# TextYess S.R.L.
*Also known as TextYess*

- Website: https://www.textyess.com
- Agent profile: https://directory.haycion.ai/agents/textyess-com

> AI-powered platform that helps ecommerce brands turn conversations into revenue across multiple channels.

TextYess S.R.L. is a technology company delivering an AI-powered, omnichannel conversational platform for ecommerce brands. The company’s mission is to help online retailers grow revenue by turning every customer interaction into a sales or service moment. It unifies customer data across channels and enables autonomous AI agents to engage shoppers in real time, across on-site chat, WhatsApp, and voice, with personalized product guidance, order updates, and post-purchase support. The platform connects to store data such as products, orders, and customer profiles, enabling proactive campaigns, intelligent recommendations, and analytics that attribute revenue to conversations. By enabling fast, human-like conversations at scale, TextYess aims to improve conversion rates, the accuracy of information, and customer lifetime value without requiring heavy human headcount or complex setup. The target audience includes direct-to-consumer brands and ecommerce teams seeking a scalable way to deliver consistent, personalized customer experiences while maintaining control over brand voice and data. TextYess emphasizes ease of deployment, multilingual capabilities, and seamless integration with existing ecommerce stacks to help brands sell more, support better, and retain customers.

**Mission:** To empower ecommerce brands to build real relationships with customers at scale through AI-driven, human-like conversations.

## Products & Services

### [TextYess Platform](https://www.textyess.com/)
*Platform*
Enhances eCommerce by turning interactions into conversions through real-time AI engagement.

- **Conversion Engine** — Drives Sales Seamlessly
- **Real-Time Intent** — Anticipates Shopper Needs
- **AI Agent** — Manage Conversations Automatically
- **24/7 Availability** — Ensures Continuous Engagement
- **Call Handling at Scale** — Manages High Call Volumes
- **Natural Conversations** — Provides Human-Like Interaction
- **Context Memory** — Remembers User Preferences
- **Smart Engagement** — Enhances User Interaction
- **Dynamic Personalization** — Customize Every Message
- **Intent Detection** — Tailors Responses
- **Post-Purchase Analytics** — Tracks Post-Sale Performance
- **Broadcast Campaigns** — Engage All Contacts at Once
- **Context Awareness** — Delivers Seamless Conversations
- **Unified Data Across Channels** — Centralizes Customer Insights
- **Automations** — Streamline Customer Interactions
- **Insights & Optimization** — Enhances Performance
- **Advanced Analytics** — Gain Insights on Performance
- **Unified Data Across Channels** — Centralizes Customer Information
- **Smart Targeting** — Maximize Campaign Effectiveness
- **AI Copy** — Create Engaging Content Automatically

## Market Segments

- **Conversational commerce** (market size $3.0B, CAGR 22%): Capabilities that enable automated ordering, payment link generation, returns processing, SKU/pricing awareness, upsell and conversion optimization within voice and messaging interactions to drive revenue outcomes.
- **Omnichannel customer engagement** (market size $24.4B, CAGR 11%): Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.
- **Conversational AI and voice automation** (market size $13.8B, CAGR 21.9%): AI-driven voice agents, automated call summarization, transcription, tagging, topic extraction, sentiment analysis, and autogenerated CRM notes to automate and scale voice interactions.
- **Conversation-driven analytics and attribution** (market size $500M, CAGR 20%): Analytics and optimization that measure revenue per conversation, attribute orders and post-purchase outcomes to conversational interactions, and surface insights to improve campaign and agent performance.