# ServicePower
*Also known as ServicePower*

- Website: https://www.servicepower.com
- Agent profile: https://directory.haycion.ai/agents/servicepower-com

> ServicePower is a global leader in field service management software, delivering exceptional customer experiences and operational efficiencies.

ServicePower is a global leader in field service management software, focused on delivering exceptional customer experiences while driving meaningful operational efficiencies for organizations that manage field-based work. With more than 30 years in the industry, ServicePower helps enterprises plan, dispatch, and monitor field teams, providing visibility, compliance, and collaboration across mobile workers, suppliers, and customers. Trusted by organizations around the world, including GE Appliances, ServicePower enables consistent job execution, faster responses, and smarter scheduling without sacrificing quality. The company emphasizes a customer-centric approach, ensuring technicians have the right information, parts, and guidance to complete tasks right the first time. Its capabilities span scheduling optimization, contractor compliance, workforce management, data analytics, and integrations that connect field operations with back-office systems. ServicePower serves industries ranging from manufacturing and retail to home services and utilities, helping customers reduce truck rolls, improve first-time fix rates, and streamline experiences across the service journey. The mission is to empower teams to deliver reliable field service at scale, through intuitive software, strong partnerships, and a culture of innovation and service excellence.

**Mission:** To empower organizations to optimize field service operations by delivering reliable, data-driven solutions that improve service quality, speed, and transparency for both customers and teams.

## Products & Services

### [Employed Workforce](https://www.servicepower.com/solutions/employed-workforce)
*Solution*
Optimize field operations and enhance service delivery with a robust employed workforce management solution.

- **Total Job Visibility** — Enhances Transparency
- **Improved Scheduling** — Maximizes Resource Utilization
- **Customer Self-Service** — Reduces Call Center Volume
- **Seamless Integration** — Streamlines Data Flow

### [Contracted Workforce](https://www.servicepower.com/solutions/contracted-workforce)
*Solution*
Streamline operations by managing contracted workforce seamlessly and improve service quality.

- **Automated Contractor Dispatch** — Automate Contractor Assignment
- **Compliance Risk Mitigation** — Ensure Contractor Compliance
- **Quality Control** — Deliver Quality Service
- **Flexible Staffing** — Scale Workforce Flexibly
- **Real-Time Updates** — Gain Job Visibility
- **Intuitive Software Integration** — Integrate Effortlessly

### [Blended Workforce](https://www.servicepower.com/solutions/blended-workforce)
*Solution*
Optimize staffing and enhance service quality with a blended workforce solution.

- **Total Job Visibility** — Streamline Operations
- **Flexible Staffing** — Manage Seasonal Demand Efficiently
- **Quality Control** — Ensure High Service Standards

### [PlusOne Solutions](https://www.servicepower.com/solutions/capability/plusone-solutions-contractor-compliance)
*Solution*
Enhances contractor compliance for safer and more efficient workforce management.

- **Compliance Tracking** — Ensures All Regulations Met
- **Contractor Onboarding** — Simplifies Contractor Engagement
- **Risk Mitigation** — Reduces Operational Risks
- **Visibility and Control** — Improves Decision-Making

### [Vision AI](https://www.servicepower.com/solutions/capability/vision-ai)
*Platform*
Enhance operational efficiency with AI-powered image analysis for field service management.

- **Image Transformation** — Transform Images Into Insights
- **Dispatch** — Automate Contractor Dispatch
- **Scheduling Optimization** — Optimize Field Schedules
- **Analytics** — Boost Operational Efficiency
- **Mobile Access** — Empower Field Workers
- **Contractor Compliance** — Ensure Compliance Effortlessly

### [Managed Services](https://www.servicepower.com/managed-services)
*Service*
Streamline field service operations and enhance customer experiences with comprehensive management solutions.

- **AI-Powered Scheduling** — Automate Schedule Optimization
- **Workforce Management** — Optimize Workforce Utilization
- **Customer Care Management** — Deliver Exceptional Customer Support
- **Data Analytics and Reporting** — Drive Data-Informed Decisions

### [PlusOne Solutions APIs](https://www.servicepower.com/plusone-solutions-api)
*Platform*
Streamline field service operations with seamless API integration.

- **Seamless Job Visibility** — Gain Total Job Visibility
- **Multi-layered Compliance Data Integration** — Integrate Compliance Data
- **Real-Time Updates** — Receive Instant Updates
- **Automated Dispatching** — Utilize Automated Dispatching
- **User-Friendly Management Interface** — Manage Integrations Easily

### [ServicePower HUB](https://www.servicepower.com/servicepower-hub)
*Platform*
Streamline warranty and COD job management with a unified back-office platform.

- **Centralized Job Management** — Centralize Job Management
- **Real-Time Job Tracking** — Track Jobs Live
- **Free Platform Access** — Access For Free
- **Comprehensive Back-Office Functionality** — Utilize Comprehensive Tools
- **Enhanced Reporting Capabilities** — Generate Insightful Reports

### [ServicePower Premier Network](https://www.servicepower.com/sppn)
*Platform*
Connects Skilled Contractors With Industry-Leading Clients for Enhanced Service Delivery.

- **Network of Vetted Contractors** — Ensures High-Quality Service Delivery
- **Collaboration with Clients** — Facilitates Direct Client Interaction
- **Cost-Free Membership** — No Cost to Join

## Market Segments

- **Field service management**: Core capabilities to plan, dispatch, monitor, and manage end-to-end field operations including job visibility, back-office integration, and customer self-service.
- **Contractor management and compliance**: Capabilities to onboard, vet, manage, and ensure regulatory compliance for contracted and third‑party field workers, including credential tracking and network vetting.
- **Scheduling and dispatch optimization**: Automated and AI-driven scheduling, routing, and dispatch to improve first‑time fix, reduce travel time, and increase resource utilization.
- **Visual inspection and image analytics**: Image‑based capture and analysis to generate diagnostics, compliance evidence, and actionable work outcomes for field technicians.
- **Field service analytics and reporting**: Operational and performance analytics to monitor KPIs, drive continuous improvement, and support decision making across field operations.
- **Warranty and claims management**: Back‑office capabilities for processing warranty and cash‑on‑delivery jobs, consolidating claims, and managing related operational workflows.