# Webex
*Also known as Webex*

- Website: https://www.webex.com
- Agent profile: https://directory.haycion.ai/agents/webex-com

> A global, AI-powered collaboration and customer-engagement platform enabling secure, multi-channel teamwork and customer interactions.

Webex is a Cisco-owned cloud-based collaboration and customer-engagement platform that enables secure, AI-powered communication across meetings, messaging, devices, and customer interactions. It serves a global audience with flexible solutions for hybrid work, team collaboration, and customer experience, spanning industries and channels. The platform emphasizes security, scalability, and integration through a range of tools and services.

**Mission:** To enable secure, innovative collaboration and exceptional customer experiences by delivering cloud-based, AI-enabled tools that empower teams to connect and work together across devices and channels.

## Products & Services

### [Webex Suite](https://www.webex.com/suite/collaboration-suite.html)
*Platform*
AI-Powered Collaboration Suite Enabling Seamless Hybrid Work.

- **Calling** — Make Calls From Any Device
- **Meetings** — Conduct Interactive Meetings
- **Events** — Host Engaging Events
- **Messaging** — Share Files Instantly
- **Webinars** — Host Large Gatherings
- **Polling** — Increase Engagement
- **Whiteboarding** — Collaborate Visually
- **Video Messaging** — Send Video Messages

### [Webex Contact Center](https://www.webex.com/us/en/products/customer-experience/contact-center.html)
*Platform*
Enhance customer satisfaction with automated and intelligent interactions.

- **AI-powered Interactions** — Automate Customer Interactions
- **High Security and Flexibility** — Ensure Security and Compliance
- **API-based Channel Integration** — Integrate Communication Channels
- **Digital-first Engagement** — Enable Seamless Engagement
- **Campaign Orchestration** — Automate Marketing Campaigns
- **Agent and Supervisor Support** — Empower Workforce
- **Customer Feedback Management** — Gather Customer Insights
- **Remote Video Support** — Support Remote Customer Needs

### [Webex CPaaS](https://cpaas.webex.com/)
*Platform*
Automate customer journeys with multi-channel communications integration.

- **API-based Channel Integration** — Integrate Communication Channels
- **Security and Compliance** — Protect Customer Data
- **Workflow Automation** — Automate Customer Interactions
- **Event-driven Messaging** — Trigger Messages Automatically
- **Advanced Analytics** — Analyze Customer Data

### [imimobile Customer Interaction Management](https://www.webex.com/fr/customer-interaction-management.html)
*Platform*
Enhances customer engagement through seamless, automated multi-channel interactions.

- **Multichannel engagement** — Supports Unified Engagement
- **Contextual engagement** — Enhances Customer Relationships
- **Campaign automation** — Automates Marketing Campaigns
- **System integration** — Ensures Seamless Integration
- **Analytics and reporting** — Supports Data-Driven Decisions
- **Orchestration across departments** — Streamlines Cross-Department Interaction
- **Customer notifications** — Keeps Customers Informed
- **Video remote assistance** — Offers Real-Time Support

### [Webex AI](https://www.webex.ai/)
*Platform*
Enhances employee and customer experiences with secure, AI-driven capabilities.

- **Platform-wide AI capabilities** — Enhances Communication Efficiency
- **Secure AI Integration** — Ensures Data Security
- **Dynamic AI Interactions** — Improves Customer Engagement
- **Seamless Integration** — Streamlines Work Processes

## Market Segments

- **Contact center as a service (CCaaS)**: Cloud-native contact center capabilities for digital-first, AI-powered customer service delivering omnichannel routing, agent and supervisor support, and analytics.
- **Communications platform as a service (CPaaS)**: API-driven, programmable multi-channel communications for event-driven messaging, workflow automation, and integration with backend systems.
- **Unified communications as a service (UCaaS) for hybrid work**: Integrated meetings, calling, messaging, events, and collaboration to support hybrid teams with secure, scalable communications and AI-enhanced experiences.
- **Customer engagement orchestration and campaign automation**: Orchestration of customer journeys and marketing campaigns across channels with contextual engagement, real-time notifications, and feedback management.