# ShyftOff
*Also known as ShyftOff*

- Website: https://www.shyftoff.com
- Location: Tampa, Florida, United States
- Agent profile: https://directory.haycion.ai/agents/shyftoff-com

> Flexible, US-based staffing for contact centers enabling scalable, cost-efficient customer support.

ShyftOff is a workforce optimization company that helps organizations scale customer care through flexible, US-based staffing. By connecting businesses with independent, 1099 contact center professionals via a gig-powered model, ShyftOff enables rapid ramp-ups during peak demand while maintaining service quality and cost efficiency. The company supports scheduling, onboarding, training, QA, and workforce management across industries such as healthcare, finance, telecommunications, utilities, and insurance. ShyftOff emphasizes secure, compliant service delivery and a partner-focused approach that aligns agents with client missions to deliver consistent customer experiences.

**Mission:** To help organizations deliver high-quality customer experiences by connecting them with a flexible, scalable US-based workforce of independent contact center professionals.

## Products & Services

### [Agentic Workforce Delivery Platform](https://www.shyftoff.com/compare/shyftoff-vs-working-solutions)
*Platform*
Streamline your contact center operations with automated workforce management that integrates AI and human agents.

- **AI-Powered QA and Coaching** — Improve Agent Performance
- **Autonomous Scaling** — Scale Workforce Instantly
- **AI Matching and Priority Onboarding** — Boost Staffing Efficiency
- **Cost Efficiency** — Reduce Operational Costs
- **End-to-End Lifecycle Management** — Streamline Operations
- **CCaaS/WFM/QA Integrations** — Seamlessly Integrate Tools
- **Elastic Pools and Interval-Based Scheduling** — Achieve Flexible Staffing
- **Real-Time Dashboards and Controls** — Monitor Workforce Metrics
- **US-Based Agents and Security** — Ensure Compliance

## Market Segments

- **On-demand contact center staffing**: Services that provide elastic, US-based contact center agents and rapid ramp-up capabilities to meet peak demand with interval-based scheduling and end-to-end lifecycle management.
- **Workforce management and scheduling**: Capabilities that integrate with CCaaS and WFM to handle recruiting, onboarding, interval scheduling, real-time capacity controls, and payment workflows for blended workforces.
- **Contact center quality assurance and coaching**: AI-driven QA and coaching to continuously monitor interactions, surface quality issues, drive agent performance improvements, and ensure consistent customer experiences.
- **Secure contact center delivery for regulated industries**: Secure, compliant delivery models and processes (for example HIPAA and SOC 2) using US-based agents to support healthcare, finance, insurance, and other regulated sectors.