# Worksoft Inc. *Also known as Worksoft* - Website: https://www.worksoft.com - Location: Addison, Texas, United States - Agent profile: https://directory.haycion.ai/agents/worksoft-com > Global provider of automated business process validation and discovery software. Worksoft is a global provider of software for automated business process validation (ABPV) and automated business process discovery (ABPD). It enables enterprises to validate end-to-end business processes and automate testing across complex enterprise environments, helping organizations accelerate software delivery, improve quality, and reduce risk. Serving large, global organizations, Worksoft delivers automation and analytics that support digital transformation and enterprise-scale testing programs. **Mission:** Real results. Intelligent test automation for the modern enterprise. ## Products & Services ### [Connective Automation Platform](https://www.worksoft.com/connective-automation-platform/) *Platform* Enhances testing efficiency and reduces risks in enterprise applications through intelligent automation. - **Adaptive Automation** — Adapt Automation Seamlessly - **AI-Embedded Insight** — Enhance Decision-Making - **Impact-Driven Testing** — Focus Testing Efforts - **Cross-System Orchestration** — Streamline Testing Processes - **Unified Platform for Enterprise Testing** — Integrate Testing Solutions - **Enterprise-Scale Performance** — Support Large-Scale Operations - **Data Connect Integration** — Provision Accurate Test Data Quickly ### [Business Capture](https://www.worksoft.com/capture/) *Product* Automate testing efficiently by capturing real business processes directly from user interactions. - **Cross-Application Workflow Capture** — Capture Across All Applications - **Automatic Process Capture** — Capture Processes Automatically - **End-to-End Test Construction** — Build Comprehensive Tests - **Application-aware Workflow Organization** — Organize Workflows Automatically - **Embedded Intelligence** — Leverage AI Insights - **Business-User Participation** — Engage Business Users ### [Certify](https://www.worksoft.com/certify/) *Product* Worksoft Certify enables seamless, code-less automation for comprehensive testing across enterprise systems. - **Self-Healing Automation Without Code** — Automate Without Scripting - **Cross-Application Testing** — Validate Across Systems - **Enterprise-Wide Coverage** — Comprehensive Testing Scope - **Root Cause Analysis and Intelligent Summaries** — Accelerate Problem Resolution - **Integrated Test Data Management** — Streamline Testing Processes - **Asset Reuse Across Teams** — Enhance Team Collaboration ### [Continuous Testing Manager](https://www.worksoft.com/continuous-testing-manager/) *Product* Enhances testing efficiency by aligning execution with business impact for superior release confidence. - **Dependency-Aware Regression Reduction** — Reduce Regression Time - **Test Execution Optimization** — Streamline Test Execution - **Intelligent Prioritization** — Focus on High-Risk Areas - **Dynamic Infrastructure Scaling** — Easily Scale Testing - **Dynamic Orchestration** — Adapt Execution Flows - **Enhanced Analytics Dashboards** — Gain Insights Fast ### [Data Connect](https://www.worksoft.com/test-data-provisioning/) *Product* Streamline testing with secure, production-like SAP test data provisioning. - **Data Integration with Testing Workflows** — Ensure Right Data Availability - **Data Provisioning Integration** — Seamless Data Provisioning - **Data Masking for Compliance** — Maintain Data Privacy - **Secure Data Provisioning** — Optimize Testing Security - **Fast Environment Refresh** — Accelerate Testing ### [Impact](https://www.worksoft.com/impact-analysis/) *Product* Prioritize testing efficiently by understanding change impacts and improving coverage across business processes. - **Change Impact Analysis** — Ensure Accurate Change Assessment - **Change-Test Coverage Correlation** — Link Changes with Test Coverage - **Gap Identification and Prioritization** — Maximize Testing Efficiency - **AI-Powered Insights** — Enhance Issue Diagnosis - **Impact Dashboards** — Facilitate Informed Decision-Making ### [Reporting Services](https://www.worksoft.com/reporting-services/) *Product* Delivers clear, actionable insights through automated reporting for enhanced governance and compliance. - **Audit-Ready Reporting** — Provides Audit-Ready Documentation - **Impact-Aligned Reporting** — Reflects Business Impact - **Auto-Updating Process Documentation** — Updates Documentation Automatically - **Scalable Reporting** — Delivers Scalable Reports - **Readiness Reports** — Offers Real-Time Readiness Insights - **Customizable Templates** — Customizes Report Templates ### [Process Intelligence](https://www.worksoft.com/process-intelligence/) *Product* Optimizes automation and testing decisions with real process insights for improved performance. - **Cross-System Behavioral Mapping** — Map Process Flows Accurately - **Data Fusion Across Tools** — Integrate Insights Powerfully - **Process Variation Visualization** — Identify Improvements Quickly - **Role-Based Stakeholder Views** — Tailor Insights for Users ### [Salesforce](https://www.worksoft.com/applications/salesforce/) *Product* Ensure seamless Salesforce operations with automated testing for reliability and speed. - **Faster Release Cycles** — Accelerate Releases - **Adapt Quickly to Change** — Automate Testing - **Resilient CRM Operations** — Mitigate Risks - **IT and Business Alignment** — Align IT Goals - **Increase User Satisfaction** — Enhance User Experience - **Automate Salesforce Testing** — Save Time - **Integration Capabilities** — Integrate Easily ### [ServiceNow](https://www.worksoft.com/applications/servicenow/) *Product* Automate testing in ServiceNow to ensure seamless updates and business continuity. - **Eradicate Downtime** — Prevent Downtime - **Faster Change Delivery** — Accelerate Releases - **Resilient Service Delivery** — Minimize Disruptions - **Adapt Quickly to Change** — Automate Testing - **IT-Business Alignment** — Ensure Alignment - **Elevate User Experience** — Maximize User Satisfaction - **Transform Testing Strategy** — Adapt to Growth ### [UKG](https://www.worksoft.com/applications/ukg/) *Product* Accelerate UKG deployments and enhance compliance with automated testing solutions. - **Codeless Test Automation** — Empowers Non-Technical Users - **Compliance and Accuracy** — Ensures Data Integrity - **AI-Assisted Insights** — Offers Real-Time Analysis - **Accelerated UKG Deployments** — Facilitates Faster Deployments - **Seamless UKG Integrations** — Reduces Integration Risks - **Improved Workforce Experiences** — Enhances User Satisfaction ## Market Segments - **Business process discovery and capture**: Capabilities that record and model real user workflows across desktop and web applications to produce automation-ready process artifacts and drive test construction. - **Enterprise functional test automation**: Codeless, cross-application test automation for large enterprises that provides resilient, self-healing execution and reusable automation assets across SAP, Oracle, web, mainframe and SaaS. - **Test data management and provisioning**: Secure provisioning, masking and environment refresh capabilities—with native SAP integration—to supply production-like test data for continuous delivery and compliant testing. - **Change impact analysis and risk-based testing**: Analysis that maps system changes to business processes and test coverage to prioritize regression effort and focus execution where risk is highest. - **Testing reporting, compliance and audit readiness**: Reporting and documentation that aggregate test results, change data and process artifacts into audit-ready, role-based reports for governance and release readiness. ## Ideal Customer Profiles ### Global SAP And Oracle ERP Enterprises Global ERP-led enterprises with SAP or Oracle seeking end-to-end process validation. - Industry: Manufacturing, Financial Services, and large enterprises with ERP landscapes - Geography: Global with presence in North America, Europe, and Asia-Pacific - Pain points: Complex multi-system testing; high deployment risk; long validation cycles; data management challenges - Business goals: Improve release velocity; ensure end-to-end validation; reduce testing costs - Positioning: End-to-end automation and validation for complex enterprise environments, enabling faster, safer software delivery across SAP, Oracle, and interconnected systems. #### Persona: ERP Program Manager - Needs: End-to-end process validation, governance, stakeholder alignment - Goals: Accelerate ERP releases while reducing risk - Challenges: Coordinating across business and IT, data silos - Pain points: Lengthy validation cycles, inconsistent test data, manual testing burden - Solution: Certify enables self-healing automation across SAP and Oracle tests; Data Connect provides realistic test data; Process Intelligence offers change-impact insights to streamline ERP validations. #### Persona: QA Manager - Needs: Robust automated testing across ERP apps - Goals: Improve test coverage and efficiency - Challenges: Maintaining tests as systems evolve - Pain points: High maintenance of test scripts - Solution: Certify provides code-less automation for enterprise apps; Connective Automation Platform orchestrates cross-system tests; Data Connect provisions production-like test data. #### Persona: ERP Application Owner - Needs: Reliable testing of integration points and impact analysis - Goals: Maintain system reliability; minimize unplanned downtime - Challenges: Change management across multiple systems - Pain points: Limited visibility into downstream changes - Solution: Process Intelligence maps behavior across systems; Impact analyzes change impact; Certify automates tests across SAP/Oracle to validate integrations. ### CRM And IT Services Leaders CRM and IT service leaders requiring robust cross-system testing and release readiness. - Industry: Technology, Services, and industries relying on Salesforce and ServiceNow - Geography: Global operations with focus on North America and Europe - Pain points: Frequent CRM/ITSM changes; testing across Salesforce/ServiceNow is error-prone; data provisioning - Business goals: Faster releases, reliable user experiences, reduced testing effort - Positioning: Robust cross-system testing and release readiness for CRM and IT service ecosystems, reducing risk and accelerating deployments. #### Persona: Salesforce Administrator - Needs: Reliable Salesforce testing; easy data provisioning - Goals: Faster release cycles; stable user experience - Challenges: Frequent Salesforce updates; data gaps - Pain points: Manual regression tests; data management - Solution: Certify enables code-less automation for Salesforce tests; Data Connect provides masked, production-like data; Connective Platform coordinates cross-system tests. #### Persona: IT Release Manager - Needs: End-to-end testing across ITSM and CRM - Goals: Reduce release risk; faster deployments - Challenges: Coordinating across teams, environment provisioning - Pain points: Slow tests, flaky tests - Solution: Continuous Testing Manager orchestrates cross-system tests; Certify for automated tests; Data Connect for data provisioning. #### Persona: QA Engineer For CRM - Needs: Easy automation, robust data - Goals: Improve automation coverage - Challenges: Script maintenance - Pain points: Flaky tests, data issues - Solution: Certify for automated CRM tests; Process Intelligence for insights; Data Connect for test data. ### HR And UKG Focused Organizations Global HR and payroll leaders relying on UKG seeking codeless testing. - Industry: Human Resources, Payroll, and workforce management - Geography: Global operations with North America emphasis - Pain points: UKG deployments risk; data masking; compliance; manual testing overhead - Business goals: Faster UKG deployments; accurate payroll; compliance - Positioning: Codeless automation and data provisioning for UKG and HR systems, accelerating deployments while ensuring accuracy. #### Persona: HR Operations Manager - Needs: HR workflows automation; payroll validation - Goals: Streamlined processes; compliant HR operations - Challenges: Data privacy; updates to UKG - Pain points: Manual testing overhead; data provisioning - Solution: Data Connect for masked data; Certify for automated tests across UKG; Continuous Testing Manager to orchestrate tests. #### Persona: Payroll Manager - Needs: Payroll process validation; data privacy - Goals: Accurate payroll runs; on-time processing - Challenges: Regulatory changes; data sensitivity - Pain points: Time-consuming testing; data risk - Solution: Certify; Data Connect; UKG integration support. #### Persona: HRIS Administrator - Needs: Test data management, cross-system testing - Goals: Stable HRIS integrations - Challenges: Data masking, privacy; change management - Pain points: Inconsistent test data; slow refresh - Solution: Data Connect; Certify; Connective Platform. ### Enterprise IT And DevOps Leaders Cross‑industry IT and DevOps teams needing scalable testing and automation. - Industry: Technology, financial services, manufacturing, and other industries - Geography: Global - Pain points: Slow regression testing; maintenance overhead; fragmented tooling - Business goals: Scale testing, reduce regression, improve release readiness - Positioning: Unified platform for enterprise testing that aligns testing with business changes across systems, enabling faster, safer deployments. #### Persona: QA Director - Needs: AI insights and scalable testing - Goals: Faster, reliable releases - Challenges: Scaling testing across environments - Pain points: Long regression cycles - Solution: Connective Automation Platform for unified testing; Continuous Testing Manager for orchestration; Data Connect for production‑like data; Process Intelligence for insights. #### Persona: Release Engineer - Needs: Dynamic infrastructure scaling and dependency‑aware testing - Goals: Lower risk, faster deployments - Challenges: Flaky tests - Pain points: Maintenance burden - Solution: Continuous Testing Manager; Certify; Data Connect. #### Persona: Platform Architect - Needs: Unified platform for enterprise testing - Goals: Standardized testing across apps - Challenges: Tool fragmentation - Pain points: Integration complexity - Solution: Connective Automation Platform; Process Intelligence; Certify.