# Sana Commerce
*Also known as Sana*

- Website: https://www.sana-commerce.com
- Location: Rotterdam, The Netherlands
- Agent profile: https://directory.haycion.ai/agents/sana-commerce-com

> ERP-integrated, ready-to-use B2B e-commerce platform that connects ERP, PIM, and CRM to streamline buying, automate operations, and accelerate growth for manufacturers and distributors.

Sana Commerce is a global B2B SaaS e-commerce provider that helps manufacturers, distributors, and other business buyers transform how professionals buy and sell online. The company delivers an ERP‑integrated commerce platform engineered for B2B, combining decades of industry expertise with software that fits within existing ERP, PIM, and CRM environments. Sana Commerce is a certified SAP and Microsoft Gold partner, supported by a global partner network. The platform enables real‑time data synchronization, accurate pricing and stock information, and automated workflows that reduce manual tasks, improve order accuracy, and accelerate growth. By focusing on B2B needs—complex catalogs, multi‑channel selling, and intercompany processes—the company serves audiences across industries such as manufacturing, machinery, automotive, distribution, construction, electronics, medical supplies, wholesale, and chemicals. The company emphasizes self‑service buying experiences, data‑driven insights, and seamless integrations to help clients unburden teams, increase efficiency, and deliver consistent, personalized experiences for customers and partners.

**Mission:** To transform how professionals buy and sell by providing ERP-connected e-commerce that improves data accuracy, speeds transactions, and strengthens customer relationships.

## Products & Services

### [Sana Commerce Cloud](https://www.sana-commerce.com/platform-tour/)
*Platform*
Empower B2B commerce with real-time data, automated workflows, and seamless ERP integrations.

- **Integrations & Security** — Ensure Secure Integrations
- **Order Processing Automation** — Automate Order Flow
- **Real-Time Pricing and Stock** — Ensure Accurate Transactional Data
- **Commerce Console** — Centralize Administration
- **Content & Storefront Management** — Maintain Accurate Catalogs
- **Order Management System (OMS)** — Streamline Order Processing
- **Product Information Management (PIM)** — Centralize Product Data
- **Self-Service Portal** — Facilitate Easy Ordering
- **Analytics and Insights (SCI)** — Optimize Decisions
- **Guided Growth** — Drive Predictable Growth
- **Self-Service Tools and Personalization** — Enhance User Experience

### [Sana Onboarding Service](https://www.sana-commerce.com/customer-experience/onboarding/)
*Service*
Streamline your setup process for faster value realization and optimized onboarding success.

- **Rapid Onboarding** — Accelerate Your Start
- **Goal-Aligned Implementation** — Align Goals For Success
- **Investment Optimization** — Maximize ROI
- **Training and Support** — Empower Your Team

### [Sana Customer Success](https://www.sana-commerce.com/customer-experience/customer-success/)
*Service*
Empowers business growth through strategic e-commerce expertise and proactive support.

- **Strategic Guidance** — Enhance Your Growth Strategy
- **Proactive Support** — Get Ahead of Challenges
- **Best-Practice Enablement** — Leverage Industry Best Practices
- **Customer Education Resources** — Become a Platform Pro

### [Sana Customer Education](https://www.sana-commerce.com/customer-experience/education/)
*Service*
Empowering users with educational resources for effective utilization of Sana Commerce.

- **Structured Education Programs** — Enhances User Proficiency
- **Learning Resources** — Facilitates Structured Learning
- **Customer Success Support** — Provides Personalized Guidance
- **Resource Library Access** — Streamlined Access to Educational Materials

### [Sana Customer Support](https://www.sana-commerce.com/customer-experience/support/)
*Service*
Receive expert guidance and support to enhance your e-commerce experience.

- **Dedicated Support** — Timely Issue Resolution
- **Challenge Navigation** — Navigate Challenges Effectively
- **Customer Success Team** — Strategic Partnership
- **Proactive Guidance** — Enhance Performance
- **Education Resources** — Continuous Learning

## Market Segments

- **ERP-integrated commerce** (market size $8.7B, CAGR 10%): Commerce platforms that tightly integrate with ERP systems to synchronize orders, inventory, customer master data, and financial transactions for unified order-to-cash and fulfillment processes.
- **Order management automation** (market size $5.1B, CAGR 10.1%): Automation of sales order capture and processing, including data extraction from order documents, validation, and integration into order-to-cash systems to speed fulfillment and reduce errors.
- **Product Information Management** (market size $16.9B, CAGR 15.2%): Centralize, enrich, and distribute product data and listings across sales channels to ensure consistent e-commerce product experiences.
- **E-commerce growth and conversion optimization** (market size $1.2B, CAGR 11.4%): Capabilities focused on increasing online revenue through conversion rate optimization, acquisition and retention programs, repeat-purchase strategies, and digital marketing ROI improvement.
- **Customer success management and onboarding** (market size $7.2B, CAGR 11.14%): Services and capabilities focused on personalized onboarding, dedicated success management, training and ongoing strategic support to improve product adoption and customer lifetime value.