Department Collaboration
- **AI-Powered Incident Management** — Increases Resolution Speeds
- **Self-Service Portal** — Enhances User Experience
- **Workflow Automation** — Improves Operational Efficiency
- **Analytics Dashboard** — Facilitates Data-Driven Decisions
- **Secure Multi-Organization Collaboration** — Enhances Security in Collaboration

### [Xurrent AI Service Desk](https://www.xurrent.com/platform/ai-service-desk)
*Product*
Accelerate incident resolution with AI-powered management for efficient service delivery.

- **AI-driven incident management** — Streamline Incident Management
- **Incident management** — Optimize Workflows
- **Workflow automation** — Automate Tasks
- **Knowledge management** — Boost Efficiency
- **Integrations platform** — Seamless Connectivity
- **Self-service portal** — Empower Users

### [Xurrent Account Trusts](https://www.xurrent.com/platform/account-trusts)
*Product*
Enhance collaboration with secure access across organizations for efficient workflows.

- **Secure Multi-Organization Collaboration** — Facilitates Cross-Entity Sharing
- **Controlled Access Management** — Regulates Access Rights

### [Xurrent Workflow Automation Platform](https://www.xurrent.com/platform/automations-workflow-platform)
*Platform*
Seamlessly automate and optimize workflows across multiple systems using AI-driven orchestration.

- **Cross-system automation** — Automate Across Systems
- **No-code AI-powered orchestration** — Create Workflows Instantly
- **Real-time analytics** — Gain Insights Quickly
- **Secure multi-organization collaboration** — Collaborate Securely

### [Xurrent Integrations Platform](https://www.xurrent.com/platform/integrations-platform)
*Platform*
Enhances connectivity and collaboration across platforms with secure, seamless integrations.

- **Secure API‑first integrations** — Leverage Secure APIs
- **Integrations Library** — Expand Integration Choices
- **Platform connectivity** — Achieve Seamless Integration

### [Xurrent ITSM Analytics](https://www.xurrent.com/platform/analytics-dashboards-and-reporting-platform)
*Product*
Gain actionable insights for ITSM performance with comprehensive analytics.

- **400+ Reports** — Access Extensive Reporting
- **Real-time Insights** — Monitor Performance Live
- **Integration Capability** — Integrate Easily
- **Dashboard Customization** — Customize Dashboards

### Xurrent Sera AI
*Platform*
Streamline IT service delivery with AI-driven automation and optimized workflows.

- **AI-powered Automation** — Accelerate Service Delivery
- **Incident Management** — Optimize Collaboration
- **Self-Service Portal** — Empower Users
- **ITSM Analytics** — Gain Actionable Insights
- **Knowledge Management** — Improve Problem Solving
- **Integrations Platform** — Connect Diverse Tools

## Market Segments

- **IT service management**: Capabilities for AI-native incident and request handling, knowledge management, self-service portals, automation, and ITSM analytics to support IT service desks and internal support teams.
- **Enterprise service management**: Cross-department service delivery and self-service workflows that extend ITSM practices to HR, facilities, finance, and other business functions for unified service experience.
- **IT operations management**: Monitoring, incident orchestration, and operational analytics that unify infrastructure and service operations to reduce downtime and accelerate resolution.
- **No-code workflow automation**: Orchestration and automation of cross-system business and IT workflows without coding, including AI-driven automations and real-time workflow analytics.
- **Integration platform**: API-first integration capabilities and connector libraries to securely connect service, operations, and enterprise systems for data exchange and orchestration.
- **Multi-organization service delivery**: Secure multi-organization collaboration and account trust features for MSPs, shared service providers, and multi-tenant enterprise environments.