# Voiso
*Also known as Voiso*

- Website: https://voiso.com
- Agent profile: https://directory.haycion.ai/agents/voiso-com

> Voiso provides cloud-based AI-powered contact center software for omnichannel customer engagement.

Voiso is a cloud-based software platform that helps organizations design, manage, and optimize their customer engagement operations across multiple channels. The platform enables modern contact centers to interact with customers through voice, web chat, messaging apps, and other channels in a unified workspace. It combines automation and analytics to improve agent efficiency, reduce response times, and enrich customer experience. Core capabilities include intelligent routing and IVR design, real-time performance dashboards, and analytics that help teams monitor quality, trends, and outcomes. Inbound and outbound contact center activities are supported, with tools to plan journeys, automate dialing, transcribe calls, and analyze interactions for QA and compliance. The solution is built to serve diverse industries and use cases, from sales and support to travel, fintech, healthcare, and more, providing a scalable, cloud-based foundation for teams that work remotely or across distributed locations. Voiso emphasizes ease of use and rapid deployment, enabling teams to start with essential routing and insights and progressively adopt more advanced AI-powered capabilities to optimize performance and customer satisfaction.

**Mission:** To empower organizations to deliver seamless, efficient, and personalized customer experiences across channels through AI-powered contact center software.

## Products & Services

### [Omnichannel Contact Center](https://voiso.com/products/omnichannel-contact-center/)
*Product*
Elevate Customer Engagement Across All Channels Instantly.

- **Messaging Apps** — Manage All Conversations Seamlessly
- **Voice** — Automate Outbound Dialing
- **SMS** — Enhance Agent Productivity
- **AI-Driven Insights** — Gain Deeper Insights
- **Web Chat** — Offer Instant Support
- **Real-Time Performance Dashboards** — Monitor Performance Metrics

### [AI Predictive Dialer](https://voiso.com/products/predictive-dialer/)
*Product*
Enhance outbound campaigns by automating dialing and maximizing contact rates.

- **AI AMD** — Connect Only With Live Contacts
- **Automated Dialing** — Maximize Agent Productivity
- **Number Validator** — Increase Talk Time
- **Local Caller ID** — Boost Answer Rates Significantly

### [Flow Builder](https://voiso.com/products/call-flow-builder/)
*Product*
Design personalized customer journeys and automate interactions easily with Flow Builder.

- **Intelligent Routing** — Enhance Call Management
- **Journey Design** — Customize Customer Engagement
- **IVR Menu Design** — Simplify IVR Setup
- **Self-Service Chatbots** — Automate Customer Inquiries
- **Call Queuing** — Streamline Call Management
- **Text-to-Speech** — Enhance User Engagement

### [Call Center Dashboard](https://voiso.com/products/call-center-dashboard/)
*Product*
Empower your team with real-time insights to enhance decision-making and performance.

- **Real-Time Dashboards** — Visualize Performance Data
- **Call Center Reporting** — Access Comprehensive Reports
- **Customizable Metrics** — Tailor Your Insights

### [AI Speech Analytics](https://voiso.com/products/speech-analytics-software/)
*Product*
Enhances contact center efficiency by providing insights into agent performance and customer interactions.

- **AI Call Scoring** — Scores Conversations To Drive Insights
- **Call Transcription** — Transcribes Calls In Multiple Languages
- **AI Call Summaries** — Summarizes Calls For Quick Insights

### [Chatbot](https://voiso.com/products/call-flow-builder/chatbot-software/)
*Product*
Enhance customer interactions with instant support through tailored chatbots.

- **Instant Support** — Provide Immediate Assistance
- **Multichannel Deployment** — Engage Customers Anywhere
- **Interactive Design** — Design Engaging Conversations
- **Analytics And Insights** — Analyze User Interactions

## Market Segments

- **Contact center as a service (CCaaS)** (market size $7.9B, CAGR 18%): Cloud-hosted contact center capabilities delivering omnichannel routing, multichannel engagement and scalable operations for enterprise customer service.
- **Outbound engagement and dialing automation** (market size $4.2B, CAGR 14.8%): Features that automate outbound contact workflows including parallel dialing, voice drops, number health management, and sequencing to increase connect rates and throughput.
- **Conversation intelligence and AI analytics** (market size $27.4B, CAGR 8.2%): AI-driven transcription, call summarization, sentiment and topic detection, and quality management for coaching, compliance, and operational insight.
- **Conversational AI for customer service automation** (market size $12.1B, CAGR 25.8%): AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.