# Shipwell *Also known as Shipwell* - Website: https://www.shipwell.com - Agent profile: https://boon.ai/agents/shipwell-com > AI-powered, end-to-end transportation management platform enabling real-time visibility and automated workflows for multi-modal freight coordination. Shipwell is a cloud-based, AI-powered transportation management platform that helps shippers and their teams plan, execute, and track freight across multiple modes. It emphasizes end-to-end visibility, automation, and integration, enabling organizations to coordinate procurement, operations, and financial settlement within a unified system. The platform connects carriers, suppliers, and enterprise systems through API and EDI interfaces, providing real-time shipment tracking, exception handling, data analytics, and AI-driven guidance to reduce manual tasks and improve decision-making. Shipwell serves a wide range of industries and emphasizes scalable deployment, rapid time-to-value, and a single source of truth for logistics operations. By unifying planning, execution, and settlement, the platform aims to help organizations deliver on commitments, optimize costs, and maintain resilient supply chains. **Mission:** To turn logistics into systems of action by connecting people, systems, and carriers to enable intelligent, resilient supply chains across industries. ## Products & Services ### [Shipwell TMS Platform](https://www.shipwell.com/solutions-overview) *Platform* Streamline freight management with Shipwell's AI-powered TMS for optimal efficiency and visibility. - **AI-Powered Guidance** — Leverage AI For Efficiency - **End-to-End TMS** — Manage Complete Freight Lifecycle - **Visibility** — Achieve Full Transparency - **Enhanced Visibility** — Achieve Unmatched Shipment Transparency - **Advanced Data Reporting** — Unify Data For Insights - **Integration Partners** — Enhance Connectivity - **MCP Server** — Enhance AI Connectivity - **Settlements** — Enhance Payment Accuracy - **Device Management** — Streamline Device Operation - **Real-Time Tracking & Analytics** — Stay Informed with Live Updates - **Dock Scheduling** — Optimize Dock Operations - **Load Optimization** — Reduce Shipping Costs - **Pricing Intelligence** — Optimize Pricing Strategies - **Improved Decision-Making** — Make Informed Decisions Quickly - **Risk Mitigation** — Proactively Manage Risks - **Document AI** — Automate Document Processing - **RFP Award Automation** — Simplify Bid Selection - **RFP Bidding Automation** — Automate RFP Process - **RFP Routing Automation** — Streamline RFP Dispatch - **Increased Efficiency** — Optimize Operational Workflows - **Self-Service Integration** — Simplify IoT Onboarding ### [Integration Services](https://www.shipwell.com/partners/integration-services) *Service* Seamlessly integrate Shipwell's TMS for optimized supply chain processes. - **End-to-End Integration Support** — Comprehensive Integration - **Streamlined Integration with Existing Systems** — Seamless System Connections - **Automation to Improve Efficiency** — Automate Workflows - **Strategic Guidance on Supply Chain Optimization** — Optimize Supply Chains - **Cloud-Based Scalability and Flexibility** — Leverage Cloud Solutions - **Ongoing Customization** — Continuous Customization ## Market Segments - **Transportation management systems** (market size $16.0B, CAGR 11%): End-to-end transportation planning, execution, carrier management, and load optimization for shippers and carriers to improve utilization and reduce freight cost. - **Real-time shipment visibility** (market size $2.6B, CAGR 8.3%): Capabilities that provide continuous tracking, IoT telematics, sensor data, and exception management to monitor shipments and support operational response. - **Freight procurement and tendering** (market size $2.5B, CAGR 12%): Applications for sourcing, tendering, contract management and spot bidding to optimize freight procurement and carrier selection. - **System integration and API management** (market size $8.0B, CAGR 22%): Integration of heterogeneous systems and API-led approaches to enable cohesive workflows, data exchange, and third-party connectivity across enterprise landscapes. - **Transportation analytics and optimization** (market size $16.2B, CAGR 21.21%): Data reporting, pricing intelligence, load optimization, and AI-driven decision support that optimize routing, costs, and operational performance. ## Ideal Customer Profiles ### Global Manufacturers And Retailers Global manufacturers and retailers seeking end-to-end visibility and ERP/WMS integration. - Industry: Manufacturing, Retail, E-commerce - Geography: North America, Europe - Pain points: Fragmented data across systems, manual processes, high freight spend, lack of a single source of truth - Business goals: Improve on-time delivery, reduce logistics costs, achieve end-to-end workflow integration - Positioning: A unified, cloud-based transportation platform that delivers end-to-end visibility and seamless integrations to optimize multimodal freight for global manufacturing and retail operations. #### Persona: Global Logistics Director - Needs: End-to-end visibility, reliable integrations, governance - Goals: Improve on-time delivery, reduce total landed cost - Challenges: Data silos, complex cross-border flows - Pain points: Manual data reconciliation, latency in carrier updates - Solution: Shipwell TMS Platform provides real-time visibility and AI guidance, while Integration Services connects ERP/WMS and carriers, reducing silos and manual tasks. #### Persona: Supply Chain Manager - Needs: Accurate data, quick exception resolution - Goals: Improve service levels, reduce dock-to-delivery time - Challenges: Fragmented systems, slow data flows - Pain points: Manual exception handling, repetitive data entry - Solution: Real-time tracking, automated workflows, and end-to-end data flow via Shipwell TMS Platform and Integration Services. #### Persona: IT/ERP Integration Manager - Needs: Seamless integrations, scalable architecture - Goals: Reduce integration maintenance, ensure data integrity - Challenges: Legacy systems, EDI mapping complexities - Pain points: Custom integrations, brittle interfaces - Solution: Integration Services enables tailored, scalable connections with ongoing customization and robust data integrity. ### Third-Party Logistics Providers 3PLs managing multiple clients needing scalable, multi-tenant TMS with quick value. - Industry: Logistics, Transportation, 3PL - Geography: North America, Europe - Pain points: Onboarding new clients and carriers, data silos, manual settlements, RFP handling inefficiencies - Business goals: Scale operations, improve margins, faster onboarding and RFP workflows - Positioning: A scalable, multi-tenant TMS with automated onboarding, RFP workflows, and centralized settlements designed for service providers managing diverse client portfolios. #### Persona: Operations Director - Needs: Multi-client onboarding, reliable data flows, consolidated view - Goals: Increase client satisfaction, reduce service levels variability - Challenges: Managing diverse client requirements - Pain points: Manual onboarding, inconsistent data mapping - Solution: Shipwell TMS Platform enables multi-tenant management, streamlined RFP and settlements; Integration Services for client-specific integrations. #### Persona: Carrier Relations Manager - Needs: Carrier availability, rate accuracy, timely payments - Goals: Improve carrier utilization, reduce delays - Challenges: Fragmented carrier data, slow response to changes - Pain points: Manual rate calculations, late payments - Solution: RFP automation, bid routing, and settlements within Shipwell TMS; Integration Services for carrier data. #### Persona: IT Integration Engineer - Needs: Stable integrations, scalable APIs - Goals: Reduce integration maintenance burden - Challenges: Legacy systems, complex EDI mappings - Pain points: Custom adapters, brittle integrations - Solution: Integration Services for tailored, scalable connections and ongoing customization. ### E-Commerce And High-Velocity Shippers E-commerce brands needing real-time visibility and AI-guided decisions for fast fulfillment. - Industry: E-commerce, Retail, Consumer Goods - Geography: North America - Pain points: Last-mile delays, supply chain volatility, manual data reconciliation - Business goals: Improve delivery speed, reduce costs, increase customer satisfaction - Positioning: A scalable, cloud-based TMS with AI guidance and real-time visibility to optimize fast-moving e-commerce shipments. #### Persona: Head Of Logistics – E-commerce - Needs: Real-time shipment visibility, reliable integrations - Goals: Deliver orders on-time, reduce logistics cost - Challenges: Testing new carriers, last-mile volatility - Pain points: Data silos, delay in updating tracking - Solution: Shipwell TMS Platform provides real-time tracking and AI-guided routing; Integration Services connects e-commerce and ERP/WMS. #### Persona: Fulfillment Operations Manager - Needs: Efficient dispatch, accurate throughput data - Goals: Minimize order-to-delivery time - Challenges: Manual scheduling, scheduling conflicts - Pain points: Inefficient dock scheduling, lack of single source of truth - Solution: TMS Platform for end-to-end visibility, Dock Scheduling, Real-Time Tracking. #### Persona: IT Systems Manager - Needs: Stable integrations, data integrity - Goals: Reduce integration overhead, scalable architecture - Challenges: Legacy systems, API compatibility - Pain points: Custom adapters, brittle integrations - Solution: Integration Services to customize connections and ongoing updates.