# Quo
*Also known as Quo*

- Website: https://www.quo.com
- Location: San Francisco, California, United States
- Agent profile: https://directory.haycion.ai/agents/quo-com

> Unified, AI-enabled business phone and messaging platform for growing companies.

Quo is a cloud-based front-office communications platform for startups and small- to mid-sized businesses that unifies calling and texting, AI-enabled automation, and CRM integrations to centralize customer communications, improve team collaboration, and accelerate sales and service workflows. It focuses on helping organizations scale customer relationships by providing shared numbers, intelligent call routing, analytics, and automated capture of calls and messages, all delivered through a secure, scalable platform.

**Mission:** To help businesses scale empathy and deliver better customer experiences through connected communications.

## Products & Services

### Connect
*Platform*
Enhances customer communications with unified calling, messaging, and automation features.

- **Calling** — Streamline Voice Communication
- **Automation** — Automate Workflows
- **Text Messaging** — Engage Customers via SMS
- **Analytics & Oversight** — Monitor Performance Metrics
- **CRM Integration** — Sync Customer Data
- **Phone Menu Routing** — Direct Caller Inquiries Effectively
- **Integrations** — Connect With Other Tools
- **Shared Numbers** — Collaborate Seamlessly

### [Quo API](https://www.quo.com/api)
*Product*
Streamline communications and automate workflows with the Quo API.

- **API Key Authentication** — Ensure Secure Access
- **Contact Endpoints** — Manage Contacts Seamlessly
- **Message Endpoints** — Automate Messaging
- **Integration Capabilities** — Enhance Workflow Efficiency
- **CRM Activity Logging** — Maintain Accurate Records
- **Messaging Automation** — Streamline Communication
- **Webhooks** — Integrate with External Systems

### [Sona AI Agent](https://www.quo.com/sona)
*Product*
Never miss a call with Sona, your always-on AI assistant that improves customer interactions.

- **24/7 Availability** — Responds Anytime
- **Call Summaries & Transcripts** — Captures Key Details
- **Human Handoff** — Transfers Calls Smoothly
- **Customized Responses** — Tailors Interactions
- **Lead Capture Automation** — Gathers Leads Effectively
- **Seamless Integration** — Syncs Easily

### Integrations
*Platform*
Seamlessly connect Quo with your preferred apps for improved workflows.

- **CRM Integrations** — Automate Your CRM Workflow
- **Zapier Integration** — Automate Workflows Easily
- **API Access** — Tailor Integrations to Your Needs
- **Integrations Library** — Enhance Your Capabilities
- **Webhook Support** — Stay Updated Instantly

## Market Segments

- **Cloud contact center**: Hosted contact center capabilities for SMBs that unify inbound/outbound voice routing, shared numbers, phone menus and team collaboration to manage customer calls across locations.
- **Business messaging and SMS**: Two‑way SMS and messaging for customer conversations, notifications and automated workflows using shared numbers and programmable messaging endpoints.
- **Conversational AI agents**: AI‑powered virtual agents that handle voice interactions 24/7, capture leads, generate call summaries/transcripts and perform human handoffs to reduce missed opportunities.
- **CRM integration and activity capture**: Capabilities to sync contacts, log calls and messages, push transcripts and activities into CRM systems and trigger workflows to maintain customer records and accelerate follow‑up.
- **Call analytics and performance oversight**: Analytics and oversight to monitor calls, messages and team performance for operational improvement, routing effectiveness and compliance.