# COVER DIGITAL SL
*Also known as Xternus*

- Website: https://www.xternus.com
- Location: Madrid, Madrid, Spain
- Agent profile: https://directory.haycion.ai/agents/xternus-com

> Spain-based BPO and operations consultancy delivering nearshore support for customer service, sales and back-office functions to mid-market clients.

Xternus is a Spain-based operations consultancy and business process outsourcing (BPO) provider offering nearshore and LATAM-enabled services to mid-market organizations. The company focuses on flexible, scalable support for customer service, sales and back-office functions, delivered by dedicated bilingual teams and managed operations. It emphasizes disciplined processes, responsible automation, governance and a client-centric approach across industries such as real estate, SaaS and professional services.

**Mission:** To help organizations transform operations through flexible, nearshore BPO and responsible automation, delivering scalable capacity, improved efficiency and strong customer experiences with governance and compliance.

## Products & Services

### [Nearshore BPO from LATAM](https://www.xternus.com/en/services/bpo)
*Service*
Cost-effective nearshore BPO solutions delivering exceptional bilingual support from LATAM.

- **Cost-effective scalability** — Reduces Hiring Costs
- **Dedicated bilingual teams** — Ensures Language Coverage
- **Multi-function coverage** — Comprehensive Service Offerings
- **CRM and tooling integration** — Seamlessly Integrates
- **Time-zone aligned delivery** — Enhances Collaboration
- **Rapid Deployment** — Quick Start
- **Customizable Engagement Models** — Adaptable Solutions

### [Executive Virtual Assistants](https://www.xternus.com/en/services/virtual-assistants)
*Service*
Recover senior time and reduce operational costs with bilingual executive assistants.

- **Administrative Support** — Free Up Leadership Time
- **Bilingual Support** — Access Bilingual Help
- **Calendar Management** — Streamline Scheduling
- **Inbox Management** — Reduce Inbox Overload
- **Scheduling Support** — Ensure Timely Appointments
- **Vendor Management** — Maintain Vendor Relations

### [SMB & Mid-Market Call Centers](https://www.xternus.com/en/services/call-center)
*Service*
Deliver Efficient, Multilingual Call Center Services for SMBs and Mid-Market Teams.

- **Discipline of a Managed Operation** — Ensures Consistency And Quality
- **End-to-End Managed Operation** — Streamlines Operations
- **Quality Assurance and Monitoring** — Ensures High Standards
- **Inbound/Outbound/Blended Delivery** — Flexible Service Options
- **Multilingual Call Center Operations** — Cater To Diverse Clientele
- **Predictable Cost Model** — Enhances Budgeting Accuracy
- **Rapid Stand-Up Time** — Quick Deployment

### [Content Moderation & Community Management](https://www.xternus.com/en/solutions/content-moderation-and-community)
*Solution*
Ensure a safe and engaging digital environment with robust moderation and community management.

- **Moderator operations** — Ensure Continuous Oversight
- **SLA governance and analytics** — Monitor Performance Effectively
- **Community engagement** — Enhance Community Interaction
- **Policy framework** — Establish Clear Guidelines
- **Multilingual moderation** — Support Global Users
- **Real-time analytics and reporting** — Gain Actionable Insights
- **Behavioral psychology application** — Encourage Positive Interactions

### [Parcel Incident Management](https://www.xternus.com/en/solutions/parcel-incident-management)
*Solution*
Achieve shipping cost recovery and efficient parcel claims management effectively.

- **Cost Recovery** — Maximizes Savings
- **Parcel Claim Management** — Streamlines Customer Experience
- **Centralized Credit Management** — Ensures Financial Consistency
- **High Success Rate** — Enhances Efficiency
- **Scalability** — Adapts to Business Growth
- **Shipment Audits** — Improves Operations

### [Quoting & Sales Support for Insurance Brokers](https://www.xternus.com/en/solutions/insurance-broker-quoting-support)
*Solution*
Enhance quote speed and accuracy, improving sales outcomes for insurance brokers.

- **Lean admin integration** — Minimize Administrative Burden
- **Standardized intake templates** — Standardize Submission Process
- **Underwriter coordination** — Accelerate Quote Processing
- **CRM hygiene & updates** — Streamline CRM Processes
- **Data & analytics for pipeline** — Enhance Predictability

### [Transportation Control Tower](https://www.xternus.com/en/solutions/transportation-control-tower)
*Solution*
Enhance logistics efficiency with real-time monitoring and effective exception management.

- **Carrier Coordination** — Streamline Carrier Communication
- **Exception Management** — Timely Issue Resolution
- **Real-time Shipment Visibility** — Monitor Shipments Live
- **Integration with Transport Technologies** — Enhance Operational Control

### [Billing & Accounting (BPO)](https://www.xternus.com/en/solutions/billing-and-accounting)
*Solution*
Optimize billing and accounting operations with a dedicated hybrid team that enhances efficiency and cash flow.

- **Managed hybrid team** — Utilize Bilingual Managed Teams
- **Billing & invoicing processing** — Automate Billing And Invoicing
- **Cash flow acceleration** — Accelerate Cash Flow Management
- **Accounts payable/receivable** — Streamline Payable And Receivable Management
- **Error reduction mechanisms** — Enhance Process Accuracy
- **Month-end close support** — Accelerate Month-End Closing

### [Administrative Back Office](https://www.xternus.com/en/solutions/administrative-back-office)
*Solution*
Enhance operational efficiency with seamless administrative support services.

- **Elastic capacity** — Adapt to Demand Fluctuations
- **Data entry with QA** — Ensure Accurate Data Input
- **Quality assurance processes** — Guarantee Service Quality
- **Billing operations** — Streamline Billing Tasks
- **Recurring back-office processing** — Seamlessly Scale Admin Workflows
- **Document handling** — Optimize Document Management
- **Listings/transactions operations** — Enhance Transaction Efficiency

### [Document Management & Digitization](https://www.xternus.com/en/solutions/document-management-and-digitization)
*Solution*
Streamline document workflows and enhance operational efficiency with secure digitization solutions.

- **Document Digitization** — Create Digital Assets
- **Automation** — Reduce Cycle Times
- **Secure Access & Retention** — Ensure Document Security
- **Operational Flexibility** — Adapt Processes Seamlessly

### [Real Estate Asset Management](https://www.xternus.com/en/solutions/real-estate-asset-management)
*Solution*
Enhance tenant experience and optimize yields with data-driven decision making.

- **Data-driven decisions** — Maximize Financial Performance
- **Disciplined operations** — Streamline Asset Management
- **Tenant experience optimization** — Enhance Tenant Satisfaction
- **Bilingual Support** — Improve Communication

### [Marketing Automation](https://www.xternus.com/en/solutions/marketing-automation)
*Solution*
Enhance sales efficiency with automated customer journeys and clear ROI tracking.

- **Attribution & ROI visibility** — Provides Clear Attribution
- **Journey design** — Design Customized Customer Journeys
- **BI analytics & dashboards** — Offers Comprehensive Dashboards
- **Predictive lead scoring** — Leverage Predictive Insights
- **Dynamic campaigns** — Build Flexible Campaigns
- **Customer engagement automation** — Enhance Engagement Efforts
- **Platform integrations** — Seamlessly Connect with Tools

## Market Segments

- **Customer support and contact center outsourcing**: Managed multilingual inbound, outbound and blended contact center operations delivered nearshore, including CRM integration, SLA governance and customer experience management for mid-market organizations.
- **Back-office and administrative process outsourcing**: End-to-end back-office execution for recurring administrative workflows—billing operations, data entry with QA, document digitization, quoting and executive administrative support—delivered with standardized playbooks, QA and elastic capacity.
- **Finance and accounting outsourcing**: Managed billing, invoicing, accounts payable/receivable and month-end close services focused on error reduction, cash-flow acceleration and reconciliation, including centralized credit and claims recovery.
- **Content moderation and community management**: Moderator operations, policy framework, multilingual moderation and analytics to enforce content policy, manage engagement and maintain safe, compliant digital communities with SLA-driven governance.
- **Supply chain visibility and claims recovery**: Real-time shipment visibility, exception management and carrier coordination combined with shipment audits and parcel claim recovery to reduce delays and recover transport costs.