# TeamsWork
*Also known as TeamsWork*

- Website: https://www.teamswork.app
- Agent profile: https://directory.haycion.ai/agents/teamswork-app

> TeamsWork delivers Microsoft Teams and Microsoft 365-integrated apps and custom solutions for organizations.

TeamsWork is a cloud software company that builds productivity apps and custom solutions for Microsoft Teams and Microsoft 365. The company helps organizations improve collaboration, automate workflows, and manage service requests, tasks, and customer relationships within the Microsoft ecosystem. TeamsWork serves a broad range of industries with ready-to-use apps and end-to-end custom solutions that integrate natively into existing Teams environments.

**Mission:** Productivity Apps and Custom Solutions Designed for Microsoft Teams From ready-to-use Teams apps to end-to-end custom solutions, TeamsWork helps organizations work more efficiently in Microsoft Teams and Microsoft 365.

## Products & Services

### [Microsoft Teams Ticketing](https://www.teamswork.app/products/microsoft-teams-ticketing)
*Product*
Efficiently manage service requests and incidents within Microsoft Teams.

- **Automation** — Streamlines Ticket Management
- **Custom Form** — Tailors Data Collection
- **Custom Workflow** — Enhances Process Adaptability
- **Power BI Reporting** — Visualizes Ticket Data
- **API Integration** — Facilitates Connectivity
- **Webhook Support** — Enables Real-Time Updates

### [Microsoft Teams Checklist](https://www.teamswork.app/products/microsoft-teams-checklist)
*Product*
Enhance teamwork with collaborative checklists and task management in Microsoft Teams.

- **Editable Templates** — Use Built-in Templates
- **Recurring Checklist** — Automate Repeating Tasks
- **Custom Form** — Capture Required Data

### [Microsoft Teams CRM](https://www.teamswork.app/products/microsoft-teams-crm)
*Product*
Streamline your sales pipelines and track activities seamlessly within Teams.

- **Lead Management** — Streamline Lead Processes
- **Opportunity Management** — Optimize Opportunity Tracking
- **Case Management** — Enhance Customer Support
- **Power BI Integration** — Gain Insights from Your Data
- **Customizable Workflows** — Adapt Processes to Your Work Style

### [Agentic AI-Powered Bots](https://www.teamswork.app/agentic-ai)
*Service*
Enhance Microsoft Teams with AI assistants that automate tasks and improve efficiency.

- **End-to-end Process Execution** — Facilitates Complete Process Handling
- **Natural-language Understanding** — Enhances User Interaction
- **Task Automation** — Saves Time and Effort
- **Customizable AI Solutions** — Adapts to Unique Business Processes

## Market Segments

- **Conversational AI and virtual agents** (market size $17.0B, CAGR 22.1%): AI-driven conversational agents and assistants that automate prospecting, handle inbound/outbound engagement, capture meeting notes, and execute workflow actions with human-in-the-loop oversight.
- **Workflow automation and process orchestration in Microsoft Teams** (market size $3.0B, CAGR 22%): Configurable automation and orchestration capabilities that route work, run recurring processes, integrate via APIs/webhooks, and provide analytics within the Teams ecosystem.
- **Collaborative task and checklist management** (market size $1.4B, CAGR 12%): Shared to-do lists, recurring checklists and templated workflows inside Teams that capture structured data via custom forms and improve team task completion.
- **IT help desk and ticketing** (market size $14.3B, CAGR 9.4%): Capabilities to receive, route, track, and resolve internal IT support requests via centralized ticketing, automated routing, multi-channel intake, customizable templates, reporting, and self-service portals.