# Upland Software
*Also known as Upland*

- Website: https://uplandsoftware.com
- Agent profile: https://directory.haycion.ai/agents/uplandsoftware-com

> Cloud-based enterprise software provider enabling digital transformation through knowledge management, content lifecycles, and AI-enabled workflows.

Upland Software is a cloud-based enterprise software company that helps organizations accelerate digital transformation. The company offers a suite of applications for knowledge management, content lifecycle automation, and AI-enabled workflow, enabling teams to capture, organize, and leverage information at scale. Focusing on governance, security, and integration, Upland serves a broad range of industries and drives operational efficiency, collaboration, and data-driven decision making.

**Mission:** To help organizations achieve faster, more informed decisions by delivering scalable, AI-powered software that improves knowledge management, information governance, and enterprise workflows.

## Products & Services

### [Adestra](https://uplandsoftware.com/adestra/)
*Platform*
Enhance customer engagement through targeted email campaigns and audience segmentation.

- **Audiences-based Personalization and Segmentation** — Enhance Engagement
- **Email-centric Engagement** — Drive Targeted Campaigns
- **Maximizing Marketing ROI** — Boost Marketing Effectiveness

### [Second Street](https://uplandsoftware.com/secondstreet/)
*Platform*
Maximize audience engagement and generate revenue through AI-assisted interactive promotions.

- **First‑party Data From Promotions** — Generate First-Party Data
- **Interactive Promotions and Contests** — Engage Customers With Contests
- **Comprehensive Seller's Guide** — Leverage Expert Insights

### [InGenius](https://uplandsoftware.com/ingenius/)
*Product*
Enhance Customer Interactions with Seamless CTI Solutions.

- **CTI-Powered Personalized Service** — Boosts Customer Satisfaction
- **Phone System and CRM Integration** — Streamlines Communication
- **AI Unlocking Capability** — Empowers Data-Driven Decisions

### [Panviva](https://uplandsoftware.com/panviva/)
*Platform*
Empowers organizations with compliant knowledge management for customer interactions across all channels.

- **Omnichannel Knowledge Management** — Enhances Knowledge Access Across Channels
- **Regulatory Compliance** — Meets Compliance Standards
- **Governed Guidance** — Delivers Consistent Agent Guidance
- **AI-Powered Insights** — Drives Data-Informed Decision Making

### [RightAnswers](https://uplandsoftware.com/rightanswers/)
*Platform*
Enhances customer service by enabling efficient access to knowledge.

- **AI Knowledge Management** — Centralizes Knowledge Access
- **Next-Gen Search Capabilities** — Improves Service Efficiency
- **ROI Calculator** — Assesses Value Quickly

### [AccuRoute](https://uplandsoftware.com/accuroute/)
*Platform*
Enhance enterprise workflows with efficient document capture and delivery solutions.

- **AI-driven Processing** — Streamline Data Processing
- **Document Capture** — Capture Documents Efficiently
- **Delivery Workflows** — Automate Document Delivery
- **Fax Delivery** — Facilitate Secure Faxing

### [BA Insight](https://uplandsoftware.com/bainsight/)
*Platform*
Enhances enterprise AI initiatives through advanced search and knowledge management features.

- **Search** — Enhances Productivity
- **Discovery** — Uncovers Insights
- **Augmentation** — Enhances Information
- **Delivery** — Ensures Timely Access
- **Generation** — Automates Content Creation

### [FileBound](https://uplandsoftware.com/filebound/)
*Platform*
Enhances operational efficiency through AI-driven workflows and secure document handling.

- **AI-enhanced Workflow Automation** — Automates Workflows With AI
- **Secure Document Management** — Ensures Document Security

### [Intelligent Capture](https://uplandsoftware.com/intelligentcapture/)
*Platform*
Streamline document processing with AI-driven capture and delivery for enterprises.

- **AI-driven Processing** — Automates Document Processing
- **Cloud-based Document Capture** — Enables Remote Access
- **Delivery for Enterprise** — Integrates Seamlessly
- **Scalable Architecture** — Scales With Your Needs
- **Enhanced Security Features** — Secures Sensitive Data

### [InterFAX](https://uplandsoftware.com/interfax/)
*Product*
Streamline Your Faxing Processes With Secure AI-Enabled Solutions.

- **AI-enabled Fax Workflows** — Enhance Efficiency With AI
- **Secure Cloud Faxing** — Send Faxes Securely From Anywhere
- **Free Trial Offer** — Start With Free Credits

### [Objectif Lune](https://uplandsoftware.com/objectiflune/)
*Platform*
Streamlines document processes to enhance operational efficiency for businesses.

- **Automation of Manual Processes** — Reduces Time Spent
- **Document Optimization** — Enhances Document Clarity
- **Seamless Integration** — Saves Setup Time
- **Cloud-Based Accessibility** — Offers Flexibility

### [Kapost](https://uplandsoftware.com/kapost/)
*Platform*
Accelerate content marketing efficiency with Kapost's lifecycle management and collaboration tools.

- **Content Collaboration** — Enhances Team Productivity
- **Content Distribution** — Maximizes Audience Reach
- **Integration with Upland Products** — Streamlines Workflows
- **Analytics Dashboard** — Informs Strategic Decisions

### [PSA](https://uplandsoftware.com/psa/)
*Platform*
Enhances project management and collaboration with automation.

- **Automation of Routine Tasks** — Automate Routine Tasks
- **Comprehensive Analytics** — Gain Insights
- **Real-Time Collaboration** — Collaborate in Real-Time
- **Integration with Other Tools** — Integrate with Existing Tools
- **User-Friendly Interface** — Simplify User Experience

### [Ultriva](https://uplandsoftware.com/ultriva/)
*Platform*
Optimize Inventory Management and Supply Chain Efficiency.

- **Inventory Management** — Enhances Stock Visibility
- **Supply Chain Integration** — Streamlines Operations
- **Data Analytics and Reporting** — Drives Data-Driven Decisions
- **Automated Alerts and Notifications** — Enables Proactive Decision-Making
- **User-Friendly Interface** — Enhances User Adoption

### [Cimpl](https://uplandsoftware.com/cimpl/)
*Platform*
Optimize IT and telecom expenses for better cost management and decision-making.

- **Cost Optimization Tools** — Identifies Savings Opportunities
- **Expense Management Automation** — Reduces Manual Work
- **Analytics and Reporting** — Improves Reporting Quality
- **Integration Capabilities** — Enhances Usability

## Market Segments

- **Document Capture and Process Automation**: Capabilities to capture, extract, secure, and route paper and digital documents using AI-driven OCR, delivery and workflow automation for enterprise transactional and regulated processes.
- **Knowledge Management and Agent Guidance**: AI-powered search, augmentation, and governed knowledge delivery to surface answers, guide agents, and improve contact center and employee productivity in regulated environments.
- **Content Lifecycle Management**: End-to-end content creation, collaboration, analytics and distribution to manage content from ideation through publishing and measure audience engagement.
- **Email Marketing and Audience Engagement**: Audience segmentation, personalized email campaigns, interactive promotions and measurement capabilities to drive engagement and marketing ROI.
- **IT and Telecom Expense Management**: Visibility, analytics, automation and cost-optimization for IT and telecom spend to reduce expense and improve procurement and budgeting decisions.