# TELUS Digital
*Also known as TELUS*

- Website: https://www.telusdigital.com
- Agent profile: https://directory.haycion.ai/agents/telusdigital-com

> TELUS Digital enables global enterprises to transform customer experiences through data-driven digital solutions and modern technology.

TELUS Digital is a global technology-enabled consultancy focused on transforming customer experiences. The organization emphasizes its culture as a competitive advantage and delivers end-to-end client solutions backed by next-generation technology. It partners with organizations across industries to design and deploy digital CX transformations, AI-enabled capabilities, data solutions, and enterprise technology modernization that enhance customer engagement, efficiency, and business outcomes.

**Mission:** To help organizations elevate customer experiences by combining culture, advanced technology, and end-to-end digital solutions that connect people, processes, and data across channels.

## Products & Services

### [Fuel iX](https://www.telusdigital.com/solutions/fuel-ix)
*Platform*
Enhance customer experience with AI-driven tools and real-time support.

- **Agent Assist** — Provides Instant Support
- **Platform** — Enables Comprehensive Automation
- **Agent Trainer** — Accelerates Training Efficiency
- **Fortify** — Enhances Security
- **Copilots** — Improves Agent Productivity

### [AI Factory](https://www.telus.com/en/business/medium-large/sovereign-ai-factory)
*Platform*
Empower enterprises with AI-driven automation and insights through a robust platform.

- **Enterprise AI Enablement** — Accelerate AI Integration
- **Data Insights & Analytics** — Unlock Data Value
- **Sovereign AI Framework** — Ensure Compliance

### [AI Products & Solutions](https://www.telusdigital.com/solutions/enterprise-ai/ai-products-and-solutions)
*Product*
Transform your business with production-grade AI solutions and expert engineering.

- **End-to-End AI Product Development** — Full-Cycle AI Development
- **Agentic AI & Automation** — Enhance Human Work
- **AI Factory Integration** — Leverage Sovereign AI Capabilities
- **Intelligent Conversational AI Solutions** — Improve Customer Engagement
- **Data & AI Strategy** — Shape Your AI Journey
- **Data Insights & Analytics Services** — Transform Data into Insights

### [Data Insights & Analytics Services](https://www.telusdigital.com/solutions/enterprise-ai/data-insights-and-analytics-services)
*Service*
Unlock the value in your data and foster a data-driven culture for informed decision-making.

- **Data-Driven Culture** — Foster Data-Driven Decisions
- **Transform Raw Data** — Convert Raw Data Into Value
- **Democratize Insights** — Make Insights Accessible
- **Analytics Integration** — Integrate Analytics with Processes
- **Modern Data Platforms** — Leverage Cutting-Edge Infrastructure
- **Scalable Data Foundations** — Establish Scalable Data Foundations

### [Contentful Experiences](https://www.telusdigital.com/solutions/web-mobile-and-digital-marketing/digital-marketing-services/contentful)
*Service*
Accelerate Implementation And Optimize Content Architecture On Contentful.

- **Composable Experiences** — Enables Seamless Experience
- **Content Architecture Optimization** — Enhances Content Structure
- **Contentful Implementation Acceleration** — Reduces Time-To-Launch

### [Adobe Experience Cloud Services & Consulting](https://www.telusdigital.com/solutions/web-mobile-and-digital-marketing/digital-marketing-services/adobe-experience-cloud)
*Service*
Unlock personalized marketing interactions with TELUS Digital's Adobe experience solutions.

- **Adobe Expertise** — Enhances Customer Engagement
- **Personalization at Scale** — Enhances Customer Experience
- **Channel Activation and Data Integration** — Delivers Consistent Messaging
- **Expertise in Digital Transformation** — Empowers Business Growth
- **Adobe Workfront Integration** — Streamlines Workflow Coordination

### [Experience Design](https://www.telusdigital.com/solutions/web-mobile-and-digital-marketing/experience-design)
*Service*
Transform customer experiences with intuitive and engaging design solutions.

- **Brand-UX-Tech Integration** — Unify Brand And Technology
- **Human-Centered Design** — Focus On User Needs
- **Trust And Loyalty Focus** — Enhance Trust And Loyalty
- **Intuitive User Experiences** — Simplify User Interactions

### [Web, Mobile & Digital Marketing](https://www.telusdigital.com/solutions/web-mobile-and-digital-marketing)
*Service*
Accelerate product development and marketing engagement with comprehensive digital solutions.

- **Digital Marketing Services** — Drives Engagement And ROI
- **Experience Design** — Creates Intuitive Experiences
- **Product Strategy & Innovation** — Drives Innovative Strategies
- **Web & Mobile App Development** — Builds Scalable Applications
- **AI Tooling** — Enhances Marketing With AI

### [Product Strategy & Innovation](https://www.telusdigital.com/solutions/web-mobile-and-digital-marketing/product-strategy-and-innovation-services)
*Service*
Create impactful product strategies that drive ROI and align stakeholders.

- **Customer-Driven Planning** — Transform Customer Needs
- **ROI-Driven Strategy** — Maximize ROI
- **Stakeholder Alignment** — Unite Stakeholders
- **Tailored Product Roadmaps** — Build Tailored Roadmaps

### [Application Services](https://www.telusdigital.com/solutions/enterprise-technology-modernization/application-services)
*Service*
Enhance efficiency by modernizing critical enterprise applications and leveraging cloud solutions.

- **Cybersecurity** — Safeguard Digital Assets
- **Cloud Services** — Facilitate Seamless Migration
- **Managed IT & Service Desk** — Enhance IT Efficiency
- **Quality Engineering & QA Factory** — Ensure Product Reliability
- **Enterprise Platform Implementation** — Optimize System Integration
- **Salesforce Implementation** — Accelerate CRM Adoption

## Market Segments

- **Customer experience transformation** (market size $22.4B, CAGR 15.8%): Design and implement omnichannel, personalized customer journeys and operational changes that increase engagement, routing efficiency, and trusted data practices.
- **Enterprise AI enablement** (market size $13.0B, CAGR 27.7%): Prepare data, build and deploy AI/ML models and embedded analytics to automate workflows, deliver predictive insights, and enable real‑time decisioning across the organization.
- **Contact center AI** (market size $2.4B, CAGR 20.8%): AI-driven capabilities for real-time routing, autonomous agents, agent assist, and workflow automation that optimize contact center operations and integrate with CRM/telephony systems.
- **Data analytics and engineering** (market size $88.9B, CAGR 15%): Modern data engineering, advanced and generative analytics, and enterprise intelligence that turn structured and unstructured data into operational insights and business outcomes.
- **Cloud migration and platform modernization** (market size $12.0B, CAGR 21%): Cloud migration, re‑architecture, legacy modernization and scalable platform engineering to improve reliability, performance and operational agility.