# ShelfFlip, inc. dba UserGems
*Also known as UserGems*

- Website: https://www.usergems.com
- Location: San Francisco, CA, United States
- Agent profile: https://directory.haycion.ai/agents/usergems-com

> AI Command Center for B2B revenue teams that unifies signals and AI scoring to automate outbound and ABM.

UserGems is the AI-powered command center for B2B revenue teams. The platform sits between CRM and execution tools, unifying signals and automated workflows to help sales, marketing, and revenue operations identify warm opportunities, prioritize accounts, enrich CRM data, and accelerate pipeline. It emphasizes data accuracy, security, and privacy, with regular data refreshes and SOC 2–level compliance. The organization positions itself as remote-friendly and values-driven, prioritizing customers, care, diversity, and transparency. Through capabilities such as signals, research, account discovery, scoring, personalization, and automated workflows, it supports outbound prospecting, ABM, and cross-functional alignment, enabling teams to act on timely insights while maintaining a clean, actionable CRM.

**Mission:** To empower B2B revenue teams with AI-powered signals and automated workflows that improve targeting, accelerate pipeline, and ensure data accuracy and security.

## Products & Services

### [UserGems MCP](https://www.usergems.com/product/mcp)
*Product*
Accelerates outbound and ABM campaigns using AI-driven insights while ensuring data security and compliance.

- **Intelligent Agents: Scoring, Personalization, Workflows, Advertising** — Automate Sales Efforts
- **Security and Compliance** — Ensure Data Security
- **Account & Contact Discovery** — Create And Enrich Accounts
- **Campaign Authoring in Claude/ChatGPT** — Build Campaigns Efficiently
- **Module Integration: Signals, Research, and Discovery** — Enhance Data Access
- **CRM and Tool Integrations** — Integrate Seamlessly
- **Automated Alerts** — Receive Key Contact Alerts
- **Regular Data Refreshes** — Stay Updated

### [Signal Platform](https://www.usergems.com/product/signals)
*Platform*
Empower sales and marketing with accurate signals for targeted outreach and pipeline growth.

- **Account & Contact Scoring** — Prioritize Leads Effectively
- **AI Command Center** — Intelligent Engagement Decisions
- **Ad Audience Synchronization** — Maximize Ad Efficiency
- **Orchestration and Workflows** — Streamlined Marketing Operations
- **Data Unification** — Holistic View of Prospects
- **Own Data Integration** — Enhance Data Utilization
- **Automated Workflows** — Instant Task Allocation

### [AI Emails](https://www.usergems.com/product/ai-emails)
*Product*
Boost engagement and reply rates with hyper-personalized AI-generated email sequences.

- **Signal-driven messaging** — Contextualize Buyer Interactions
- **Personalized outreach generation** — Drive Higher Engagement
- **AI-assisted research** — Enhance Research Efficiency
- **Multi-step sequences** — Create Seamless Engagement
- **AI-driven follow-ups** — Streamline Every Interaction
- **Training capabilities** — Ensure Brand Consistency

### [Scoring](https://www.usergems.com/product/scoring)
*Product*
Enhance prioritization of accounts and contacts for effective sales engagement.

- **ICP and signal scoring** — Identifies Top Prospects
- **Transparent scoring models** — Ensures Data Trustworthiness
- **Custom scoring models** — Tailors Insights to Your Business Needs
- **Adjustable signal weights** — Empowers Account Managers
- **Integrated scoring with outreach tools** — Streamlines Sales Processes

### [Workflows](https://www.usergems.com/product/workflows)
*Product*
Automate actions based on buying signals to enhance sales and marketing efficiency.

- **Workflow builder** — Simplify Automation Setup
- **Conditional logic** — Implement Smart Workflows
- **Real-time alerts** — Act on Key Signals Promptly
- **Analytics and ROI tracking** — Measure Impact Effectively
- **Integration capabilities** — Enhance Workflow Connectivity
- **Templates and playbooks** — Speed Up Implementation

### [Advertising](https://www.usergems.com/product/advertising)
*Product*
Reach the right buyers with signal-driven advertising campaigns.

- **Ad Audience Synchronization** — Sync Warm Contacts
- **Contact-Level Audiences** — Reach Real People
- **Signal-Based Segmentation** — Create Segmented Audiences
- **Dynamic Audience Management** — Automatic Audience Updates

### [Gem-E AI Outbound Agent](https://www.usergems.com/ai-agents/ai-sdr)
*Product*
Gem-E boosts outbound effectiveness by automating personalized outreach based on real-time buyer signals.

- **ABM Optimization** — Streamlines ABM Efforts
- **Outbound Drafting with AI** — Automates Email Creation
- **Proven Reply-Rate Uplift** — Increases Engagement Rates
- **Multi-Channel Orchestration** — Unifies Sales And Marketing Campaigns
- **Continuous Learning** — Enhances Outreach Strategies
- **AI Chrome Extension** — Integrates Seamlessly into Workflows

## Market Segments

- **Account-based marketing** (market size $1.6B, CAGR 13.09%): Capabilities to identify, target, and orchestrate personalized campaigns to named accounts, map buying committees, and measure account-level engagement to accelerate pipeline.
- **Sales engagement and automation** (market size $9.6B, CAGR 14%): Automated outbound and inbound sequencing, account research, multithreaded outreach orchestration, and workflow automation to accelerate conversion.
- **CRM data enrichment and hygiene** (market size $3.9B, CAGR 12%): Enrich and refresh CRM account, lead, and contact records to maintain accuracy, improve deliverability, and reduce manual data maintenance.
- **Account scoring and prioritization** (market size $4.0B, CAGR 15%): Models and workflows for propensity-to-buy scoring, account ranking, and prioritized segmentation to focus sales and marketing efforts on high-potential opportunities.
- **Audience activation and ad platform sync** (market size $3.0B, CAGR 16%): Build precise audiences from go-to-market data and sync daily to major ad networks with conversion and offline signal delivery to improve targeting and campaign optimization.