# Xima LLC
*Also known as Xima*

- Website: https://ximasoftware.com
- Agent profile: https://directory.haycion.ai/agents/ximasoftware-com

> Xima is a customer experience technology company delivering analytics-driven contact center solutions with white-glove, customer-centric service.

Xima LLC is a customer experience technology company that helps organizations connect with and serve customers more effectively. It provides analytics‑driven contact center capabilities across cloud and on‑premises environments, enabling smarter routing, workforce management, and insights while emphasizing white‑glove, customer‑centric support. Serving businesses of all sizes across industries, Xima aims to empower teams to build lasting customer relationships through reliable, scalable tools and partnerships.

**Mission:** To empower customers to optimally connect with, engage, and retain their own customers in an ever-changing market through intuitive, reliable solutions and a commitment to partnership.

## Products & Services

### [Cloud Contact Center](https://ximasoftware.com/cloud-contact-center/)
*Product*
Provide Seamless Customer Interactions Across Multiple Channels with Xima's Cloud Contact Center.

- **Skills-based Routing** — Route Calls Efficiently
- **Multi-channel Support** — Streamline Customer Communication
- **Queue Callback** — Enhance Customer Experience
- **Cradle-to-Grave Insight** — Enhance Agent Context
- **Interactive Voice Response (IVR)** — Automate Customer Interactions
- **Integrated Chat Support** — Manage Interactions Efficiently
- **Real-time Wallboards** — Monitor Performance Live
- **Custom Reporting** — Gain Actionable Insights

### [On-Premise Contact Center](https://ximasoftware.com/on-premises-solutions/)
*Product*
Deliver Customizable On-Premise Solutions for Enhanced Customer Interactions.

- **Real-Time Monitoring** — Track Activity
- **Agent Dashboards** — Manage Performance
- **Live Agent Recording** — Review Interactions
- **VRTX Recording Library** — Secure Recordings
- **Custom Reports** — Generate Insights
- **Group Timeline** — Monitor Teams
- **Wallboards** — Visualize Performance
- **Standard Reports** — Access Reporting

### [Contact Center & Unified Communications](https://ximasoftware.com/contactcenter-unifiedcommunications/)
*Product*
Streamline communication and enhance customer interactions seamlessly.

- **Multi-Channel Communications** — Engage Customers Anywhere
- **Unified Internal Communications Platform** — Streamline Collaboration
- **Advanced Call Routing** — Improve Response Times
- **Contact Center Integration** — Enhance Customer Experiences
- **Interactive Voice Response (IVR)** — Automate Customer Interactions

### [Chronicall](https://ximasoftware.com/on-premises-solutions/chronicall-overview/)
*Product*
Empower your contact center with real-time monitoring, reporting, and analytics tools.

- **Real-Time Monitoring** — Gain Real-Time Insights
- **Custom Reports** — Tailor Insights to Needs
- **Wallboards** — Visualize Performance Instantly
- **Agent Dashboards** — Manage Employees Effectively
- **Live Agent Call Recording** — Review Conversations Easily
- **VRTX Recording Library** — Access Recorded Calls Easily
- **Agent Timeline** — Track Activity Seamlessly
- **Standard Reports** — Simplify Analytics
- **Group Timeline** — Monitor Team Performance

## Market Segments

- **Contact center analytics and performance management**: Capabilities for real-time monitoring, dashboards, wallboards, call recording, and customizable reporting to track agent and team performance and support quality assurance.
- **Cloud contact center (CCaaS)**: Cloud-hosted contact center platforms that provide multichannel interaction handling, IVR, skills-based routing, queue callback, integrated chat, and centralized interaction context for scalable customer service.
- **On-premises contact center infrastructure**: On-site contact center deployments offering local call recording, real-time monitoring, customizable dashboards and reports, and controls for compliance and business continuity.
- **Unified communications and collaboration**: Unified internal communications that combine voice, chat, email, SMS, and social channels with advanced call routing and integration with contact center functions to streamline employee collaboration and customer handoffs.