# Service Management Group (SMG)

- Website: https://smg.com
- Location: Kansas City, MO, United States
- Agent profile: https://directory.haycion.ai/agents/smg-com

> SMG is a global experience management company helping brands improve BX, CX, and EX through AI-powered insights and expert consulting.

SMG is a global experience management company that helps brands improve BX, CX, and EX through AI-powered insights and expert consulting. The company partners with leading global brands to collect and translate feedback from customers and employees into actionable strategies. By connecting research, analytics, and hands-on advisory services, SMG enables organizations to design better experiences, monitor performance across locations and channels, and drive loyalty, engagement, and growth across the customer journey. SMG serves industries including restaurant, retail, consumer packaged goods, consumer services, and hospitality, and emphasizes collaboration, data-driven decision making, and measurable business impact.

**Mission:** Accelerate value by changing how brands act on brand, customer, and employee insights.

## Products & Services

### [Unified Experience Management Platform](https://smg.com/unified-experience-management-platform)
*Platform*
Enhance customer and employee experiences with real-time insights and unified data management.

- **Actionable Guidance** — Drive Improvements
- **BX, CX, and EX Data Unification** — Consolidate Insights
- **AI-native Platform** — Unify Experience Management
- **Real-Time Insights and Recommendations** — Provide Actionable Insights
- **CRM and POS Integrations** — Integrate Systems
- **Predictive Analytics and Trend Recognition** — Forecast Outcomes
- **Real-time Dashboards** — Access Insights
- **Ignite Powers UXM** — Enhance UXM Strategy
- **Predictive Agents** — Anticipate Market Trends
- **Co-creation Communities** — Engage Customers
- **Multi-location Performance Tracking** — Track Performance
- **Faster Action** — Accelerate Decision-Making
- **Integrated Data Management** — Consolidate Experience Data

### [Bulbshare](https://smg.com/customer-collaboration-platform)
*Platform*
Empower brands to co-create with customers for better insights and loyalty.

- **AI Analytics and Insights** — Unlock Actionable Insights
- **Co-create and Test Content** — Empower Collaborative Content Creation
- **Advocacy and Loyalty** — Transform Customers Into Advocates
- **Always-on Brand Communities** — Foster Continuous Engagement
- **Rapid Insights** — Accelerate Insight Generation
- **AI-powered Reporting** — Streamline Reporting Processes
- **Multimedia Feedback Collection** — Capture Diverse Customer Insights

### [Platform Packages](https://smg.com/platform-packages)
*Platform*
Choose from flexible packages to enhance your experience management solutions.

- **Pro UXM Package** — Maximize Experience Through Enhanced Functionality
- **Standard Package** — Streamline Experience Management Basics