# VocalLabs
*Also known as VocalLabs*

- Website: https://www.vocallabs.ai
- Location: Bangalore, Karnataka, India
- Agent profile: https://directory.haycion.ai/agents/vocallabs-ai

> White-label voice AI platform enabling partners to brand, price, and resell AI voice agents with global reach.

VocalLabs is a white-label voice AI platform that enables partner organizations—agencies, BPOs, SaaS platforms, and telcos—to brand, price, and resell advanced AI voice agents as their own. The platform offers a unified, branded console for provisioning, monitoring, and billing multiple clients, with strong security, isolation, and compliance. It supports global telephony in 50+ countries, allows partners to host client models on the platform, and provides extensive APIs and SDKs for integrating with existing systems. VocalLabs emphasizes reliability (high uptime), scalable performance, automated testing, and real-time traffic routing, enabling no-infrastructure deployment by partners. It positions itself as the engine behind many voice AI services used across industries, helping organizations automate customer interactions, scheduling, information gathering, and other voice-driven workflows while preserving brand identity. The typical audience includes agencies, BPOs, software platforms, and telecommunications providers seeking a scalable, brand-consistent, secure, and easy-to-market voice automation solution.

**Mission:** To empower partners to deliver branded, scalable AI voice agents that enhance customer experiences and drive efficiency by enabling seamless integration and rapid go-to-market.

## Products & Services

### [VocalStack Voice](https://www.vocallabs.ai/products/vocalstack-voice)
*Platform*
VocalStack Voice provides a scalable voice AI platform for developers to rapidly deploy and manage voice solutions.

- **API-first design** — Enable Rapid Deployment
- **Scalability** — Support Growing Demand
- **Security** — Maintain High Standards
- **DID provisioning** — Programmatic Number Management
- **Low-latency media** — Deliver Instant Audio Responses
- **Noise cancellation** — Achieve Crystal-clear Communication
- **Human-in-the-loop** — Ensure Smooth Handovers
- **Live context updates** — Adapt in Real-time

### [Emergency SDK](https://www.vocallabs.ai/solutions/customer-service/emergency-sdk)
*Platform*
Integrate a trusted emergency response layer quickly and effectively.

- **Live responder connection** — Establish Immediate Communication
- **Full audit trail** — Ensure Compliance and Accountability
- **Real-time location and profile** — Deliver Critical Information Immediately
- **Configurable escalation** — Customize Your Response Routing
- **GPS telemetry** — Track User Location Instantly
- **White-label integration** — Maintain Brand Consistency
- **GDPR & DPDP compliant** — Safeguard User Data

### [Vocallabs Identity](https://vocallabs.ai/products/vocallabs-identity)
*Platform*
AI-Powered Video KYC Solution Ensuring User Authenticity and Security.

- **Video KYC Verification** — Verifies User Identity Efficiently
- **Fraud Prevention** — Stops Fraudulent Attempts
- **Data Security Measures** — Secures Sensitive Data
- **Regulatory Compliance Automation** — Ensures Full Compliance
- **API Integrations** — Easily Integrates with Existing Systems
- **End-to-End Verification Journeys** — Streamlines Verification Processes

## Market Segments

- **Crisis communication and incident response** (market size $12.7B, CAGR 6.8%): Capabilities that support coordinated incident management, two‑way communications, audit trails, collaboration and predefined/ad‑hoc call‑outs to manage continuity and stakeholder communications during emergencies.
- **Identity verification and KYC** (market size $16.5B, CAGR 15.5%): Services for onboarding and compliance that verify individuals and businesses globally using document capture, liveness checks, and biometric validation.
- **Enterprise voice AI infrastructure and telephony** (market size $6.8B, CAGR 29.5%): Backend infrastructure combining telephony, real-time speech-to-text and text-to-speech, LLM orchestration, multi-tenant and self-hosting options to support secure, low-latency voice applications for enterprises.
- **White-label partner and channel platform** (market size $1.5B, CAGR 27%): Partner-focused platform capabilities for agencies, BPOs, SaaS platforms, and telcos to brand, provision, isolate, secure, bill, and resell voice AI services across multiple clients.