# Verint Systems Inc.
*Also known as Verint*

- Website: https://www.verint.com
- Location: Melville, New York, United States
- Agent profile: https://directory.haycion.ai/agents/verint-com

> Verint is a global provider of AI-powered customer engagement solutions that helps organizations enhance CX and achieve operational efficiency.

Verint Systems Inc. is a global provider of AI-powered customer engagement solutions that help organizations improve the quality of their interactions, increase agent capacity, and drive measurable business outcomes. With a cloud-native, open platform, Verint unifies engagement data from contact centers, digital channels, and other touchpoints to turn CX data into actionable insights. A trusted partner to many of the world’s leading brands, Verint serves a wide range of industries and emphasizes ethical governance and responsible innovation while enabling customers to automate operations and deliver better experiences.

**Mission:** To help organizations improve customer experiences and operational efficiency through an open, AI-powered customer engagement platform.

## Products & Services

### [Verint Open Platform](https://www.verint.com/verint-customer-engagement-platform/)
*Platform*
Enhance customer engagement through AI-driven analytics and automation.

- **Verint Da Vinci AI and Bots** — Drive AI-Powered Interactions
- **Customer Self-Service** — Empower Customers
- **Open Engagement Data Hub** — Centralize and Analyze Data
- **Agent Copilot** — Enhance Agent Efficiency
- **Open CCaaS** — Streamline Customer Experiences
- **Business Analytics** — Unlock Data Insights

### [Workforce Engagement](https://www.verint.com/workforce-engagement/)
*Product*
Enhance employee performance and engagement in contact centers.

- **Employee Capacity and Performance** — Maximize Employee Output
- **Employee Experience Tools** — Elevate Engagement Levels
- **AI-Powered Analytics** — Drive Informed Decisions
- **Knowledge Management** — Streamline Information Access

### [Voice of Customer & Employee](https://www.verint.com/voice-of-the-customer/)
*Product*
Gain valuable insights to enhance customer and employee experiences across channels.

- **Cross-channel CX insights** — Enhance Customer Experiences
- **Data-Driven Decisions** — Make Informed Choices
- **Employee Feedback Mechanisms** — Empower Employees

### [Knowledge Management](https://www.verint.com/knowledge-management/)
*Product*
Enhances decision-making with streamlined knowledge access for agents and IVAs.

- **Single Source of Truth** — Improves Consistency And Accuracy
- **AI-Powered Insights** — Drives Better Decision-Making
- **Enhanced Knowledge Sharing** — Promotes Collaborative Learning

### [Fraud and Security Solutions](https://www.verint.com/fraud-and-security-solutions/)
*Product*
Enhance security measures and streamline investigations in banking and other sectors.

- **Bank Security Investigations** — Enhance Investigation Efficiency
- **Fraud Detection** — Automate Fraud Detection
- **Risk Management** — Streamline Risk Management

## Market Segments

- **Fraud detection and investigations**: Capabilities that detect, investigate, and manage financial crime and security incidents across banking and enterprise channels.
- **Knowledge management and self-service**: Centralized knowledge repositories and AI-driven assistants that improve agent effectiveness and increase customer self-service resolution rates.
- **Contact center platform and agent assist**: Cloud contact center platform with automation, conversational AI and agent copilot functionality to increase agent capacity and streamline omnichannel interactions.
- **Experience analytics and voice of customer**: Cross-channel analytics and feedback management that capture customer and employee interactions to inform CX and EX improvements and data-driven decisions.